Krystal
1217 Oak Ridge Turnpike, Oak Ridge
(865) 483-3814
Recent Reviews
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Would be nice if they could get their “staffing issues” figured out, so I can eat inside at 7pm.
🤷🏼♂️
Service: 1
Everybody gets a craving for these burgers every now and then!
Food: 4
Service: 4
Recommended dishes: Chili Cheese Pup, Savings Sunday - Free Original Krystal with Combo
Love krystal this one nasty. Stinks. Kid got sick.
Wasn't fresh nor was serving size appropriate. They definitely shorted me on the chili and cheese for the fries
Atmosphere: 3
Food: 2
Service: 3
Had to wait close to 30 minutes in drive thru. Burgers were grisly and not even fresh. No apology or explanation.
Atmosphere: 1
Food: 2
Service: 1
Wrong hours posted. They are not 24 hrs
Management was very rude after she messed up my order I ordered 12 Krystals no pickles paid for my food look at the receipt I was charged for 12 cheese Krystals with pickles smh my kids are lactose and can't have cheese and she sd oh well you'll have to wait 20 min for us to remake them matter fact I'll refund u and u can get out of my drive thru . Very poor management,very poor customer service and she was very mouthy with me ???
Atmosphere: 1
Service: 1
Laura is very friendly and is great at customer service. She livens the place with a friendly manner and smile
Atmosphere: 5
Food: 5
Service: 5
The bread is always drenched in grease so you get a mouthful of soggy mushy bread with every bite. Stale waffle fries with toppings missing, and the building looks like it's not sanitary to touch.
Atmosphere: 1
Food: 1
Service: 1
Went to the drive-through waited 15 minutes, told us they were out of crystals
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We visited this location last Friday around 9pm, we had 1 car in front of us . We ordered our food and took 30 minutes to get 12 Krystal burgers,4 chicks , cheese Krystal meal with chili cheese waffle fries, 2 additional fries. Tasted like they were cooked at noon, very greasy! and room temperature. There was way too much grease on the buns, both waffle fries and the chili cheese fries went in the trash, 2 out of 4 chicks went in the trash and in my opinion in no way worth the 50.00+ Dollars spent! Possibly a lack of management or workers?
Atmosphere: 2
Food: 1
Service: 2
Great place for breakfast...
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: 3 Egg Breakfast Plate Combo
Food was downright horrible. Tables were all dirty, a small bug went across ours right before we left. My son had never tried Krystal's so I showed him why we never eat here. Tearing this building down and building something else seems like the proper solution.
Atmosphere: 1
Food: 1
Service: 2
Waited a while in line for my food only to get home and find out the mine and my daughters waffle fries were hard as a rock and all the 24 krystals were cold. I'm super pissed about the experience. I'm not going back.
Atmosphere: 1
Food: 1
Service: 1
I had amazing service here! The two employees scheduled were patient, thorough, and attentive. It was the best fast food experience I’ve had in years! Their positive attitude and determination to make my order as quickly and accurately as possible. Thank you, Whitney! If Krystal’s is ever stupid enough to let you go, I would hire you in a second!
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