My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔
Tory Thomason
Will never eat at any location again!!!! Ordered food online May 16th. After 1.5hrs of patiently waiting, checked on my order. They didn’t have my order ticket. Asked for a refund, was told only the GM could refund online orders and to call back next day(Saturday). Also left my name and number for them to contact me. Called corporate that Friday night as well, was told I’d hear back in 3-4days. Called the store back the next day (Saturday), GM isn’t there again. Called back Sunday, GM still isn’t there. Keep being told to call back the next day. Staff was once again rude and unhelpful and tried to hang up on me. Called corporate again that Sunday, they are still no help. Said another 3-4days. Here it is Thursday, no call back from the store, no call back from corporate, no refund. WORST CUSTOMER SERVICE EVER! No accountability or even care that it’s been a week and they still have my money for a service and product that wasn’t rendered. I am absolutely disgusted with this company. Please don’t spend your money here!
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1 (805)-301 7071 NO NONSENSE AND GREAT ASSISTANCE!!!
Peter Ruggio
How are you going to have an offer for T-Mobile customers and then pull it? 👎
Marty Fierbaugh
Terrible service. Left items off order and refused to give me what I had paid for after driving all the way back to the restaurant. Never again.
Heidi Garron
I visited Wingstop Chicopee MA today and I was not impressed at all. Tenders very stringy and chewy, piping hot fries that were floppy and soggy not very appetizing. My one and done! I say they have the worst quality tenders and the ranch and blue cheese dressing taste alike, both are just watery and nasty. Banquet brand chicken is about the same level as this!!! I want my money back!!
Chelsey Humes
I have been on the phone for 15 minutes and no one has answered. I'm trying to figure out if I left something there. They havnt even answered and told me to hold or anything.
James Joseph
I've never had an issue with food quality. However the service here isn't great. Not because the people aren't friendly because they are. They just don't put customers first. Several people trying to order food and they are in the back singing happy birthday instead of taking care of business.
Atmosphere: 4
Food: 5
Service: 3
Kendra Gordon
Lemon Pepper Wing's Were Very Disgusting Made Me Sick And Had Way To Much Seasoning The Cheese Fries Were
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Chicken Wings
Chris Lenda
First off, I understand this is fast food. I set my expectations appropriately before I went. That being said, even with fast food I think there is a minimum level of cleanliness and decorum that anybody can reasonably expect. First, the only positive note was the young lady who took my order. She was very polite and efficient, and that's where the good part of this experience ended. After placing my order, I moved to the dining room. In the dining room, there were 3 tables taken up by employees on their break. Now, I totally understand everyone is entitled to their breaks and have no issue with that. However, between the 3 employees they were taking up 10 chairs and 3 tables. They were also watching youtube videos at maximum volume (nothing offensive though). So there's that.... Next was the general cleanliness. Everything I touched was sticky. The soda machine, the tabletop, the first chair I tried to sit in. It was like a little person had their hands everywhere. The food was poor, and that's being generous. I ordered 5 tenders. 3 were hot, 2 were cold. Read that again. I didn't say room temperature or look warm. Cold, like they were cooked on the countertop. The young lady who took my order went on break right behind me, and the guy who was taking orders next was too put out to come see what I needed when I tried to bring the cold ones to their attention. Overall, 0/10. Do not eat here. Will not be back.
My boneless wings were the size of quarters literally so small. There was way too much cheese on my garlic parm wings, I mean mounds of it. And my corn was literally frozen. Terrible experience… 😔
Will never eat at any location again!!!! Ordered food online May 16th. After 1.5hrs of patiently waiting, checked on my order. They didn’t have my order ticket. Asked for a refund, was told only the GM could refund online orders and to call back next day(Saturday). Also left my name and number for them to contact me. Called corporate that Friday night as well, was told I’d hear back in 3-4days. Called the store back the next day (Saturday), GM isn’t there again. Called back Sunday, GM still isn’t there. Keep being told to call back the next day. Staff was once again rude and unhelpful and tried to hang up on me. Called corporate again that Sunday, they are still no help. Said another 3-4days. Here it is Thursday, no call back from the store, no call back from corporate, no refund. WORST CUSTOMER SERVICE EVER! No accountability or even care that it’s been a week and they still have my money for a service and product that wasn’t rendered. I am absolutely disgusted with this company. Please don’t spend your money here!
GREAT CUSTOMER SERVICE+1 (805)-301 7071 NO NONSENSE AND GREAT ASSISTANCE!!!
How are you going to have an offer for T-Mobile customers and then pull it? 👎
Terrible service. Left items off order and refused to give me what I had paid for after driving all the way back to the restaurant. Never again.
I visited Wingstop Chicopee MA today and I was not impressed at all. Tenders very stringy and chewy, piping hot fries that were floppy and soggy not very appetizing. My one and done! I say they have the worst quality tenders and the ranch and blue cheese dressing taste alike, both are just watery and nasty. Banquet brand chicken is about the same level as this!!! I want my money back!!
I have been on the phone for 15 minutes and no one has answered. I'm trying to figure out if I left something there. They havnt even answered and told me to hold or anything.
I've never had an issue with food quality. However the service here isn't great. Not because the people aren't friendly because they are. They just don't put customers first. Several people trying to order food and they are in the back singing happy birthday instead of taking care of business.
Atmosphere: 4
Food: 5
Service: 3
Lemon Pepper Wing's Were Very Disgusting Made Me Sick And Had Way To Much Seasoning The Cheese Fries Were
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Chicken Wings
First off, I understand this is fast food. I set my expectations appropriately before I went.
That being said, even with fast food I think there is a minimum level of cleanliness and decorum that anybody can reasonably expect.
First, the only positive note was the young lady who took my order. She was very polite and efficient, and that's where the good part of this experience ended.
After placing my order, I moved to the dining room. In the dining room, there were 3 tables taken up by employees on their break. Now, I totally understand everyone is entitled to their breaks and have no issue with that. However, between the 3 employees they were taking up 10 chairs and 3 tables. They were also watching youtube videos at maximum volume (nothing offensive though).
So there's that....
Next was the general cleanliness. Everything I touched was sticky. The soda machine, the tabletop, the first chair I tried to sit in. It was like a little person had their hands everywhere.
The food was poor, and that's being generous. I ordered 5 tenders. 3 were hot, 2 were cold. Read that again. I didn't say room temperature or look warm. Cold, like they were cooked on the countertop.
The young lady who took my order went on break right behind me, and the guy who was taking orders next was too put out to come see what I needed when I tried to bring the cold ones to their attention.
Overall, 0/10. Do not eat here. Will not be back.
Atmosphere: 1
Food: 1
Service: 4
Restaurantji Recommends
They are clean and friendly. I went on 70€ent boneless wings, Tuesday... Fire! Plus, they gave me a few extra.☆
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrible service !!!!! sadly 😢😢 avoid this location pleaseeeeeeeee
Atmosphere: 1
Food: 1
Service: 1
Nice and highly recommended, even for parties. The prices are right.
Atmosphere: 5
Food: 5
Service: 5
The best wings in
Atmosphere: 5
Food: 4
Service: 5
Food was awful,my wife is were fried so hard I couldn't eat them. I will not go back
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Chicken Wings
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