The Nashville Grange

I so enjoyed my brunch! Avocado Toast was as delicious as it was beautiful! I highly recommend.

Atmosphere: 5

Food: 5

Service: 5

Hyatt I consider it an honor to be able to travel and represent the organization I work for. I am respectful in the places where I am a guest. I am very aware that not all people have that perspective and may do damage to their hotel room. I understand why a credit card is needed for incidentals. What I don’t like is when companies like the Grand Hyatt of Nashville take advantage of that privilege and abuse consumers credit cards by charging for services not rendered. I attended a conference at the Hyatt on July 5th and left on the 8th. The Hyatt charged me for an extra day on my credit card. My organization paid my bill in full and I verified it before I left. This took over 20 minutes and I had to get to the airport but I waited. When I noticed my card was charged an extra night, I notified my organization. They contacted the Hyatt who stated they would call me. No one called me. I had to called them. The young man I spoke to verified that I was to check out on the 8th and not the 9th. He stated a manager would call me concerning the over charge. No one reached out. I waited a day and then called again. I was told again that a manager would call me. The young lady I spoke to earlier in the day called me back. She told me my reservation was from the 5th to the 9th. I stated it was not and I was to depart on the 8th. From the conversation I had with the young man, two days prior, I checked my reservation that the Hyatt email to me and I told her it reflected the 8th. She asked me to email it to her and I asked for an email address to send it to (still waiting for her to send the information). Later that day the manager called. She over talked me so I let her finish her statement as to why I was charged the extra day. Again, I stated I had confirmation that my reservation was from the 5th to the 8th and that I have the email to prove it. She said it was not in their records and my statement was, “it has to be because you sent it to me.” Next steps to this circus you wonder? She has to look into it and meet with the management team…. again. When I asked when will I hear from anyone because interest is being charged to my account, I was told “after they meet,” in a very nasty tone. Meanwhile, she didn’t asking for the email. I considered the Hyatt to be a highly rated hotel. That has quickly changed. What type of professional makes that type of statement to a consumer? That took the “Grand” out of the hotel name. I probably would have received more consideration at a Best Western. Meanwhile, I’m still waiting to hear from someone concerning the error. I wonder what hoop I will have to jump through next. This has been extremely stressful and taxing. It should not be this hard to have a charge reversed when I was not the party at fault. It is almost August! The nastiness that I have had to deal with and the hoops I had to jump through to talk to the appropriate person is ridiculous. It makes you ask yourself, how can we as consumers protect ourselves from companies like the Hyatt?

Went for a business lunch. There were six of us and we had a reservation. The service was painfully slow and there were at least three wait staff members working the table. The food on the other hand was delicious. Had the bright harvest bisque so creamy and bright just like described $10, also had the romaine with shrimp salad $32. I am from Florida and these shrimp were huge. A little tough but still good. Others at the table had the heirloom tomato salad with salmon $28. The venue was nice and bright. Very expensive though.

Atmosphere: 5

Food: 5

Service: 3

Awesome biscuits and gravy

Atmosphere: 5

Food: 5

Service: 5

I visited this restaurant a few times during my stay at the Grand Hyatt Grange for breakfast and dinner. The food was absolutely delicious i ordered a drink with bartender (Kathy )i don’t like the drink she made, I asked her to make me another drink but she didn’t make the drink and the cocktail was horrible, she is rude i never see in my life this kind of bartender , it was my birthday she is behaving like a mad, she is Disappointing me i never come back again, please teach her how to speak to customers.

Atmosphere: 5

Food: 5

Service: 1

Absolutely atrocious food. We tried 3 dishes and they were all horrific. Steak and potatoes don't even taste like steak...no idea what that was

Ice cold potatoes
Canned green beans at a fine dining restaurant???? They tasted like pickled rotten beans.

Red fish was old pre frozen nasty looking fish. Herb fries were literally just French fries.

DO NOT GO HERE!!! OMG if I could get this refunded I would.

Atmosphere: 5

Food: 1

Service: 1

It was delicious! I thoroughly enjoyed it!! Everything was perfection 😘

Atmosphere: 5

Food: 5

Service: 5

We were staying at the Grand Hyatt, so we stopped in for brunch. We were seated right away. The food and service were great. The portions were big.

Atmosphere: 5

Food: 5

Service: 5

Very clean. Both healthy and comfort food options. Modern decor. Floor to ceiling windows right across from the train station.

Atmosphere: 5

Food: 5

Service: 5

I'm not sure how this place has gotten high marks in the past. We were there on a friday night. The restaurant was not overly busy, yet they were out of several drink & food choices. Everything took forever to get to our table, drinks, appetizers, etc. .and when it DID finally make it.. I was surprised how utterly tasteless everything was. No flavoring!
There are way too many good restaurants in the area to waste your time here

Atmosphere: 3

Food: 1

Service: 1

Sorry for the picture where I have already eaten a few bites, but once i tried a bite of the steak and brussel sprouts I knew I needed to leave a review. It was easy to make a reservation through the Hyatt app; our server Pratyush was very attentive to our needs and did very well to make sure we were taken care of during our meal. The wine suggestion was good and the steak and scallops (I had the steak, my wife had the scallops) were both cooked perfectly to our liking. Sitting next to the window looking at Union station made for a cool experience and having such a good restaurant at the bottom of our hotel made it very convenient. If you are staying at the Grand Hyatt and don’t want to venture far this is a great option to consider.

Atmosphere: 5

Food: 5

Service: 5

I made a reservation online on 3/17/25 for 3/27/25 at 6p. I came in from another state as well. I received a text the day prior asking to confirm our reservation and also received another text 30-minutes prior to remind us of said reservation. When we got to restaurant they were closed for a private event. No notice, no nothing. We then had to scramble for another dinner place. If I could give negative numbers I would. I will never go there and will tell everyone I know not to go there.

Atmosphere: 1

Food: 1

Service: 1

Just went in to get a couple appetizers before going to a concert at the pinnacle. The waiter was very nice and the food was ridiculously delicious. I think I’m coming back here for breakfast tomorrow morning.

Atmosphere: 5

Food: 5

Service: 5

If you have not had breakfast here you are truly missing out! They make these biscuits in house and the bacon takes like country ham!!! 😋 And the HOSPITALITY is 5-Star! 👏🏽

Atmosphere: 5

Food: 5

Service: 5

Braised short ribs were very good. Halibut was over looked and dry.

Food: 2