Our milkshake and double scoop was delicious. Most importantly, we received PHENOMENAL service from Kyliegh and Daisy! We will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Jenna Ungar
The ice cream is always good, prices are okay.
j flux
Replace the staff. One of those girls (the one with the herpes bumps on her lips) coughing in peoples shakes....I just walked out and never went back.
Casey Haskins
Worst service ever experienced.
Atmosphere: 1
Food: 1
Service: 1
Carol Chernogorec
They were out of alot of stuff when we were there. Girls just sitting on counter pick stuff off their legs totally gross
Atmosphere: 2
Food: 2
Service: 2
Christian Strange
The staff was super friendly to me and my family even after getting yelled at by an old lady for no reason. Give these girls a raise!
Atmosphere: 5
Food: 5
Service: 5
Jackson McDonald
The ice cream was fine. That’s not the issue. I counted 27 expletives said by the male worker behind the counter who was talking rather loud. Please do not bring young children here.
Atmosphere: 1
Food: 4
Service: 1
Caleb Wilson
I’ve always liked Baskin Robbins, but the past two times I haven’t been able to get a milkshake. The first time, a couple weeks ago, they were out of milk. Today’s excuse was the machine was broken. Oh well.
Atmosphere: 2
Food: 3
Service: 1
Benjam
Went I was much younger, there were Baskin Robbins everywhere in Knoxville, TN. Now all these years later, they are scarce and difficult to find. That said, I was in Oak Ridge, TN last weekend, I found a Baskin Robbins there so I decided to stop by the Drive-thru and make an order. I looked on the menu but it did not see any mention of the Baskin Robbins famous World Class Chocolate Ice Cream. So I became disappointed until the voice came across the Speaker asking if I needed a minute or if I had any questions. I asked if they still carried the original World Class Chocolate Ice Cream? They said that they do. I became excited by the response and I order 1 scooped on a sugar cone. We drove to the Window and paid for our order, I could not wait for that taste once again, a taste that I remember from my Childhood. Then it the Ice Cream and Cone were handed to me. The moment I taste it, I remembered this Ice Cream from my childhood so vividly. It was tasty and yummy too, the Velvety Milk Chocolate & White Chocolate flavored Mousse Ice Creams mixed together. I will make it a point to go back to Oak Ridge and have more of this since it cannot be found in Knoxville, TN anymore.
Chelsea Kent
This place is never open don’t even waste your time making the drive there.
The employees had their music playing so loud it sounded like a night club. They literally couldn't hear each other talk yelling back and forth. Initially was ignored by first two employees until 3rd one came from the back yelling to turn down the music and finally helped us. Before I had even taken a few bites music was back up to uncomfortably loud level.
Sandy Walls
I took my granddaughter through the drive through and literally had to wait 20 minutes to even get waited on. If it wasn’t for her wanting it so bad I wouldn’t have waited. Worst service ever. I don’t see how they stay open with service like this
Maria Catron
Fantastic service and wonderful ice cream especially on a warm summer night! So glad Baskin-Robbins is back in OR!!
Ash
Worst customer service. I'm not sure how they maintain a franchise license with how they serve the public. My first encounters with this location were dismal at best, but I thought maybe I caught them on a bad day. No, they are rude and clearly have no leadership in management/owner(s). At the very least, someone should acknowledge the drive thru to tell them that they're busy. I waited over 10 minutes trying to talk to someone. Understaffed is one thing, but zero acknowledgment is a choice. The employees are rude inside, slow, incompetent, and the facility doesn't appear to be kept at ServSafe standards. Disappointing is the understatement of the century.
Second Wind
New owner is fantastic and making a huge difference!
Our milkshake and double scoop was delicious. Most importantly, we received PHENOMENAL service from Kyliegh and Daisy! We will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
The ice cream is always good, prices are okay.
Replace the staff. One of those girls (the one with the herpes bumps on her lips) coughing in peoples shakes....I just walked out and never went back.
Worst service ever experienced.
Atmosphere: 1
Food: 1
Service: 1
They were out of alot of stuff when we were there. Girls just sitting on counter pick stuff off their legs totally gross
Atmosphere: 2
Food: 2
Service: 2
The staff was super friendly to me and my family even after getting yelled at by an old lady for no reason. Give these girls a raise!
Atmosphere: 5
Food: 5
Service: 5
The ice cream was fine. That’s not the issue. I counted 27 expletives said by the male worker behind the counter who was talking rather loud. Please do not bring young children here.
Atmosphere: 1
Food: 4
Service: 1
I’ve always liked Baskin Robbins, but the past two times I haven’t been able to get a milkshake. The first time, a couple weeks ago, they were out of milk. Today’s excuse was the machine was broken. Oh well.
Atmosphere: 2
Food: 3
Service: 1
Went I was much younger, there were Baskin Robbins everywhere in Knoxville, TN. Now all these years later, they are scarce and difficult to find. That said, I was in Oak Ridge, TN last weekend, I found a Baskin Robbins there so I decided to stop by the Drive-thru and make an order. I looked on the menu but it did not see any mention of the Baskin Robbins famous World Class Chocolate Ice Cream. So I became disappointed until the voice came across the Speaker asking if I needed a minute or if I had any questions. I asked if they still carried the original World Class Chocolate Ice Cream? They said that they do. I became excited by the response and I order 1 scooped on a sugar cone. We drove to the Window and paid for our order, I could not wait for that taste once again, a taste that I remember from my Childhood. Then it the Ice Cream and Cone were handed to me. The moment I taste it, I remembered this Ice Cream from my childhood so vividly. It was tasty and yummy too, the Velvety Milk Chocolate & White Chocolate flavored Mousse Ice Creams mixed together. I will make it a point to go back to Oak Ridge and have more of this since it cannot be found in Knoxville, TN anymore.
This place is never open don’t even waste your time making the drive there.
Restaurantji Recommends
The employees had their music playing so loud it sounded like a night club. They literally couldn't hear each other talk yelling back and forth. Initially was ignored by first two employees until 3rd one came from the back yelling to turn down the music and finally helped us. Before I had even taken a few bites music was back up to uncomfortably loud level.
I took my granddaughter through the drive through and literally had to wait 20 minutes to even get waited on. If it wasn’t for her wanting it so bad I wouldn’t have waited. Worst service ever. I don’t see how they stay open with service like this
Fantastic service and wonderful ice cream especially on a warm summer night! So glad Baskin-Robbins is back in OR!!
Worst customer service. I'm not sure how they maintain a franchise license with how they serve the public. My first encounters with this location were dismal at best, but I thought maybe I caught them on a bad day. No, they are rude and clearly have no leadership in management/owner(s). At the very least, someone should acknowledge the drive thru to tell them that they're busy. I waited over 10 minutes trying to talk to someone. Understaffed is one thing, but zero acknowledgment is a choice. The employees are rude inside, slow, incompetent, and the facility doesn't appear to be kept at ServSafe standards. Disappointing is the understatement of the century.
New owner is fantastic and making a huge difference!
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