Red Lobster
ACROSS FROM RIVERGATE MALL, 1814 Gallatin Pike N, Madison
(615) 859-3434
Recent Reviews
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Love this place
Atmosphere: 5
Food: 5
Service: 5
They take forever to make orders. When I walked in there to pick up a DoorDash order, they were standing around and talking and then when they saw me, the worker was like let me go ahead and make it. Why haven’t you already started on it? I waited for 20 minutes and these incompetent staff still hadn’t had the food ready. And then the guy that runs the front had no clue what was going on. This place is a complete waste of time.
Atmosphere: 1
Food: 1
Service: 1
Nice place and good service
Very delicious food.
Atmosphere: 5
Food: 5
Service: 5
Brando and Dill rock
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafarers Feast with 2 Sides
On 01/25/22 I took my father out to eat here. It was a great dinner. I remember having a very delicious appetizer that we shared and it was his first time having it.
Atmosphere: 5
Food: 5
Service: 5
It was good.
Parking: N/A
Atmosphere: 5
Food: 4
Service: 5
It was ok 👌
Atmosphere: 4
Food: 4
Service: 3
Nothing great
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Seafarers Feast with 2 Sides
Julie, your hostess was very nice and professional. She explained that she was new.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All You Can Eat Shrimp, Seafarers Feast with 2 Sides
Side salad and biscuits were good along with the shrimp pasta alfredo, and broccoli side.
Service was bad, asked for sauce that we never got, unclear on my drink order, a lady not in our party was seated at the bar and ignored and had to get up and request service, confusion over online prices vs. location menu prices at the table next to us....
Server just seemed to be having a bad day and projected that onto patrons, and by patrons I mean our table.
Just a bad vibe, probably put this place in the once every couple of years category if they make it that long.
The rest of the food wasn't great. Dragon Shrimp were doughy and didn't have hardly any sauce, Walt's Favorite changed, the coconut shrimp were good but never got the pina colada sauce and everyone else was done eating anyway.
Coconut shrimp aren't great with tartar sauce.
Atmosphere: 4
Food: 3
Service: 1
Restaurantji Recommends
Our lobster tail was half raw. And the waiter didn't bring any biscuits we had to ask over and over.
Atmosphere: 4
Food: 2
Service: 3
Honestly, I do not know how this place is still in business! Let’s start with - When you pull in a restaurant for lunch at the “prime lunch time” of 12:00 Noon and there are exactly 3 vehicles in the parking lot…That is never a good sign! Secondly, as you enter into the front door - This has got to be the stuffiest, stinkiest, yuckiest smelling Red Lobster EVER! And, it’s been this way for at least the past at least 3-4 year’s!! Again - I have no idea how they are still in business. The only and I mean only reason I ever go is because one of my favorite and best friend in this world loves Red Lobster’s food and wants to eat there. I’m just thankful that I can hold her off to once every 3-4 YEAR’S! The smell alone in that place literally turns my stomach as soon as I pull that front door open - - I mean, come on people…If you’re going to keep this place up and running close it down for a bit, gut it and REVAMP! IMMEDIATELY! PLEASE! For all our sakes! As we sat there there for our regular hilarious moments which always turn into hours - - the place never even filled to capacity - if THAT tells you anything.
A definite 1 Star ONLY rating! Pure YUKE!
Atmosphere: 1
Food: 3
Service: 4
Stay far away from this place. We showed up at lunchtime after church to an empty parking lot only to start our visit waiting 15 minutes for someone to even greet us and take our drink order. We waited over 30 minutes for our food to arrive for my meal to be wrong and one of my children not to get any food at all.
It was another 20 minutes before the waiter came back to correct his mistake. My kids were given Kraft macaroni and cheese, just a couple pieces of popcorn shrimp per plate with the rest being little balls of bread smaller than a marble, and I was given shrimp linguine without any sauce, and was missing the other half of my meal.
We didn't get any drink refills the entire time we were there, and spent two hours at the restaurant for my birthday lunch doing more waiting than anything else. Even the bill was wrong after waiting another 30 minutes to get it. We visited this place two years ago for a date night, and it was just as bad.
We will never go back.
Parking: We were the only ones there for a while after church. Only when we left at 2pm did people finally come for lunch but it was never busy.
Kid-friendliness: They provided only three of my kids' meals when lunch was served, making my 9 year old wait 20 more minutes to receive any food. And all of the kids' meals were lousy. They served us Kraft macaroni and cheese, tiny balls of fried dough rather than popcorn shrimp, only two chicken fingers, and only three slices of oranges. Those kids' meals cost $8 a piece.
Atmosphere: 3
Food: 1
Service: 1
I usually don't give reviews, but this time I had too. I walked into the location to place an order, a young lady who was obviously new greeted me and proceeded to take my order. I wanted to order an appetizer of stuff mushrooms, she couldn't find it on the screen after about 3 minutes I told her to forget the app, so I ordered garlic crab legs with a side salad, still this young lady couldn't find that on the pos system and had to get someone to help, my total came to $32.75 I paid with a $100 bill and I received $62.75 instead of $67.25 I let that go and didn't even mention it because I was already over it. My order was placed at 7:33 I didn't receive my order until almost 8:30. During this time I placed another order at another resturant and picked it up and my order still wasn't done. When I finally get my order and arrive home my crab legs had not garlic on them like it usually does, there's a big cup with garlic butter that was only a tablespoon and a small container of clarified butter, no ranch for my salad, but some type of vinegarette. I called back to let the manager on duty who was working there from another restaurant who informed me that Clint the manager will give me a call the next day. I still haven't heard from him. I have frequent this Red Lobster for years since the 90's but this location have truly gone downhill. I'm sorry to say I will never be back and instead drive to next location near me 40 minutes away.
The service was good however the food.. it took a while apparently the chef didn't know the water wasn't on when cooking my lobster.
Parking: Plenty of parking they don't seem to be as busy as they used to be could be the quality of the food.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits
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