Waffle House
5771 Old Hickory Blvd, Hermitage
(615) 885-0323
Recent Reviews
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Waffle House is all about whos behind the counter, people are always friendly and the foods made well.
Atmosphere: 5
Food: 5
Service: 5
Great service, friendly people, and food
Atmosphere: 5
Food: 4
Service: 5
Food, Staff very good
Atmosphere: 5
Food: 5
Service: 5
Service was lousy 1 table was there w 6 people the waitress would not even take our order until table received there's than another couple came in after us n got served 1st out wait time for service 30 mins
Atmosphere: 4
Food: 3
Service: 1
Good please
Very well run during the day shift. Top 5 Wafflehouse experience. Pleasantly suprised!
Atmosphere: 5
Food: 5
Service: 5
Ordered to go , Specifically asked for the eggs on my sandwich to be scrambled , once I got once and started eating noticed it was not and the waiter did tell the cook I wanted it scrambled but maybe he should’ve called it correctly and then the bread looks a little burnt like it was cooked fast , bacon rubbery . Then when I asked for an additional 2 pieces of bacon , he only wanted to give me a whole order instead of the half order for 2.25 like it says on the actual menu and took a while to count 3 dollar change from 17.11 out of 20 so I just told him to keep it, probably would’ve gave more if it seemed like he actually tried to give decent customer service on the to go order but when I asked for strawberry jelly after I paid it was as if I had to follow him to get it instead of him just bringing it to me . It was not busy so there wasn’t any excuse to rush or forgetful . There was one other person in there waiting for food. Definitely disappointed and I love Waffle House even had previously worked there years ago
Atmosphere: 2
Food: 2
Service: 1
first time at waffle House in 65 years. food was surprisingly tasty. staff was fun and friendly. well lighted interior.
Atmosphere: 4
Food: 4
Service: 4
The cook took my order and cooked it up quick!
I love this Waffle House, but they are always out of gravy 🤔
Restaurantji Recommends
When we sat down we ordered our drinks our server waited until our food came out to give them to us. My dad ordered a coffee and he gave him a cup half full with tea. I don’t think coffee and tea are similar but alright. When our food came out I asked for hashbrowns with CHILI and cheese on it, all it had was cheese. My sister in laws tea was watered down and didn’t taste good. We barely seen our server and the cook waited on us more than he did. We asked for boxes and he literally never gave us any. #nevercomingback
Atmosphere: 3
Food: 1
Service: 1
While I understand that Waffle House is a casual dining environment, what occurred during our visit was completely unacceptable.
Upon arrival, there were no other customers in the restaurant. It took approximately thirty minutes to receive silverware—one set was still missing—and another thirty minutes before drinks were served. An hour into our visit, our order was just being taken. While I recognize that restaurant staff can be overworked, the service delays were extreme. Additionally, it was clear that some employees appeared to be under the influence of substances, which is deeply concerning from both a safety and professionalism standpoint.
Most troubling was an incident involving the line cook, who approached our table while our waitress was taking our order, tapped her on the shoulder, and said—in front of our entire party—“tell them yes master.” Given the racial dynamics of the situation (the waitress and cook were Black, and our party was composed of white and one Hispanic individual), this comment was inappropriate, offensive, and unprofessional.
We remained polite and patient throughout, but the combination of slow service, concerning staff behavior, and an unacceptable remark made this one of the worst dining experiences I have ever encountered. I believe this matter warrants immediate attention to ensure no other customers have a similar experience.
Atmosphere: 1
Food: 1
Service: 1
When I walked into this Waffle House I could tell they took pride in every aspect of the restaurant. It was immaculate, the service was fantastic ( thanks Nichole!) and the food was exactly what I wanted. 10/10
Atmosphere: 5
Food: 5
Service: 5
Use to be my fav spot the cook he need some more training messed up 2 of our orders remade the eggs didn’t put cheese on the remade eggs didn’t put meat on Amir of our meal smh and more ppl came in bc their order was wrong he needs help the food wasn’t on point as it use to be maybe adding another cook would help out the waitresses were good no complaints
Just another typical waffle house sometimes the food is great sometimes it’s not same with service and atmosphere
Atmosphere: 2
Food: 3
Service: 3
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