Rafael's Pizzeria

So why is it $19 for a SMALL pizza? My husband had to tell female on the phone 3 times that we wanted our pizza well done. I picked it up, it wasn’t well done and parts of the crust/dough were cold. Ringgold location is cheaper, friendlier and efficient

Atmosphere: 3

Food: 3

Service: 3

Great food, friendly people

Atmosphere: 5

Food: 5

Service: 5

Great little place with fabulous pizza!!!

Atmosphere: 5

Food: 5

Service: 5

I tried to contact management but there is no one to talk too. I was told that the owners don't care about this place and they never see them. They said the owners are too busy with the other stores and just let the kids do whatever.

Atmosphere: 1

Food: 3

Service: 1

Rafael’s used to be the best pizza in town. In recent years its consistency and quality has rapidly declined. One day it will meet its inevitable fate of being shutdown by the health department.

Atmosphere: 1

Food: 1

Its ok. Not my favourite place we have visited since we have been here.

If you're just stopping off for a quick pizza then I guess this is ok.

Atmosphere: 3

Food: 3

Service: 4

I’m not sure how this place can call itself an Italian restaurant when it serves a hot dog bun as garlic bread and pre made crusts for their pizzas. We will not be returning to try this place again especially when there is a real Italian restaurant opening nearby.

Atmosphere: 1

Food: 1

Service: 1

Absolute worst food ever. I would not suggest this place to anyone.

Atmosphere: 1

Food: 1

Service: 1

O My lord No No NO Never coming back the teenagers were watching TikTok instead of making our food took them 2 hours to make 1 pizza they got the pizza wrong then they said it would be another hour 🙄 after waiting for 3 hours in total got the pizza, we get home then they call us saying that they gave us someone else’s order, drove back the. Got our pizza after waiting another 30 minutes, the food was disgusting & sad NEVER COMING BACK. I DO NOT RECOMMEND

Atmosphere: 1

Food: 1

Service: 1

Great place for a quick good food.

Atmosphere: 5

Food: 4

Service: 5

We haven’t eaten here in a while and we used to eat it at least once every 2/3 months, so we ordered pick up. 2 chicken finger dinners (used to be 4 fingers, fries, bread, and a small salad) and 2 chicken Parm dinners (spaghetti with 4 chicken strips and that big thing of garlic bread), we added and paid for 2 cups of feta cheese, mushrooms and onions on one of the chicken parm’s, and 2 extra cups of ranch. They said it will be an extra charge for these items up front and I’m like cool, no worries, already knew that so not a problem at all. Husband goes picks up food, comes home, $62, like whoa, crap, ok, but like Rafael’s is Rafael’s and they’ve always been a great place to eat, good portions worth your money, etc… But then I open the food… the garlic bread is a hotdog bun. I’m not lying. Regular dinner fork beside it for reference… the chicken tenders are the size of 2 burgerking chicken fries put together, and now, all their dinners only come with 3, my husbands mushrooms and onions were no where to be seen, and my sons fries were so burnt I just tossed them and split mine with him. I called and asked for a manager, of course there isn’t one, so guy says let me get you with someone who’s been here a lot longer than me. Cool, thanks. Lady picked up the phone and asked how can she help, so I said yes ma’am, my husband just picked up an order for us, it was $62, and we had… and she interrupted and said yep yep, what was the name of the order? I said oh, sorry, it was (husbands name), she says, yep, right here, you ordered (proceeds to list off everything we ordered so I know they had it right lol) and then immediately went into the price of each item (including the items we DID pay extra for because she was looking at it) and then says, so that’s why it was $62 (I guess she thought I was questioning the price, and absolutely was not. Everything’s more expensive now, nothing new). I said well, thank you for confirming my order was taken correctly and that we were fully charged for everything, but, no my issue is - and proceeded to explain the small amounts, burnt fries, missing stuff we did pay for…. And I was met with, mmhmm well, the chicken tenders only come with 3 now, not 4, same for the chicken parm. All dinner with chicken tenders now have 3 not 4. Me - cool, but this small?? (Like seriously the 8ct chicken fries from BK were more than the 3 we had and the garlic bread was legit a hot dog bun.) She said we just work here and don’t get to determine that. Me - ok, cool so what about the missing items we did pay for and yadayada - she said, well, you can bring the food back and we can issue a whole refund or you can come back with your card and get a partial for just the missing items or we can keep your name for a DISCOUNT on a future order but there’s nothing I can change about the price or sizes so…. Me - nah, keep it. If y’all are struggling this bad, keep it, it ain’t worth my effort or time to drive back out there for a refund for missing items only, we just won’t be coming back…

Food: 1

Service: 1

The guy that waited on me brought it to my table as it was to go spaghetti and meatballs delicious

Atmosphere: 5

Food: 5

Service: 5

Good food. Got 100 on their health scorecard. Went in about 130 and only 1 other person in restaurant

Atmosphere: 3

Food: 4

Service: 4

Great food!

Atmosphere: 5

Food: 5

Service: 5

The handmade dough and locally sourced toppings were the highlights of my experience here. I can happily say that their pizza is much more authentic than the rest.