I ordered online on 04/05/2024 with an estimated time of 2:05 PM with the order being ready. When I arrived, the door to the building was locked. I stood there for ten to fifteen minutes - attempting to call the store and seeing other patrons try to open the locked door. I banged on the door in case the door was accidentally locked. After standing there for a significant time, I had to leave for my scheduled activity. I tried to get a refund on the app and tried to call the store to no avail. Please refund my total order of $9.50. I do NOT want store credit or coupons as I don't plan on returning to Subway again.Additionally, this store is chronically understaffed and always has the heat extremely high. I've attempted to give it multiple opportunities as it's so close to my house. I've decided to part ways.
Atmosphere: 1
Food: 3
Service: 1
Trinity Rivers
Online said they closed at 6. It’s 449. When I walked to the door she said she closed at 5. She had 1 customer inside.
Service: 1
Robby Simpson
Dead bugs in my drink from dirty ice machine, manager didn’t care. And left it dirty!
Atmosphere: 3
Food: 3
Service: 3
Isaiah Rosales
Black female Employee with dreds was rude with her tone, didn't ask if I wanted anything on my sandwhich, she acted as if she was bothered by me being there.Proceeded to smile and greet a driver that came in to pick up a online order, but didn't give me the same treatment.
Atmosphere: 1
Food: 3
Service: 1
Kyra Eskridge
This location has a closing time of 9pm listed. I've come at 8 and they have the doors locked. When asked what time is closing noone can answer.
Service: 1
Justin Credible
They need to update hours of operation on entry. Place says it closes at 9p on Sunday. Came in at 7:55p and employee says they were closed.
Atmosphere: 3
Food: 4
Service: 1
David Chandler
They need to update hours of operation on entry. Place says it closes at 9p on Sunday. Came in at 7:55p and employee says they were closed.
Atmosphere: 3
Food: 4
Service: 1
braeden F
Everytime I order from them my order gets canceled, with a statement that the store is reported to be closed. I have called the store after incidents like that, and guess what... They were open!
Atmosphere: 4
Food: 5
Service: 3
Deon Hunt
Love this subway,they put more meat than other stores
its a very rare occasion for me to write a negative review for a restaurant, but this was awful. the older woman behind the counter was rude and would slam my things down for no apparent reason. i asked for a different cheese and things added and she completely ignored me… like stopped, looked at me, and continued on. AND my food was cold when i got it. i asked for it to be reheated and she acted like i just slapped her mom, just before slamming my food on the counter again after it was pulled out of the oven. i was trying to be polite as possible even though i was going through a terrible day, this just made my day worse. you couldn’t pay me to return to this location.
Perry Baines
This location is awful! Legitimately one of the most horrendous experiences I’ve ever had at a restaurant. The employees are just plain mean each time I go in the staff is just plain rude. I asked them to toast a sandwich for me and they flat out refused. Do not come here if you have the option go to literally any other Subway
Shawn Hatcher
Staff asked me for a tip. Tip-- ask your boss to give you more of their profits. And I believe it's actually family owned and run, so the staff member is basically the owner.... Tips are typically for establishments with full service dining. Also they don't take all the coupons on the flyer I receive in mailer. I'm not sure why you would own a franchise and not fully participate in the mailer system they offer. Owners would be better off opening their own shop and raising their own wages, not paying the franchise fee. The surrounding restaurants aren't franchises and do fine.
Atmosphere: 2
Food: 4
Service: 1
Gary Gill
Good sandwich, good cookies, good tea. Not cheap thoughVegetarian options: Lots of veggie choices.
J N
They never open when they say they open. Always an hour or two late and close early
I ordered online on 04/05/2024 with an estimated time of 2:05 PM with the order being ready. When I arrived, the door to the building was locked. I stood there for ten to fifteen minutes - attempting to call the store and seeing other patrons try to open the locked door. I banged on the door in case the door was accidentally locked. After standing there for a significant time, I had to leave for my scheduled activity. I tried to get a refund on the app and tried to call the store to no avail. Please refund my total order of $9.50. I do NOT want store credit or coupons as I don't plan on returning to Subway again.Additionally, this store is chronically understaffed and always has the heat extremely high. I've attempted to give it multiple opportunities as it's so close to my house. I've decided to part ways.
Atmosphere: 1
Food: 3
Service: 1
Online said they closed at 6. It’s 449. When I walked to the door she said she closed at 5. She had 1 customer inside.
Service: 1
Dead bugs in my drink from dirty ice machine, manager didn’t care. And left it dirty!
Atmosphere: 3
Food: 3
Service: 3
Black female Employee with dreds was rude with her tone, didn't ask if I wanted anything on my sandwhich, she acted as if she was bothered by me being there.Proceeded to smile and greet a driver that came in to pick up a online order, but didn't give me the same treatment.
Atmosphere: 1
Food: 3
Service: 1
This location has a closing time of 9pm listed. I've come at 8 and they have the doors locked. When asked what time is closing noone can answer.
Service: 1
They need to update hours of operation on entry. Place says it closes at 9p on Sunday. Came in at 7:55p and employee says they were closed.
Atmosphere: 3
Food: 4
Service: 1
They need to update hours of operation on entry. Place says it closes at 9p on Sunday. Came in at 7:55p and employee says they were closed.
Atmosphere: 3
Food: 4
Service: 1
Everytime I order from them my order gets canceled, with a statement that the store is reported to be closed. I have called the store after incidents like that, and guess what... They were open!
Atmosphere: 4
Food: 5
Service: 3
Love this subway,they put more meat than other stores
Atmosphere: 5
Food: 5
Service: 5
Service is abhorrent. Beyond slow
Restaurantji Recommends
its a very rare occasion for me to write a negative review for a restaurant, but this was awful. the older woman behind the counter was rude and would slam my things down for no apparent reason. i asked for a different cheese and things added and she completely ignored me… like stopped, looked at me, and continued on. AND my food was cold when i got it. i asked for it to be reheated and she acted like i just slapped her mom, just before slamming my food on the counter again after it was pulled out of the oven. i was trying to be polite as possible even though i was going through a terrible day, this just made my day worse. you couldn’t pay me to return to this location.
This location is awful! Legitimately one of the most horrendous experiences I’ve ever had at a restaurant. The employees are just plain mean each time I go in the staff is just plain rude. I asked them to toast a sandwich for me and they flat out refused. Do not come here if you have the option go to literally any other Subway
Staff asked me for a tip. Tip-- ask your boss to give you more of their profits. And I believe it's actually family owned and run, so the staff member is basically the owner.... Tips are typically for establishments with full service dining. Also they don't take all the coupons on the flyer I receive in mailer. I'm not sure why you would own a franchise and not fully participate in the mailer system they offer. Owners would be better off opening their own shop and raising their own wages, not paying the franchise fee. The surrounding restaurants aren't franchises and do fine.
Atmosphere: 2
Food: 4
Service: 1
Good sandwich, good cookies, good tea. Not cheap thoughVegetarian options: Lots of veggie choices.
They never open when they say they open. Always an hour or two late and close early