Constantly messing up on food orders either quality or missing items. Service is underwhelming, employees always sound like you're bothering them.
Atmosphere: 2
Food: 1
Service: 1
Kenzi N
Nothing like a terribly made, watered down coffee to start your day.
Deana Spatafore
The munchkins I just got for my daughter and her friends were absolutely horrible. They were hard and stale. Dunkin should do better . When I was young, they were made in the store they weren’t brought in frozen cardboard boxes.Local places sell much better and Kristy Kreme!! This will be our last time getting donuts here. I should have taken them back for as much as they cost. Don’t spend your money on donuts here ,you’ll be sorry
C. Michael Sturgeon, PhD
Felt semi-welcomed. Service was accurate and quick. My drink was awesome bust I donknow what it was.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Iced Latte
nicholas Richardson
The ooltewah dunkin donuts used to be so good but like every establishment management makes or breaks the place. There used to be a girl there that was a manager and the place was so well run. The quality of the products was always soo good the drive thru and customer service was what you would want as a regular we haven't seen her in a couple months along with good customer service and coffees /food. The place went to a 1star from 5 quicker than greased lightning. The last time (I mean that literally) we got coffee from there I threw half of it away. It was so sweet it was thick it was drinking straight syrup. The place sucks now. The staff is terrible and the place sucks... Unless they get the one manager back the place is dead. It sucksssss
Atmosphere: 1
Food: 1
Service: 1
PlayWithPaige __
I made an online pickup order. I arrived and my drinks and donut were ready, but I was waiting on a breakfast sandwich and hash browns. I watched the woman making the food scratch her head with her gloves on and then touch the food. She was also eating food as she was prepping. I told the front assistant I didn't want my food and left. I was not offered a refund or even an apology.
Atmosphere: 3
Food: 1
Service: 2
sandy bowman
This is the worst Dunkin location to visit. I’ve been twice in the month of September and the drive thru person got my order wrong. I went through the drive through months before to get a decaf coffee and it was filled with coffee grinds in the bottom and it was a cold cup of coffee. The manager did not care. The customer service is non existent. Terrible location!!!!
Atmosphere: 1
Food: 2
Service: 1
Jamie Tacti
Yummy coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Brooklynn Harris
worst dunkin in the tri state area
Atmosphere: 1
Food: 1
Service: 2
Frances Luker
Looks like someone enjoyed some of my large latte before they gave it to me. Staff was disinterested in providing customer service
Fast service, good selection of breakfast sandwiches, and of course, great donuts. The dining room has a nice, comfortable atmosphere. I go there often, sometimes just for coffee and to visit with a friend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Fritter, Egg and Cheese
John Roels
Hot coffee was cold and won't be back to this location ever again. Kid's outside playing instead of working
Atmosphere: 1
Food: 1
Service: 1
Ella Allison
Every time I go to that store my coffee is wrong
Food: 2
Service: 2
Chas Wagner
Can't understand or follow the simplest of instructions or request. Order the box of mixed no jellies, please. So of course, half the box is jellies. And of course, they're very quick to hand the scanner out the window to force you to tip at drive through before you get your food.
Food: 1
Service: 1
Raindrops Only
Coffee was great. The workers on both days were rude.
Constantly messing up on food orders either quality or missing items. Service is underwhelming, employees always sound like you're bothering them.
Atmosphere: 2
Food: 1
Service: 1
Nothing like a terribly made, watered down coffee to start your day.
The munchkins I just got for my daughter and her friends were absolutely horrible. They were hard and stale. Dunkin should do better . When I was young, they were made in the store they weren’t brought in frozen cardboard boxes.Local places sell much better and Kristy Kreme!! This will be our last time getting donuts here. I should have taken them back for as much as they cost. Don’t spend your money on donuts here ,you’ll be sorry
Felt semi-welcomed. Service was accurate and quick.
My drink was awesome bust I donknow what it was.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Iced Latte
The ooltewah dunkin donuts used to be so good but like every establishment management makes or breaks the place. There used to be a girl there that was a manager and the place was so well run. The quality of the products was always soo good the drive thru and customer service was what you would want as a regular we haven't seen her in a couple months along with good customer service and coffees /food. The place went to a 1star from 5 quicker than greased lightning. The last time (I mean that literally) we got coffee from there I threw half of it away. It was so sweet it was thick it was drinking straight syrup. The place sucks now. The staff is terrible and the place sucks... Unless they get the one manager back the place is dead. It sucksssss
Atmosphere: 1
Food: 1
Service: 1
I made an online pickup order. I arrived and my drinks and donut were ready, but I was waiting on a breakfast sandwich and hash browns. I watched the woman making the food scratch her head with her gloves on and then touch the food. She was also eating food as she was prepping. I told the front assistant I didn't want my food and left. I was not offered a refund or even an apology.
Atmosphere: 3
Food: 1
Service: 2
This is the worst Dunkin location to visit. I’ve been twice in the month of September and the drive thru person got my order wrong. I went through the drive through months before to get a decaf coffee and it was filled with coffee grinds in the bottom and it was a cold cup of coffee. The manager did not care. The customer service is non existent. Terrible location!!!!
Atmosphere: 1
Food: 2
Service: 1
Yummy coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
worst dunkin in the tri state area
Atmosphere: 1
Food: 1
Service: 2
Looks like someone enjoyed some of my large latte before they gave it to me. Staff was disinterested in providing customer service
Restaurantji Recommends
Fast service, good selection of breakfast sandwiches, and of course, great donuts. The dining room has a nice, comfortable atmosphere. I go there often, sometimes just for coffee and to visit with a friend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Fritter, Egg and Cheese
Hot coffee was cold and won't be back to this location ever again. Kid's outside playing instead of working
Atmosphere: 1
Food: 1
Service: 1
Every time I go to that store my coffee is wrong
Food: 2
Service: 2
Can't understand or follow the simplest of instructions or request. Order the box of mixed no jellies, please. So of course, half the box is jellies. And of course, they're very quick to hand the scanner out the window to force you to tip at drive through before you get your food.
Food: 1
Service: 1
Coffee was great. The workers on both days were rude.
Atmosphere: 5
Food: 5
Service: 1
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