Pizza Hut Express

6540 Charlotte Pike, Nashville
(615) 320-9712

Recent Reviews

Tennessee H.

Great job pizza hut! A vegan pie was ordered No cheese Cut with a clean knife & bam we find pieces of sausages! Soooooo not cool wtfudge!? An excellent way to get someone super sic in my house. Eye have noooo t:me to play with yAll, frfr. Brad the mgr one question how did you get that position?

Brandon S.

Ordered online for delivery, got here quick and everything was right and hot. Delivery driver was super friendly and funny.

Eva Stiles

The worker was very friendly and had my pizza ready when I got back.

Audrey L.

I visited the West End store for the second time in a few months. The customer service was excellent. Everyone there working was helpful and courteous. The food was hot and looked so delicious, I couldn't hardly wait to get home. I have to thank all and especially Adley.

Clyde Ward

Has always been a nice place for a quick meal!!

Davis C.

Two hours to get the pizza half a mile away. Called the manager she told us she was happy with us being miserable.... Pizza Hut, get your jazz together.

Caroline K.

Will never order from here again. Was told 30 minutes and I waited over an hour and half. Ridiculous.

Isabell D.

Ordered a pizza by phone. Was told it would be 30 minutes, but an hour and a half later they called and told us that traffic was bad. Horrible service and we thought about ordering another pizza because nobody would answer the phone. Never ordering from West end location ever again.

Alex H.

Worst delivery experience ever , was two and a half hours late. I called and told them i needed a refund because im now leaving work and wont be there whenever it eventually if ever got there. Was told id get the refund in 3-5 days so lets see if they can deliver that on time.

Jessica Moore

So, I ordered delivery the first time and it took about an hour and a half that time. I live less than a mile away. Just now ordered online delivery. Order was confirmed and then they called and said they had no drivers could l pick it up. Really? Hmmm....

Bob C.

They have screwed me over so many times. They won't make your order, then call 1 hour later saying they have no driver!!! The drivers have gotten lost multiple times and are super rude! also this pizza hut location makes me feel like i have aids 30+ after i eat it.

Jeff B.

If I could give -10 I would. The worst customer experience ever. The "manager" hung up on me twice after calling to inquire about my order after two hours. I asked who the franchise owner was and thats when the second hangup happened. Ordered a large pizza, boneless wings and breadsticks. 2-1/2 hours later when the driver showed at the hotel I met him at the concierge stand only to find out he just had pizza! I asked him where the rest of the order was to only here...dude the wing machine dont work. I asked...well you dont need that for breadsticks??? He shrugged his shoulders and handed me an ice cold pizza. The concierge mentioned that they steer everyone clear of this Pizza Hut. Please heed that warning folks! I have been in contact with corporate...lets see if they make it right. Dont make the same mistake I did...many other good places to order from around here.

Diana Y.

Pizza Hut, I'm over it. Called while running errands, and was on hold for 7 mins, so I just dropped by to order. Lucky me, since there was no delivery-- because they were "swamped." Then waited (first of 2 in line) ten more mins to order. Finally, the manager came over. It took him another five mins to place my order on the system--two medium pizzas; he kept getting the toppings wrong. Ps--stuffed crust means you don't get the 5.99 deal. Two large stuffed crust and I would've been looking at $37 for two pizzas. No. They said it would be ready in 15 mins, so I waited in my car. I came back in in 20, and stood, without being greeted, for another 8 minutes at the register, watching people in the back texting on their phones and hearing employees complain about customers. They saw me, but no one acknowledged me. Finally, the phone rang, prompting an employee to come to the front. Without even nodding at me, she picked up the phone, turned her back to me, and took what sounded like a personal call for another five minutes. The manager passed by twice pretending not to notice me. When the employee put down the phone, she laughingly apologized for ignoring me.. yeah, she said ignore...and sent for my pizzas. I was so hungry when I got in the car that I opened them up and took a bite. They were cold. How is that even possible?! Lessons - if I'm first in no line upon entering, and your business phone isn't ringing off the hook, and your cooks are on their cells, and you have time for a personal phone call with your back to me... you aren't swamped. It's worth noting that they AT LEAST had the ingredients. I've tried ordering from two other Pizza Huts in the area over the phone, and when I got there, they informed me that they hadn't made my pizzas because they were out of something. How this franchise survives, I'll never know.

Nicole B.

My boyfriend went to his friend's house and ordered pizza from here and waited three hours. This is an Outrage. Chas does not deserve this kind of treatment.

P R.

Two weeks ago (Monday) I placed an order for delivery to my office (W ednesday) for an 11am meeting. At 11:30 Wednesday I get a call from corporate saying that my order would not be filled because NO ONE showed up for work at that store! Store was closed. WTH? Really? Filed a complaint with corporate. Got an email saying the store would call within 3 days to address the problem. NOTHING after 2 weeks. Avoid this store.

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