Country Roads Axe Co. featuring West by God CoalFired Pizza

The boneless BBQ wings were delicious.
The pizza we got was one of the best pizzas I've had. Highly recomend.
However the ball dropped with service.
Our original waitress never came back to our table after she took our order.
Waited over 15 minutes before I decided to get up and ask the young man at the counter for a refill. Not one time were we asked if we needed anything, how anything was. A different waitress brought our bill finally after waiting a bit. Finally our original waitress came and said can I take your stuff. That was all. Not how was everything. Or even a thank you or an apology for not even checking on us. Had a hard time leaving a tip, was not genuinely how we are. You provide good service, we tip well. Sad, because the food is very good!

Atmosphere: 4

Food: 5

Service: 1

Recommended dishes: Boneless Wings

This is our Go to place when we go back to TN! Love their pizza, a Must if your in town! Fellow West Virginian 💙💛💚🍕

One of the worst pizzas ever! Burnt on the bottom, even after my husband specifically requested that it not be cooked well done. And overpriced to boot. Never again!

Food: 1

Cool place. People working are great. Pizza is great. A little pricey, but that's probably to be expected in Pigeon Forge.

Atmosphere: 4

Food: 5

Service: 5

My husband and I enjoyed axe throwing here. It is a little pricey $30/person/hour but it was fun. Good cocktails and craft beer wall, I had the “mothman” and “Peaches and Cream”. There are appetizers priced for axe throwers but we had already eaten elsewhere. The pizzas looked 🔥 that we saw coming out. The staff was friendly and helpful.

Atmosphere: 5

Service: 5

Pizza arrived cold, tasted horrible, didn't have ranch we requested. Not worth your time!!!!

Atmosphere: 1

Food: 1

Service: 1

You want to charge someone $40+ dollars for a pizza you claim to be the "best" and you can't even deliver the damn pizza? What kind of joke is that? Put your $$$$ where your mouth is hot shot. There's no pizza including yours on this planet unless you've lost your god forsaken mind worth that. You should deliver that with bells on. Good luck.

Atmosphere: 1

Food: 1

Service: 1

Disappointed after we had reservations for thanksgiving but they didn't tell us, they were canceled. So we drove 30 minutes out for it to be closed.

Atmosphere: 1

Food: 1

Service: 1

As mentioned in several previous reviews, the hostess is rude, inattentive, and thoroughly engaged in her phone. On top of this, she was using a plastic flosser on her teeth when we walked in the door. The management needs to remove her from any type of interaction with customers. The food was actually good! The axe throwinf was great! The atmosphere and vibe that she brings totally brings this place down-corrective action needs to be taken to elevate the first interaction to a positive one.

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Pretzel and Beer Cheese

This is a great place. It’s my first time being there and throwing the axe.

We had lots of fun and the food was delicious. 😁

We had lots of fun and the food was delicious. 😁

This place has a lot of potential but when we were there we had to wait 20 minutes for our prepaid (online reservation) axe throwing session to begin because the (seemingly) one guy working had to wait tables. Finally some other guy helps by rushing us through the instructions and says have fun and walks away... Projector was underpowered and hard to see with just a bit of daylight coming through the front windows of the place. No gluten free food options either, but have a feeling our hour long axe throwing session would have ended before food arrived anyway. I feel like this place could be great but fell way short during our visit.

Atmosphere: 4

Service: 3

We called to see if we'd need to reserve for a Saturday afternoon around 3pm, girl on the phone said no need. So we went. We could hardly hear the girl behind the counter when we arrived, but she gave us instructions to fill out the waiver online using the QR Code. We did this after we were shown to our table for food and the axe throwing. She said someone would be with us to take our order and guide us through the axe throwing. After 15 minutes of waiting, we left. There were two girls cleaning tables and serving people but no one even approached us to say they'd be with us shortly. Nothing! Shame as we're on vacation and we looked forward to this as it got great reviews. 3 stars for the venue, zero for service, didn't have a chance to try food or drink.

Atmosphere: 2

Food: 1

Service: 1

Best pizza I’ve eaten and staff extremely friendly…10/10🩷