Ordered in the app. $20 7 pc meal with mashed potatoes. Ordered fries and Mac n cheese. Ordered at 7:38. Got the alert the order was ready. Headed inside to pick up but my order wasn’t ready. Waited 10 minutes while being ignored while an employee talked on the phone. When the girl finally came to the counter I mentioned my mobile order and ordered an order of fried pickles. Another 10 minutes go by and I get my pickles. The girl rudely attempts to tell me they have to give me original recipe for the white meat. I explained I didn’t want it because our family doesn’t like original recipe and to just give extra crispy in dark. The girl rudely says make up your mind you want white meat then you want this and that. You’re gonna get what I have. I said no ma am. When you pay $35 for food you want to get what you order don’t you? She said it will take 25 minutes for white meat. I also requested fresh fries which made her mad as mine had sat out all this time getting cold. I said I’m not going to wait 25 more minutes it has already been 20. She continued to yell at me and I asked for a manager. She said which one I have 2. I reply both. The manager was nice enough. Did his best to make it right. At this point I told him to give me whatever so I can get out of there and feed my family as it was now 8pm. I get home and the whole bucket of chicken is original recipe. Honestly I do not know how they stay in business. If I’m paying for a product I feel it should be the product I order. As for the young lady that clearly needs to work on her customer service skills, she needs a different line of work or serious training. I never requested a refund which now I regret being the order is still wrong. Go to Bojangles.
Atmosphere: 1
Food: 1
Service: 1
Tricia Whitmire
My brother brought chicken home and it was not recognizable as chicken. Normally I will only leave a review if something is good, but this was bad enough that I feel people should know. I’ve never seen anything like this is my life. My dog sniffed it and walked away, my dog! I’d leave zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Laura Jones
THE BEST KFC IN EAST TENNESSEE! IT'S A GO PLACE!!
Atmosphere: 5
Food: 5
Service: 5
Darren Wines
Update…. Tonight 7/22/25 we stopped once again to grab some KFC on our way home. My wife did the order on her phone. Once we arrived the head cook, Noah, came out and told us they were out of white meat and offered several substitutions. He was super apologetic and when he returned with our revised order he was once again very apologetic. We told him it was fine and it was our fault for stopping so late (we try not to do that out of respect for the workers). He even said we can go online and complain about our experience. No way am I gonna complain over that! His great personality and attitude made my wife and I talk on the way home about how the Newport TN KFC has really really improved in the last year! Great job Noah and all those who have helped make this store great!
Tonight, 3-30-25, my wife and I visited our local KFC at 805 Cosby Hwy, Newport, TN to walk in and pick up our food to go. We’ve ate there many many times over the years and had noticed a gradual decline in the atmosphere, personnel and cleanliness of this store. Today was our first visit back in a while because of the above mentioned areas. We were shocked by the politeness and manners of the young man, Cody, who waited on us! He went above and beyond serving us! Updating us regularly and apologizing for the delay while our fries cooked. My wife and I discussed the complete change in cleanliness and how well the other employees looked and acted as they worked. My wife spoke to the manager on duty, Joe, and his professionalism seemed to be a reflection of the other improvements we witnessed. Kudo’s to Joe, Cody and all the crew that worked tonight on the great job they did in serving us and on the overall improvements at the Newport KFC!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
Christina Collins
I'm always satisfied with everything when leaving..
Atmosphere: 5
Food: 4
Service: 4
Cindy Barnes
So happy we went yesterday! Food was fresh!
Atmosphere: 5
Food: 5
Service: 5
Armageddon Hour
Food poisoning… ate here yesterday (Tuesday 7-16) 3-4p I’ve been throwing up and having diarrhea all night, place almost killed me… now I have to work all day exhausted and dehydrated… good luck, rolling the dice with this one.
Atmosphere: 2
Food: 1
Service: 2
Christy Reyes
Was sold old chicken that was inedible. Contacted no response. Contact corporate no response. My dog wouldn't even it eat.
Atmosphere: 1
Food: 1
Service: 4
Bree Peterson
I bought some chicken from kfc meal deal the chicken was uncooked and Mac-cheese was not good old and service not good either for the price of the meal I should’ve went somewhere else I would recommend eating at the kfc in Newport to the cooks can’t fix chicken unless you want it raw 🥹
h frasier
Burnt oily chicken, dried out corn and biscuits that are dry and stale. Will not be back.
There was NO ONE here at lunchtime, and since we are from out of town, we thought that might be a bad sign. But no! We walked in and were greeted by the nicest young man. He took out order efficiently. He brought our food to the table and apologized because they were making my son fresh fries. He also brought those out to us. The bathroom was out of toilet paper, and the I told the manager, and he yelled at the man to do that too. I just thought he did a good job doing it all!
Atmosphere: 4
Food: 5
Service: 5
Eddie Sauceda
Very helpful employee's
Atmosphere: 4
Food: 4
Service: 5
Troy Hayes
Slowest, dirtiest restaurant I have seen in a long time! Health department needs to shut them down.
Janice Stewart
Give people what they order, . I ordered a 10 piece family dinner with a price of over $30, with 2 breast and the rest wings , when I got home , I had 2 breast and legs and thighs , we don’t eat legs and thighs , that was such a waste of money , I guess I’ll go Nextdoor to Zaxby’s , they always get my order right
Ordered in the app. $20 7 pc meal with mashed potatoes. Ordered fries and Mac n cheese. Ordered at 7:38. Got the alert the order was ready. Headed inside to pick up but my order wasn’t ready. Waited 10 minutes while being ignored while an employee talked on the phone. When the girl finally came to the counter I mentioned my mobile order and ordered an order of fried pickles. Another 10 minutes go by and I get my pickles. The girl rudely attempts to tell me they have to give me original recipe for the white meat. I explained I didn’t want it because our family doesn’t like original recipe and to just give extra crispy in dark. The girl rudely says make up your mind you want white meat then you want this and that. You’re gonna get what I have. I said no ma am. When you pay $35 for food you want to get what you order don’t you? She said it will take 25 minutes for white meat. I also requested fresh fries which made her mad as mine had sat out all this time getting cold. I said I’m not going to wait 25 more minutes it has already been 20. She continued to yell at me and I asked for a manager. She said which one I have 2. I reply both. The manager was nice enough. Did his best to make it right. At this point I told him to give me whatever so I can get out of there and feed my family as it was now 8pm. I get home and the whole bucket of chicken is original recipe. Honestly I do not know how they stay in business. If I’m paying for a product I feel it should be the product I order. As for the young lady that clearly needs to work on her customer service skills, she needs a different line of work or serious training. I never requested a refund which now I regret being the order is still wrong. Go to Bojangles.
Atmosphere: 1
Food: 1
Service: 1
My brother brought chicken home and it was not recognizable as chicken. Normally I will only leave a review if something is good, but this was bad enough that I feel people should know. I’ve never seen anything like this is my life. My dog sniffed it and walked away, my dog! I’d leave zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
THE BEST KFC IN EAST TENNESSEE! IT'S A GO PLACE!!
Atmosphere: 5
Food: 5
Service: 5
Update…. Tonight 7/22/25 we stopped once again to grab some KFC on our way home.
My wife did the order on her phone. Once we arrived the head cook, Noah, came out and told us they were out of white meat and offered several substitutions. He was super apologetic and when he returned with our revised order he was once again very apologetic. We told him it was fine and it was our fault for stopping so late (we try not to do that out of respect for the workers). He even said we can go online and complain about our experience. No way am I gonna complain over that! His great personality and attitude made my wife and I talk on the way home about how the Newport TN KFC has really really improved in the last year! Great job Noah and all those who have helped make this store great!
Tonight, 3-30-25, my wife and I visited our local KFC at 805 Cosby Hwy, Newport, TN to walk in and pick up our food to go. We’ve ate there many many times over the years and had noticed a gradual decline in the atmosphere, personnel and cleanliness of this store. Today was our first visit back in a while because of the above mentioned areas. We were shocked by the politeness and manners of the young man, Cody, who waited on us! He went above and beyond serving us! Updating us regularly and apologizing for the delay while our fries cooked. My wife and I discussed the complete change in cleanliness and how well the other employees looked and acted as they worked. My wife spoke to the manager on duty, Joe, and his professionalism seemed to be a reflection of the other improvements we witnessed.
Kudo’s to Joe, Cody and all the crew that worked tonight on the great job they did in serving us and on the overall improvements at the Newport KFC!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
I'm always satisfied with everything when leaving..
Atmosphere: 5
Food: 4
Service: 4
So happy we went yesterday! Food was fresh!
Atmosphere: 5
Food: 5
Service: 5
Food poisoning… ate here yesterday (Tuesday 7-16) 3-4p I’ve been throwing up and having diarrhea all night, place almost killed me… now I have to work all day exhausted and dehydrated… good luck, rolling the dice with this one.
Atmosphere: 2
Food: 1
Service: 2
Was sold old chicken that was inedible. Contacted no response. Contact corporate no response. My dog wouldn't even it eat.
Atmosphere: 1
Food: 1
Service: 4
I bought some chicken from kfc meal deal the chicken was uncooked and Mac-cheese was not good old and service not good either for the price of the meal I should’ve went somewhere else I would recommend eating at the kfc in Newport to the cooks can’t fix chicken unless you want it raw 🥹
Burnt oily chicken, dried out corn and biscuits that are dry and stale. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Rude employee.
Good management.
Atmosphere: 1
Food: 4
Service: 1
There was NO ONE here at lunchtime, and since we are from out of town, we thought that might be a bad sign. But no! We walked in and were greeted by the nicest young man. He took out order efficiently. He brought our food to the table and apologized because they were making my son fresh fries. He also brought those out to us. The bathroom was out of toilet paper, and the I told the manager, and he yelled at the man to do that too. I just thought he did a good job doing it all!
Atmosphere: 4
Food: 5
Service: 5
Very helpful employee's
Atmosphere: 4
Food: 4
Service: 5
Slowest, dirtiest restaurant I have seen in a long time! Health department needs to shut them down.
Give people what they order, . I ordered a 10 piece family dinner with a price of over $30, with 2 breast and the rest wings , when I got home , I had 2 breast and legs and thighs , we don’t eat legs and thighs , that was such a waste of money , I guess I’ll go Nextdoor to Zaxby’s , they always get my order right
Atmosphere: 3
Food: 1
Service: 1
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