It was slow when I went through and they forgot a part of my order. I tried to call to let them know it was missing and no one answered. I had to drive back just to get my missing food.
Atmosphere: 1
Food: 2
Service: 4
Parker Dodd
Vanilla coke does not equal Diet Coke. Massive difference there. Maybe this place needs a way to taste test every drink just so they can confirm it is what they say it is.
Atmosphere: 1
Food: 1
Service: 2
Dave Rogers
Wow! Clean place, very friendly and helpful Staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
Jack Putnam
Hadn't had Wendy's in a long time. Is what u was thinking to myself the other week, before having Wendy's. Then I had Wendy's and remembered why I hadn't had Wendy's in a long time. Straight up NO. Soggy nuggets, the chicken patty tasted bad and the fries were burnt. Even the soda tasted bad. 0/5
Atmosphere: 1
Food: 1
Service: 1
C C
The inside of the restaurant desperately needed a good cleaning. Should have been a clue for me. Order my chicken salad. Finally get it ,it had a hair sticking right out of the blue cheese..??Very disappointed.. this could be a great Wendy.February 3 2024 11:00 amI went in with my parents for lunch. We waited for someone to come wait on us,after 10 minutes a man came and said yeah . Somebody will be here in a minute.. turned and walked away.. a few more minutes a woman / manager comes take our order my Dad (70) asked her about a menu item she then proceeded to yell at my Dad. Then she walks away.. I told my elderly parents nope we are not dining here.. if they are in such a bad mood don't be working at places like this. They definitely don't need to be around people.It's my opinion they need to close this Wendy's Down!! Or Corporate needs to come in and clean the house.
Atmosphere: 1
Food: 1
Service: 1
Vanilla Cockright
Food was excellent. Fresh and hot.The only issue I had was the guy taking orders at the drive. Maybe he needs a bit of training. He was aggressive and rude.
Atmosphere: 5
Food: 5
Service: 3
Billy Jacobs
So I want a refund. A complete refund. Against my better judgment, I decided to order Wendy's for delivery (the water is off in our apartment, so we can't cook or wash anything). Why is it not possible to remove ice from the drinks on the app? After getting the order placed, we just had to wait. Honestly, the wait wasn't very long. And the updates timely as well. As soon as the order was delivered, we noticed we were missing items. Our frosty was missing (peppermint) as well as several parts if the order (a medium fry, queso fries, Baked Potato, Chilli, and a Junior Bacon Cheeseburger). There also aren't any straws, napkins, or sauces for the nuggets. Honestly, I just thought that maybe a bag was missing. I asked the delivery driver, and she stated that these were all the items she was handed and apologized for the inconvenience (see even though she couldn't do anything, she still apologized, more on this later). Although a bit annoyed (if I could go to the store then I would have in the first place), I understand that things happen and it was just a mistake. The baked potato and Chilli were my Mother In Laws' entire meal so I had no choice but to go retrieve the missing items. When I arrived at the location, I attempted to go inside, and the doors were locked. It was 730 in the evening, why were the doors locked. So I went to go through the drive-through. I waited 9 minutes to be greeted. When I told the cashier my order was incorrect and I waited 9 min to get greeted, he told me to drive forward. When I arrived at the window, I was met with what looked like a manager (I will state that no one confirmed he was a manager). I attempted to inform him of the missing items, and he told me that Christmas was over, so they didn't have Peppermint Frosty's. I asked why I was allowed to order the frosty if they didn't have them, and he said he did not know. I asked him for a refund. He went to tell the workers to remake the missing items, and he came back to tell me they didn't have any baked potatoes. He asked if I wanted something else instead and let him know that I had to call home (it ended up being a large fry). As he brought me the items, he told me that he can't do any refunds cause he can't do anything about app orders. I needed to request the refund for the frosty in the app (never offering a replacement item for the frosty, which I thought was odd). As I examined the bag he gave me, I noticed not only was I still missing the queso fries, but I was also still missing all condiments and utensils. At this point, I was just done. Not because of the repeated missing items, not because of the frustration, but simply because the manager didn't do the basic thing that anyone should do when dealing with an upset customer...apologize. By the time I got home the food I had originally ordered was cold and inedible, the fries that were given as a replacement were not salted, and my kids won't eat nuggets without their honey mustard. My Mother In Law had to drink her chili. The rest of the food was just wasted. I don't think a refund is an unreasonable request. I will also be contacting the store GM.Edit: It has been four days and their has been no contact from the store or Wendy's customer care. They are "temporarily closed". I think this is ridiculous and people should run from Wendy's!
Atmosphere: 1
Food: 1
Service: 1
Alisha Rutherford
This place is really always a hit or miss. Crazy long lines just for cold food and missing items. Poor customer service and good luck trying to get someone to pick up the phone or talk to a manager! At this point it’s theft and I will be going to corporate from now on to complain about this
Atmosphere: 1
Food: 2
Service: 1
Billy J.
Against my better judgment I decided to order Wendy's for delivery (the water is off in our apartment so we can't cook or wash anything). Why is it not possible to remove ice from the drinks on the app? After getting the order placed, we just had to wait. Honestly, the wait wasn't very long. And the updates timely as well. As soon as the order was delivered, we noticed we were missing items. Our frosty was missing (peppermint) as well as several parts if the order (a medium fry, queso fries, Baked Potato, Chilli, and a Junior Bacon Cheeseburger). There also aren't any straws, napkins, or sauces for the nuggets. Honestly I just thought that maybe a bag was missing. I asked the delivery driver, and she stated that these were all the items she was handed and apologized for the inconvenience (see even though she couldn't do anything, she still apologized, more on this later). Although a bit annoyed (if I could go to the store then I would have in the first place) I understand that things happen and it was just a mistake. The baked potato and Chilli were my Mother In Laws entire meal so I had no choice but to go retrieve the missing items. When I arrived at the location, I attempted to go inside and the doors were locked. It was 730 in the evening, why were the doors locked. So I went to go through the drive through. I waited 9 minutes to be greeted. When I told the cashier my order was incorrect and I waiting 9 min to get greeted, he told me to drive forward. When I arrived at the window I was met with what looked like a manager (I will state that no one confirmed he was a manager). I attempted to inform him of the missing items and he told me that Christmas was over so they didn't have Peppermint Frosty's. I asked why I was allowed to order the frosty if they didn't have them and he said he did not know. I asked him for a refund. He went to tell the workers to remake the missing items and he came back to tell me they didn't have any baked potatoes. He asked if I wanted something else instead and let him know that I had to call home (it ended up being a large fry). As he brought me the items he told me that he can't do any refunds cause he can't do anything about app orders. I needed to request the refund for the frosty in the app (never offering a replacement item for the frosty which I thought was odd). As I examined the bag he gave me I noticed not only was I still missing the queso fries, but also still missing all condiments and utensils. At this point I was just done. Not because of the repeated missing items, not because of the frustration, but simply because the manager didn't do the basic thing that anyone should do when dealing with an upset customer...apologize. By the time I got home the food I had originally ordered was cold and inedible, the fries that were given as a replacement were not salted, and my kids won't eat nuggets without their honey mustard. My Mother In Law had to drink her Chilli. The rest of the food was just wasted. I don't think a refund is an unreasonable request. I will also be contacting the store GM. Four days later ans I have been unable to get in contact with the GM or customer care. Don't give this location your money.
Employees to busy to hand me my food in the bag because they were to busy talking about someone. Instead of preparing baked potatoes before they ran out told me to wait 30 minutes ?
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chili
lyviathon
Take Out: ordered my family's food and I wanted to repeat my order back... the chick didn't let me finish hurried me to the window.... Once I got to the window she handed me two half empty bags of nothing closed the window up I had to wait ask for my additional food and then I had to sit there for 3-5 min wait for a bag that again had not all of my order... To wait 3-5 min for another bag lacking two more items to obtain my final bag (fourth) which I had to remind them of my kids juice box... Yeah! I felt rushed and I'm sorry not trying to be a Karen but I like to feed my family (who requested Wendy's) with my wages at the end of the day. I understand that people get upset with those who give fast food workers a hard time however I was more patient than the lady who was giving me my multiple bags of food?
Atmosphere: 1
Food: 3
Service: 1
Kyra Letsinger
I ordered a mobile order for carry out because I’d been waiting for 15 minutes in the drive thru. I leave the line to go open the doors and they’re locked. No sign saying the dining room is closed. So I have to get back in line and it takes another 25 minutes to get my food. I have groceries in my car. Absolutely ridiculous. 45+ minutes to get a single hamburger is ridiculous.
Service: 5
Cody S.
What happened to customer service??? It's like nobody cares anymore. You know management sees these bad reviews but still it is all the rude employees at this location are still allowed to collect a paycheck from Wendy's even though the food is old and cold when it gets to the customer. Employees at this location are rude and hateful. Do better Wendy's. Shame on you all for letting this happen.
S. Martin
Ordered two chicken biscuits - got home - no chicken on the biscuits just plain biscuits that were too hard to even eat!! Tried calling but of course no answer. They never get my orders correct will not be back - food is too expensive these days to not even get what you ordered and paid for.
Fast food good flavor good
Atmosphere: 5
Food: 5
Service: 5
It was slow when I went through and they forgot a part of my order. I tried to call to let them know it was missing and no one answered. I had to drive back just to get my missing food.
Atmosphere: 1
Food: 2
Service: 4
Vanilla coke does not equal Diet Coke. Massive difference there. Maybe this place needs a way to taste test every drink just so they can confirm it is what they say it is.
Atmosphere: 1
Food: 1
Service: 2
Wow! Clean place, very friendly and helpful Staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
Hadn't had Wendy's in a long time. Is what u was thinking to myself the other week, before having Wendy's. Then I had Wendy's and remembered why I hadn't had Wendy's in a long time. Straight up NO. Soggy nuggets, the chicken patty tasted bad and the fries were burnt. Even the soda tasted bad. 0/5
Atmosphere: 1
Food: 1
Service: 1
The inside of the restaurant desperately needed a good cleaning. Should have been a clue for me. Order my chicken salad. Finally get it ,it had a hair sticking right out of the blue cheese..??Very disappointed.. this could be a great Wendy.February 3 2024 11:00 amI went in with my parents for lunch. We waited for someone to come wait on us,after 10 minutes a man came and said yeah . Somebody will be here in a minute.. turned and walked away.. a few more minutes a woman / manager comes take our order my Dad (70) asked her about a menu item she then proceeded to yell at my Dad. Then she walks away.. I told my elderly parents nope we are not dining here.. if they are in such a bad mood don't be working at places like this. They definitely don't need to be around people.It's my opinion they need to close this Wendy's Down!! Or Corporate needs to come in and clean the house.
Atmosphere: 1
Food: 1
Service: 1
Food was excellent. Fresh and hot.The only issue I had was the guy taking orders at the drive. Maybe he needs a bit of training. He was aggressive and rude.
Atmosphere: 5
Food: 5
Service: 3
So I want a refund. A complete refund. Against my better judgment, I decided to order Wendy's for delivery (the water is off in our apartment, so we can't cook or wash anything). Why is it not possible to remove ice from the drinks on the app? After getting the order placed, we just had to wait. Honestly, the wait wasn't very long. And the updates timely as well. As soon as the order was delivered, we noticed we were missing items. Our frosty was missing (peppermint) as well as several parts if the order (a medium fry, queso fries, Baked Potato, Chilli, and a Junior Bacon Cheeseburger). There also aren't any straws, napkins, or sauces for the nuggets. Honestly, I just thought that maybe a bag was missing. I asked the delivery driver, and she stated that these were all the items she was handed and apologized for the inconvenience (see even though she couldn't do anything, she still apologized, more on this later). Although a bit annoyed (if I could go to the store then I would have in the first place), I understand that things happen and it was just a mistake. The baked potato and Chilli were my Mother In Laws' entire meal so I had no choice but to go retrieve the missing items. When I arrived at the location, I attempted to go inside, and the doors were locked. It was 730 in the evening, why were the doors locked. So I went to go through the drive-through. I waited 9 minutes to be greeted. When I told the cashier my order was incorrect and I waited 9 min to get greeted, he told me to drive forward. When I arrived at the window, I was met with what looked like a manager (I will state that no one confirmed he was a manager). I attempted to inform him of the missing items, and he told me that Christmas was over, so they didn't have Peppermint Frosty's. I asked why I was allowed to order the frosty if they didn't have them, and he said he did not know. I asked him for a refund. He went to tell the workers to remake the missing items, and he came back to tell me they didn't have any baked potatoes. He asked if I wanted something else instead and let him know that I had to call home (it ended up being a large fry). As he brought me the items, he told me that he can't do any refunds cause he can't do anything about app orders. I needed to request the refund for the frosty in the app (never offering a replacement item for the frosty, which I thought was odd). As I examined the bag he gave me, I noticed not only was I still missing the queso fries, but I was also still missing all condiments and utensils. At this point, I was just done. Not because of the repeated missing items, not because of the frustration, but simply because the manager didn't do the basic thing that anyone should do when dealing with an upset customer...apologize. By the time I got home the food I had originally ordered was cold and inedible, the fries that were given as a replacement were not salted, and my kids won't eat nuggets without their honey mustard. My Mother In Law had to drink her chili. The rest of the food was just wasted. I don't think a refund is an unreasonable request. I will also be contacting the store GM.Edit: It has been four days and their has been no contact from the store or Wendy's customer care. They are "temporarily closed". I think this is ridiculous and people should run from Wendy's!
Atmosphere: 1
Food: 1
Service: 1
This place is really always a hit or miss. Crazy long lines just for cold food and missing items. Poor customer service and good luck trying to get someone to pick up the phone or talk to a manager! At this point it’s theft and I will be going to corporate from now on to complain about this
Atmosphere: 1
Food: 2
Service: 1
Against my better judgment I decided to order Wendy's for delivery (the water is off in our apartment so we can't cook or wash anything). Why is it not possible to remove ice from the drinks on the app? After getting the order placed, we just had to wait. Honestly, the wait wasn't very long. And the updates timely as well. As soon as the order was delivered, we noticed we were missing items. Our frosty was missing (peppermint) as well as several parts if the order (a medium fry, queso fries, Baked Potato, Chilli, and a Junior Bacon Cheeseburger). There also aren't any straws, napkins, or sauces for the nuggets. Honestly I just thought that maybe a bag was missing. I asked the delivery driver, and she stated that these were all the items she was handed and apologized for the inconvenience (see even though she couldn't do anything, she still apologized, more on this later). Although a bit annoyed (if I could go to the store then I would have in the first place) I understand that things happen and it was just a mistake. The baked potato and Chilli were my Mother In Laws entire meal so I had no choice but to go retrieve the missing items. When I arrived at the location, I attempted to go inside and the doors were locked. It was 730 in the evening, why were the doors locked. So I went to go through the drive through. I waited 9 minutes to be greeted. When I told the cashier my order was incorrect and I waiting 9 min to get greeted, he told me to drive forward. When I arrived at the window I was met with what looked like a manager (I will state that no one confirmed he was a manager). I attempted to inform him of the missing items and he told me that Christmas was over so they didn't have Peppermint Frosty's. I asked why I was allowed to order the frosty if they didn't have them and he said he did not know. I asked him for a refund. He went to tell the workers to remake the missing items and he came back to tell me they didn't have any baked potatoes. He asked if I wanted something else instead and let him know that I had to call home (it ended up being a large fry). As he brought me the items he told me that he can't do any refunds cause he can't do anything about app orders. I needed to request the refund for the frosty in the app (never offering a replacement item for the frosty which I thought was odd). As I examined the bag he gave me I noticed not only was I still missing the queso fries, but also still missing all condiments and utensils. At this point I was just done. Not because of the repeated missing items, not because of the frustration, but simply because the manager didn't do the basic thing that anyone should do when dealing with an upset customer...apologize. By the time I got home the food I had originally ordered was cold and inedible, the fries that were given as a replacement were not salted, and my kids won't eat nuggets without their honey mustard. My Mother In Law had to drink her Chilli. The rest of the food was just wasted. I don't think a refund is an unreasonable request. I will also be contacting the store GM. Four days later ans I have been unable to get in contact with the GM or customer care. Don't give this location your money.
Restaurantji Recommends
Employees to busy to hand me my food in the bag because they were to busy talking about someone. Instead of preparing baked potatoes before they ran out told me to wait 30 minutes ?
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chili
Take Out: ordered my family's food and I wanted to repeat my order back... the chick didn't let me finish hurried me to the window.... Once I got to the window she handed me two half empty bags of nothing closed the window up I had to wait ask for my additional food and then I had to sit there for 3-5 min wait for a bag that again had not all of my order... To wait 3-5 min for another bag lacking two more items to obtain my final bag (fourth) which I had to remind them of my kids juice box... Yeah! I felt rushed and I'm sorry not trying to be a Karen but I like to feed my family (who requested Wendy's) with my wages at the end of the day. I understand that people get upset with those who give fast food workers a hard time however I was more patient than the lady who was giving me my multiple bags of food?
Atmosphere: 1
Food: 3
Service: 1
I ordered a mobile order for carry out because I’d been waiting for 15 minutes in the drive thru. I leave the line to go open the doors and they’re locked. No sign saying the dining room is closed. So I have to get back in line and it takes another 25 minutes to get my food. I have groceries in my car. Absolutely ridiculous. 45+ minutes to get a single hamburger is ridiculous.
Service: 5
What happened to customer service??? It's like nobody cares anymore. You know management sees these bad reviews but still it is all the rude employees at this location are still allowed to collect a paycheck from Wendy's even though the food is old and cold when it gets to the customer. Employees at this location are rude and hateful. Do better Wendy's. Shame on you all for letting this happen.
Ordered two chicken biscuits - got home - no chicken on the biscuits just plain biscuits that were too hard to even eat!! Tried calling but of course no answer. They never get my orders correct will not be back - food is too expensive these days to not even get what you ordered and paid for.
Atmosphere: 2
Food: 2
Service: 1