I've been sitting at this sonic now with no service for 30 minutes. Pressed the button a few times and, nothing. Other cars are being assisted and every piece of equipment is working just fine, they are just ignoring me because they close in 30 minutes. BEWARE TRIED TO ESCALATE AND CALL THE NUMBER SONIC KEEPS TELLING PEOPLE TO CALL AND IT DOESNT EXIST. I TRIED IT WITH A 1 IN FRONT AND WITHOUT. JUST SAYS THE NUMBER DOESNT EXIST. DO NOT GO HERE. THE STAFF HAS BEEN RUDE. I AM LEAVING. Sonic, do not respond to this review and tell me to call 888-257-8100 because it is not in service and isn't helping anyone.
Laurel Card
This is my local sonic and I know they get slammed all the time and do the best they can. However, I just went there at 5pm on a Saturday and they have all of their lights on and there are no employees in the sonic. There were tons of call buttons pressed and customers waiting with no idea that there are no employees there. Idk what’s going on but they really need to get a handle on this location.
Lauren Wilkerson
Takes forever to get food. When it does come its cold. ordered a sonic cheeseburger without onions. i recieved a patty w cheese and a bun. so pitiful.
Atmosphere: 1
Food: 1
Service: 1
Julia Barnitt
Every time I come here the service is awful, the food is cold , today I came ordered tots and a mozzarella stick, was one of 5 cars in lot, took over 20 mins to come out. Lady got mad when I pushed button to check on it after 20 mins. Then food was ice cold. Won’t recommend to my worse enemy
Atmosphere: 1
Food: 1
Service: 1
margie mayfield
Route 44 sweet tea was AMAZING! Chili cheese dog and small FF was hot and yummy! Until our next visit Sonic #hottytoddy
Atmosphere: 5
Food: 5
Service: 5
Katlin Miller
Always very slow and late with orders.
Atmosphere: 1
Food: 3
Service: 1
Ethan Sanders
Changing my 4 year old 4-Star rating to 1-Star.
This location has progressively gotten worse over the last 2 years. Service had gone way down hill whether during peak times or not. Waited for over 30 minutes today (after checking in) to pick up a mobile order. The app said it was ready within 10-15 minutes of checking in. No one answered the button press, so after 5 more minutes I had to call them. Received a sour excuse from the staff member who answered the phone. Waited another 10 minutes before our food was finally delivered. The food was cold, a kids meal was missing it's toy, two (of the 4) meals were missing additions that had been up-charges (cheese on one burger, and bacon on another), and no straws were provided for the two combo drinks. The button was still activated from 15 minutes prior, so getting any response was unlikely.
Do not recommend! 0/10 timeliness 1/10 food service 2/10 food quality 0/10 customer service 0/10 overall experience
Atmosphere: 1
Food: 2
Service: 1
Bruce Wayne
Ordered a burger without the sauce, called back about it and asked for a new burger, person on phone basically said it was my fault as i made the wrong order, she said they removed the seasoning as i she thought that what i said. I said no Smash Sauce 4 times as I don't like the taste or smell of it personally. This is not the first time an order that has been missed up. Im simple i just like a burger, meet cheese. Basically I just said Ill take the L for your mistake and hung up. Never going back to this location again, cant wait to do the receipt survey.
Atmosphere: 1
Food: 1
Service: 1
Axel M
The wait time here is ridiclous.
Atmosphere: 1
Food: 2
Service: 1
J B
Absolute crap. The guy taking orders over the intercom is blatantly rude, and actively does not listen to you when you order…then has the AUDACITY to get angry with the customer when he keeps getting the order wrong. Wait times are horrendous despite this being a bigger sonic. This place is a joke
Been sitting here waiting over thirty minutes for some tater tots and a drink. This is ridiculous. I could have gone to about 100 sit down restaurants and gotten my food faster than this. Get it together.
After 40 minutes we called them back a second time and got them to recognize that our food was not yet delivered to us. The carhop admitted they forgot. Surprise surprise, everything arrived cold.
By the way at least a third of the stalls are broken. Blank screens, broken card readers and missing menus.
Atmosphere: 1
Food: 1
Service: 1
Jake The snake
Janice was awesome
Atmosphere: 5
Food: 5
Service: 5
Nathan
Just a plethora of issues. Not getting the full order, getting the wrong items, etc… currently up to 30 minutes with no order on today’s visit. Nothing ever changes here. Slowly getting worse service.
EDIT: order finally arrived and it was wrong. Enough said.
Atmosphere: 1
Food: 1
Service: 1
Virginia Tyce
Very nice server ? and ♥️ the food.
Vegetarian options: The selection are limited.. but MY OPINION > One of the BEST W VEGAN Bugers I had!!!
Kid-friendliness: Menu for kids GREAT options ?
Wheelchair accessibility: If you prefer to eat on the patio> Sonic does have wheelchair ramps and picnic tables to accommodate your visit
I've been sitting at this sonic now with no service for 30 minutes. Pressed the button a few times and, nothing. Other cars are being assisted and every piece of equipment is working just fine, they are just ignoring me because they close in 30 minutes. BEWARE TRIED TO ESCALATE AND CALL THE NUMBER SONIC KEEPS TELLING PEOPLE TO CALL AND IT DOESNT EXIST. I TRIED IT WITH A 1 IN FRONT AND WITHOUT. JUST SAYS THE NUMBER DOESNT EXIST. DO NOT GO HERE. THE STAFF HAS BEEN RUDE. I AM LEAVING. Sonic, do not respond to this review and tell me to call 888-257-8100 because it is not in service and isn't helping anyone.
This is my local sonic and I know they get slammed all the time and do the best they can. However, I just went there at 5pm on a Saturday and they have all of their lights on and there are no employees in the sonic. There were tons of call buttons pressed and customers waiting with no idea that there are no employees there. Idk what’s going on but they really need to get a handle on this location.
Takes forever to get food. When it does come its cold. ordered a sonic cheeseburger without onions. i recieved a patty w cheese and a bun. so pitiful.
Atmosphere: 1
Food: 1
Service: 1
Every time I come here the service is awful, the food is cold , today I came ordered tots and a mozzarella stick, was one of 5 cars in lot, took over 20 mins to come out. Lady got mad when I pushed button to check on it after 20 mins. Then food was ice cold. Won’t recommend to my worse enemy
Atmosphere: 1
Food: 1
Service: 1
Route 44 sweet tea was AMAZING! Chili cheese dog and small FF was hot and yummy! Until our next visit Sonic #hottytoddy
Atmosphere: 5
Food: 5
Service: 5
Always very slow and late with orders.
Atmosphere: 1
Food: 3
Service: 1
Changing my 4 year old 4-Star rating to 1-Star.
This location has progressively gotten worse over the last 2 years. Service had gone way down hill whether during peak times or not. Waited for over 30 minutes today (after checking in) to pick up a mobile order. The app said it was ready within 10-15 minutes of checking in. No one answered the button press, so after 5 more minutes I had to call them. Received a sour excuse from the staff member who answered the phone. Waited another 10 minutes before our food was finally delivered. The food was cold, a kids meal was missing it's toy, two (of the 4) meals were missing additions that had been up-charges (cheese on one burger, and bacon on another), and no straws were provided for the two combo drinks. The button was still activated from 15 minutes prior, so getting any response was unlikely.
Do not recommend!
0/10 timeliness
1/10 food service
2/10 food quality
0/10 customer service
0/10 overall experience
Atmosphere: 1
Food: 2
Service: 1
Ordered a burger without the sauce, called back about it and asked for a new burger, person on phone basically said it was my fault as i made the wrong order, she said they removed the seasoning as i she thought that what i said. I said no Smash Sauce 4 times as I don't like the taste or smell of it personally. This is not the first time an order that has been missed up. Im simple i just like a burger, meet cheese. Basically I just said Ill take the L for your mistake and hung up. Never going back to this location again, cant wait to do the receipt survey.
Atmosphere: 1
Food: 1
Service: 1
The wait time here is ridiclous.
Atmosphere: 1
Food: 2
Service: 1
Absolute crap. The guy taking orders over the intercom is blatantly rude, and actively does not listen to you when you order…then has the AUDACITY to get angry with the customer when he keeps getting the order wrong. Wait times are horrendous despite this being a bigger sonic. This place is a joke
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Been sitting here waiting over thirty minutes for some tater tots and a drink. This is ridiculous. I could have gone to about 100 sit down restaurants and gotten my food faster than this. Get it together.
After 40 minutes we called them back a second time and got them to recognize that our food was not yet delivered to us. The carhop admitted they forgot. Surprise surprise, everything arrived cold.
By the way at least a third of the stalls are broken. Blank screens, broken card readers and missing menus.
Atmosphere: 1
Food: 1
Service: 1
Janice was awesome
Atmosphere: 5
Food: 5
Service: 5
Just a plethora of issues. Not getting the full order, getting the wrong items, etc… currently up to 30 minutes with no order on today’s visit. Nothing ever changes here. Slowly getting worse service.
EDIT: order finally arrived and it was wrong. Enough said.
Atmosphere: 1
Food: 1
Service: 1
Very nice server ? and ♥️ the food.
Vegetarian options: The selection are limited.. but MY OPINION > One of the BEST W
VEGAN Bugers I had!!!
Kid-friendliness: Menu for kids GREAT options ?
Wheelchair accessibility: If you prefer to eat on the patio> Sonic does have wheelchair ramps and picnic tables to accommodate your visit
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Sandwich, Fries, Onion Rings, Burger, Cheeseburger
Negative waited 45 min. Ice cream was melted fry’s were cold. No ketch up worst experience
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