Charles and the young lady was very nice and polite
Atmosphere: 5
Food: 5
Service: 5
Rushi Patel
Store hours said we are open till 10.30 pm on google.. When I was there 10.00 pm and they said we are closed
Holly Bushong
Baskin Robbins in Ooltewah, TN. Very Disappointing. Just walked out after paying just under 10.00 for a large milkshake. But the milk shake did not even come up to the top of the cup about 1 1/2 inches below the top. When I made mention of it to the young man who made it, he just kink of shrugged his shoulders. Tough luck for me!. I would not recommend Baskin Robbins in Ooltewah, at least not for Milk Shakes!
Atmosphere: 2
Food: 1
Service: 1
investor pm
Fire all staff working until close on 3/22/24. Closed 30 minutes before the time online and were snotty high school kids with an attitude.Also, 10 of their friends standing at the door making comments about everyone that walked in because they didn’t lock the doors.Will write to corporate to identify the workers.
Atmosphere: 1
Food: 1
Service: 1
Connie Roberts
The young lady working was very sweet however I am a tad annoyed that I had to wait for another employee to go to Publix to buy bananas so they could make 2 banana splits in my order. Also instead of waiting and giving me my to go order all at once I was given the brownie royal and then 15 minutes later one of the banana splits and finally 30 minutes after receiving the first of my to go order I was given the final banana split. Needless to say by the time I got back to my family's house witch is 8 minutes away most of the order had melted to a not so inviting mess.
Atmosphere: 4
Food: 3
Service: 5
Sungwoo Park
The worker was sick and had no gloves
Atmosphere: 1
Food: 1
Service: 1
B B
AVOID LOCATION — Visited here (Ooltewah, TN) on 10/15/23 and there seemed to be only one person working. He scooped the ice cream without gloves or a napkin. When he came to the window he had a bleeding blister on his mouth and a huge booger or snot hanging from his nose. Be careful eating here it’s not clean and they might be stealing your card information. To be honest this location needs to shut down it’s gross.
Walter
They are always out of everything I want. No cookies and crème, we don’t have this drink or that drink. I stopped going after the 2nd time this happened. I can buy a tub of ice cream for less than two items there.
Walter G
They are always out of everything I want. No cookies and crème, we don’t have this drink or that drink. I stopped going after the 2nd time this happened. I can buy a tub of ice cream for less than two items there.
Very unprofessional workers. Waited to order for at least 15 minutes while there was no one in front of me in the drive thru. When asking for things got giggles and laughs from the girl over the speaker. The pup cups I ordered didn’t have the lid on one of them and got all over my car and was not offered any napkins when I got my order. The only reason I gave 2 stars was because the ice cream was good. Probably should have looked at the reviews for this place before going.
Brandon Ringer
Cookies n cream is my favorite ice cream to get. Their mocha cappuccino blast is to die for.
Charles and the young lady was very nice and polite
Atmosphere: 5
Food: 5
Service: 5
Store hours said we are open till 10.30 pm on google.. When I was there 10.00 pm and they said we are closed
Baskin Robbins in Ooltewah, TN. Very Disappointing. Just walked out after paying just under 10.00 for a large milkshake. But the milk shake did not even come up to the top of the cup about 1 1/2 inches below the top. When I made mention of it to the young man who made it, he just kink of shrugged his shoulders. Tough luck for me!. I would not recommend Baskin Robbins in Ooltewah, at least not for Milk Shakes!
Atmosphere: 2
Food: 1
Service: 1
Fire all staff working until close on 3/22/24. Closed 30 minutes before the time online and were snotty high school kids with an attitude.Also, 10 of their friends standing at the door making comments about everyone that walked in because they didn’t lock the doors.Will write to corporate to identify the workers.
Atmosphere: 1
Food: 1
Service: 1
The young lady working was very sweet however I am a tad annoyed that I had to wait for another employee to go to Publix to buy bananas so they could make 2 banana splits in my order. Also instead of waiting and giving me my to go order all at once I was given the brownie royal and then 15 minutes later one of the banana splits and finally 30 minutes after receiving the first of my to go order I was given the final banana split. Needless to say by the time I got back to my family's house witch is 8 minutes away most of the order had melted to a not so inviting mess.
Atmosphere: 4
Food: 3
Service: 5
The worker was sick and had no gloves
Atmosphere: 1
Food: 1
Service: 1
AVOID LOCATION — Visited here (Ooltewah, TN) on 10/15/23 and there seemed to be only one person working. He scooped the ice cream without gloves or a napkin. When he came to the window he had a bleeding blister on his mouth and a huge booger or snot hanging from his nose. Be careful eating here it’s not clean and they might be stealing your card information. To be honest this location needs to shut down it’s gross.
They are always out of everything I want. No cookies and crème, we don’t have this drink or that drink. I stopped going after the 2nd time this happened. I can buy a tub of ice cream for less than two items there.
They are always out of everything I want. No cookies and crème, we don’t have this drink or that drink. I stopped going after the 2nd time this happened. I can buy a tub of ice cream for less than two items there.
Stopped stocking or keeping ice cream cakes
Restaurantji Recommends
As expected
Help was friendly and it was good.
New GM & now have ice cream cakes in stock!
Very unprofessional workers. Waited to order for at least 15 minutes while there was no one in front of me in the drive thru. When asking for things got giggles and laughs from the girl over the speaker. The pup cups I ordered didn’t have the lid on one of them and got all over my car and was not offered any napkins when I got my order. The only reason I gave 2 stars was because the ice cream was good. Probably should have looked at the reviews for this place before going.
Cookies n cream is my favorite ice cream to get. Their mocha cappuccino blast is to die for.
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