Fridays & Saturdays nights, they are very busy and service is slower than normal. The food is ok/good. I normally get slushies sometimes and I sometimes feel cheaped on the addons.
Atmosphere: 2
Food: 4
Service: 3
Francisco Nieves
Do not order here at night. They will totally mess up your whole order and than wanna get an attitude with you about it. Definitely won’t be back to this location
Atmosphere: 1
Food: 1
Service: 1
Allen \u0026 Tasha
I am writing to formally complain about a recent experience at the Oak Ridge Sonic location. After placing a DoorDash order, our driver waited for over an hour without any response from the staff, despite pushing the service button. When I called the restaurant for an update, the employee who answered was incoherent and unprofessional; he mumbled a response and hung up on me. Subsequent calls went unanswered. We eventually canceled the order after a two-hour delay. The lack of professionalism and total breakdown in service at this location is unacceptable. Avoid this location.
Sarah Teets
It was the hottest food and the service was amazing I will definitely be back to this sonic !
Atmosphere: 5
Food: 5
Service: 5
Abi Johnson
I just thought I would get on here and say a little complaint. We sat in front of the window for almost 20 minutes waiting for our food. No one took our money or even acknowledged that we were there. The boy worker was awfully rude and had no manners. We will not be going back. They also served the car behind us and in stalls, before we even had the ability to pay.
Atmosphere: 1
Food: 1
Service: 1
Jessica V.K
My daughter loves the burgers here better then Mac Donald's and Burger King
Atmosphere: 4
Food: 5
Service: 5
Drew C
Manager was at the window taking orders. They still were able to get my order wrong. Completely missed entire things I very clearly asked for, and they repeated back to me. Plus the line is always ridiculous.
If the manager makes these mistakes, image what everyone else is doing. Guess I'll never get my large mozzarella sticks because I am never going back.
Atmosphere: 1
Food: 1
Service: 1
Kristy Smith
So grateful for the incredible, caring staff here! Treat you like family! 🩷
Atmosphere: 5
Food: 5
Service: 5
David Conde
Service is slow as molasses in January. Food is good tho
Torri Lee
This place is consistently understaffed(for 3 years at least), the people that work there are always trying hard and doing all they can.They are always struggling to keep up doing multiple jobs,I give them credit they don't give up. The owner doesnt care about their employees or customer service, please sell your rights to someone who gives damn, this area needs a good sonic and it would do well in the right hands.
I absolutely hate the Oak Ridge Sonic. Honestly I'm amazed that they stay in business with how poor their customer service is. You can sit up to an hour and a half and still not receive what you've ordered. Just today I ordered two meals and sat for over an hour and then when I push the call button again they apparently lost the order or something? And then they said that they would make it and bring it right out and I waited for another 30 minutes. Then I'm finally getting to enjoy my food only they forgot to add a cheese cup for my pretzel. So I pushed the button again telling them that I needed my cheese cup and I have been sitting for at least 15 minutes and finished the rest of my food just waiting on a prepackaged cup of cheese. Every single time I come to this location it's something stupid like this. The wait is always insane and the employees obviously can't get their crap together.
Atmosphere: 2
Food: 3
Service: 1
Bobby Bender
Ordered my food and sat there for 42 min on my lunch break waiting on a simple order i finally had to leave so i could get back t. So i called to speak with the manager who was less than professional.. this has been an issue with several ppl i know. The service has been rude for the past severl months and have been turned away becuse they didnt even have change for a 20 dollr bill before. I will not recomend this sonic to anyone.
Atmosphere: 1
Silverbolt24 taekwondokid24
They close at 12am not 1am. This needs to be fixed. I'm tired of trying to pick up food only to find out they close at 11 or 12am. Orders go through via Google hours.
SAMANTHA P
The night crew at this location is the absolute worst of ANY restaurant I have ever eaten. They simply don’t care and are argumentative about how your burger could possibly be cold when the app said it was ready 15 minutes ago and you are the second car in line. They could care less about serving hot quality food and they care even less about customer service. 5 bad orders in a row and counting.
Atmosphere: 1
Food: 1
Service: 1
michael Reano
Oak ridge Sonic is a constant disappointment, we keep trying to give them a chance, but 27 minutes to get 2 d sodas, 2 shakes, and 1 sandwich. Then waited 5 minutes for requested spoons that never came. Not the first time they have screwed up, we waited 45 minutes for one for 1 sandwich that was left of an order was supposed to be a double bacon cheeseburger, when brought out it was a bun and 2 patties that's it. It would have been cheaper and faster to go to a stuff down restaurant. They never refunded the price of the burger they never made even after calling. Do not trust this sonic.
Fridays & Saturdays nights, they are very busy and service is slower than normal. The food is ok/good. I normally get slushies sometimes and I sometimes feel cheaped on the addons.
Atmosphere: 2
Food: 4
Service: 3
Do not order here at night. They will totally mess up your whole order and than wanna get an attitude with you about it. Definitely won’t be back to this location
Atmosphere: 1
Food: 1
Service: 1
I am writing to formally complain about a recent experience at the Oak Ridge Sonic location. After placing a DoorDash order, our driver waited for over an hour without any response from the staff, despite pushing the service button. When I called the restaurant for an update, the employee who answered was incoherent and unprofessional; he mumbled a response and hung up on me. Subsequent calls went unanswered. We eventually canceled the order after a two-hour delay. The lack of professionalism and total breakdown in service at this location is unacceptable. Avoid this location.
It was the hottest food and the service was amazing I will definitely be back to this sonic !
Atmosphere: 5
Food: 5
Service: 5
I just thought I would get on here and say a little complaint. We sat in front of the window for almost 20 minutes waiting for our food. No one took our money or even acknowledged that we were there. The boy worker was awfully rude and had no manners. We will not be going back. They also served the car behind us and in stalls, before we even had the ability to pay.
Atmosphere: 1
Food: 1
Service: 1
My daughter loves the burgers here better then Mac Donald's and Burger King
Atmosphere: 4
Food: 5
Service: 5
Manager was at the window taking orders. They still were able to get my order wrong. Completely missed entire things I very clearly asked for, and they repeated back to me. Plus the line is always ridiculous.
If the manager makes these mistakes, image what everyone else is doing. Guess I'll never get my large mozzarella sticks because I am never going back.
Atmosphere: 1
Food: 1
Service: 1
So grateful for the incredible, caring staff here! Treat you like family! 🩷
Atmosphere: 5
Food: 5
Service: 5
Service is slow as molasses in January. Food is good tho
This place is consistently understaffed(for 3 years at least), the people that work there are always trying hard and doing all they can.They are always struggling to keep up doing multiple jobs,I give them credit they don't give up. The owner doesnt care about their employees or customer service, please sell your rights to someone who gives damn, this area needs a good sonic and it would do well in the right hands.
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
I absolutely hate the Oak Ridge Sonic. Honestly I'm amazed that they stay in business with how poor their customer service is. You can sit up to an hour and a half and still not receive what you've ordered. Just today I ordered two meals and sat for over an hour and then when I push the call button again they apparently lost the order or something? And then they said that they would make it and bring it right out and I waited for another 30 minutes. Then I'm finally getting to enjoy my food only they forgot to add a cheese cup for my pretzel. So I pushed the button again telling them that I needed my cheese cup and I have been sitting for at least 15 minutes and finished the rest of my food just waiting on a prepackaged cup of cheese. Every single time I come to this location it's something stupid like this. The wait is always insane and the employees obviously can't get their crap together.
Atmosphere: 2
Food: 3
Service: 1
Ordered my food and sat there for 42 min on my lunch break waiting on a simple order i finally had to leave so i could get back t. So i called to speak with the manager who was less than professional.. this has been an issue with several ppl i know. The service has been rude for the past severl months and have been turned away becuse they didnt even have change for a 20 dollr bill before. I will not recomend this sonic to anyone.
Atmosphere: 1
They close at 12am not 1am. This needs to be fixed. I'm tired of trying to pick up food only to find out they close at 11 or 12am. Orders go through via Google hours.
The night crew at this location is the absolute worst of ANY restaurant I have ever eaten. They simply don’t care and are argumentative about how your burger could possibly be cold when the app said it was ready 15 minutes ago and you are the second car in line. They could care less about serving hot quality food and they care even less about customer service. 5 bad orders in a row and counting.
Atmosphere: 1
Food: 1
Service: 1
Oak ridge Sonic is a constant disappointment, we keep trying to give them a chance, but 27 minutes to get 2 d sodas, 2 shakes, and 1 sandwich. Then waited 5 minutes for requested spoons that never came. Not the first time they have screwed up, we waited 45 minutes for one for 1 sandwich that was left of an order was supposed to be a double bacon cheeseburger, when brought out it was a bun and 2 patties that's it. It would have been cheaper and faster to go to a stuff down restaurant. They never refunded the price of the burger they never made even after calling. Do not trust this sonic.
Atmosphere: 1
Food: 1
Service: 1
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