The lady working the counter tonight (12/30/25 at 8pm) acted like my husband was an inconvenience to her despite the store being completely empty the entire time he was there. He dared check his phone to make sure he was ordering the right things on my sandwich and she acted like he was ruining her entire day over glancing at our texts for mere moments. She mentioned that online ordering is available, and then she doubled down when he said we don’t do online ordering for this location because our orders never go through properly and we end up having to fight our bank about it because Subway won’t refund us for the messed up order. She then proceeded to make the thinnest most half-assed sandwich she possibly could as if she had a ton to do or something; mind you she was pacing and chatting casually on the phone when he arrived. If he wasn’t watching her make it I’d think she spit in it given her attitude- so Inwouldnt recommend ordering online— never know when her bad day will ruin your food. Upon checkout she then reached over the counter to select ‘no tip’ on his behalf while he was paying (despite the fact that we ALWAYS tip when we go out to eat). At least she made one decision right. Wish people that despise their job would take it out on something other than the customers. Messed with my dinner because she is bitter about something out of our control. How sad. Won’t be back here and I hope she has the day she deserves- since clearly judging by the other reviews she’s welcome to treat as many customers as poorly as she’d like.
Atmosphere: 1
Food: 1
Service: 1
Sara Melendez
Very bad service from a lady, she treated me and my son very badly.
Malay Shah
The service is super welcoming and the lady working here is the sweetest!!
Atmosphere: 5
Food: 5
Service: 5
Bitter Sweet Lemonade
Critical issues with this place are that they don't honor coupons as they should, and they consistently fail to add the extra cheese in the sub series. However, the food and preparations are still good.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Rotisserie-Style Chicken
Arisa Timoll
I have given this shop 3 separate chances as it is on my way home from work. I’ve had the same male working each time and I think I could make my sub, take a boat to china & come back and he wouldn’t have peered off his phone, or started my sub yet. Guys I’m so serious I understand it’s minimum wage but it’s not that hard to greet someone, ask what they want and make it in a timely manner? Y’all got me messed up??
Atmosphere: 1
Food: 3
Service: 1
Nicole Latimore
Ordered office lunch from this location many times this week. Called to confirm the order and even had a pleasant conversation with the employee. But with each day we confirmed the order, the food got worse and worse. Very disappointing to see that this business would purposely send messed up orders to another business that clearly wants to be a repeat customer. I cannot recommend to any colleagues or clients.
Michele George
My daughter is deaf and she came in the building with what she wanted on her phone. It was a Cold Cut with bacon added and her toppings. The boy there act like he didn’t know what a cold cut was or what type of meat came on a cold cut. So he tells me they are all out of cold cut I say you don’t have no sliced turkey bologna, turkey ham and turkey salami? He say we have that, so I looked at him crazy because he clearly don’t know what he is doing. We come to this Subway all the time and for my daughter who is deaf to have to come back to the car to get me because this boy don’t know what he is doing is crazy. We decided to go to another subway.
S Williams
This review is for the Subway at 769 Bell Road in the shopping strip with Plato's Closet. I will pass other Subways, even one closest to me, to go to this one. In this one, the people are SO nice, the food is good, and I don't feel cheated on the amount. For me, customer service goes a long way.
Parking: In front and on side.
Wheelchair accessibility: Wheelchair ramp
Atmosphere: 4
Food: 4
Service: 5
Sabrina Williams
This review is for the Subway at 769 Bell Road in the shopping strip with Plato's Closet. I will pass other Subways, even one closest to me, to go to this one. In this one, the people are SO nice, the food is good, and I don't feel cheated on the amount. For me, customer service goes a long way.
Parking: In front and on side.
Wheelchair accessibility: Wheelchair ramp
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cookies, Cold Cut Combo
Rad Mae
They stole my money.Yes I said stole.My total was $14.67, I declined to tip. Why would I tip when they have done nothing extra? All of a sudden when I put my card up, it changed to $16.43.When I asked about it, they swore up n down it's "my fault"They were also rude not explaining the menu to me.If the sandwich comes with x2 cheese, why I am I being told it's extra.Please fully explain what you mean.. I do not work for Subway, so I will not know your ins ands out.Don't come to this Subway. They steal.
Arrived at 8:35pm and saw an employee walk up and lock the door and give me a signal that they wee closed, although Subway website and Google say they're open until 9.
Tracie Thomas
I think they have changed owner. Last 2 times I was there. It was not good. Will not be going back to that location
nevaeh faith
My sandwich was disgusting. I usually go to the murfreesboro pike location. The service was great though. 0/10 for the food, don’t recommendEdit: I ordered a footlong and only got 4 slices of
Atmosphere: 5
Food: 1
Service: 5
Carlton Fripp
I USED to love this spot ... I don't know what happened to it..
The lady working the counter tonight (12/30/25 at 8pm) acted like my husband was an inconvenience to her despite the store being completely empty the entire time he was there. He dared check his phone to make sure he was ordering the right things on my sandwich and she acted like he was ruining her entire day over glancing at our texts for mere moments. She mentioned that online ordering is available, and then she doubled down when he said we don’t do online ordering for this location because our orders never go through properly and we end up having to fight our bank about it because Subway won’t refund us for the messed up order. She then proceeded to make the thinnest most half-assed sandwich she possibly could as if she had a ton to do or something; mind you she was pacing and chatting casually on the phone when he arrived. If he wasn’t watching her make it I’d think she spit in it given her attitude- so Inwouldnt recommend ordering online— never know when her bad day will ruin your food. Upon checkout she then reached over the counter to select ‘no tip’ on his behalf while he was paying (despite the fact that we ALWAYS tip when we go out to eat). At least she made one decision right. Wish people that despise their job would take it out on something other than the customers. Messed with my dinner because she is bitter about something out of our control. How sad. Won’t be back here and I hope she has the day she deserves- since clearly judging by the other reviews she’s welcome to treat as many customers as poorly as she’d like.
Atmosphere: 1
Food: 1
Service: 1
Very bad service from a lady, she treated me and my son very badly.
The service is super welcoming and the lady working here is the sweetest!!
Atmosphere: 5
Food: 5
Service: 5
Critical issues with this place are that they don't honor coupons as they should, and they consistently fail to add the extra cheese in the sub series. However, the food and preparations are still good.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Rotisserie-Style Chicken
I have given this shop 3 separate chances as it is on my way home from work. I’ve had the same male working each time and I think I could make my sub, take a boat to china & come back and he wouldn’t have peered off his phone, or started my sub yet. Guys I’m so serious I understand it’s minimum wage but it’s not that hard to greet someone, ask what they want and make it in a timely manner? Y’all got me messed up??
Atmosphere: 1
Food: 3
Service: 1
Ordered office lunch from this location many times this week. Called to confirm the order and even had a pleasant conversation with the employee. But with each day we confirmed the order, the food got worse and worse. Very disappointing to see that this business would purposely send messed up orders to another business that clearly wants to be a repeat customer. I cannot recommend to any colleagues or clients.
My daughter is deaf and she came in the building with what she wanted on her phone. It was a Cold Cut with bacon added and her toppings. The boy there act like he didn’t know what a cold cut was or what type of meat came on a cold cut. So he tells me they are all out of cold cut I say you don’t have no sliced turkey bologna, turkey ham and turkey salami? He say we have that, so I looked at him crazy because he clearly don’t know what he is doing. We come to this Subway all the time and for my daughter who is deaf to have to come back to the car to get me because this boy don’t know what he is doing is crazy. We decided to go to another subway.
This review is for the Subway at 769 Bell Road in the shopping strip with Plato's Closet. I will pass other Subways, even one closest to me, to go to this one. In this one, the people are SO nice, the food is good, and I don't feel cheated on the amount. For me, customer service goes a long way.
Parking: In front and on side.
Wheelchair accessibility: Wheelchair ramp
Atmosphere: 4
Food: 4
Service: 5
This review is for the Subway at 769 Bell Road in the shopping strip with Plato's Closet. I will pass other Subways, even one closest to me, to go to this one. In this one, the people are SO nice, the food is good, and I don't feel cheated on the amount. For me, customer service goes a long way.
Parking: In front and on side.
Wheelchair accessibility: Wheelchair ramp
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cookies, Cold Cut Combo
They stole my money.Yes I said stole.My total was $14.67, I declined to tip. Why would I tip when they have done nothing extra? All of a sudden when I put my card up, it changed to $16.43.When I asked about it, they swore up n down it's "my fault"They were also rude not explaining the menu to me.If the sandwich comes with x2 cheese, why I am I being told it's extra.Please fully explain what you mean.. I do not work for Subway, so I will not know your ins ands out.Don't come to this Subway. They steal.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Arrived at 8:35pm and saw an employee walk up and lock the door and give me a signal that they wee closed, although Subway website and Google say they're open until 9.
I think they have changed owner. Last 2 times I was there. It was not good. Will not be going back to that location
My sandwich was disgusting. I usually go to the murfreesboro pike location. The service was great though. 0/10 for the food, don’t recommendEdit: I ordered a footlong and only got 4 slices of
Atmosphere: 5
Food: 1
Service: 5
I USED to love this spot ... I don't know what happened to it..
Great Salad and sandwich shop.
Atmosphere: 5
Food: 5
Service: 5
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