Cream and Sugar Sweet Shoppe
2655 Teaster Ln #260, Pigeon Forge
Recent Reviews
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Is a all around great place highly recommended
Atmosphere: 5
Food: 5
Service: 5
Paid $2.99 a piece for macaroons and they were hard as a rock and inedible. Very disappointed
Food: 1
We were told we couldn’t get what we wanted because the line was too long and the associate was by herself.
Service: 1
The best ice cream store 😍
Atmosphere: 5
Food: 5
Service: 5
I've been wanting to try rolled ice cream for years, and this is one of the few places I know that offers it... However, I've been twice (once on vacation this year and once last year) and both times, I was told they were out of rolled ice cream. Why even have it on the menu if you won't make it? I won't be back to try again.
The website showed they closed at 10, we got there at 9:45 and the employees were sitting outside- they said that they closed early for rain.
Don’t waste your time going.
Atmosphere: 1
Food: 1
Service: 1
Terrible. Walked in the rain at 9:45 to be told they closed early because it was raining. Never offered to serve anything.
Service: 1
We had high hopes for this after dinner treat but were disappointed with our overall experience. First off, the line (even though not very long) took forever to get through. There were two workers, but we stood there for well over 25 minutes with only a handful of people in front of us. When it was our turn, you could tell the workers were tired and done. Not very welcoming. We got a special sundae -- brownie. While it looks pretty impressive, it was very bland and not worth the money. It's mostly whipped cream... We didn't even finish it due to lack of quality. Tables were all dirty and disheveled. Will not be returning and would suggest you find a local, hole in the wall ice cream shop rather than this one!
Atmosphere: 2
Food: 3
Service: 1
Don't go if you have a nut allergy. They use the same scoops for all the tubs and don't have any allergy protocols to serve people with allergies. No biggie just fyi.
Dietary restrictions: Non existent.
Atmosphere: 3
Service: 1
Got an ice cream and water and I picked up a water that was warm and the lady that was working made sure to switch my water to a cold water. Ice cream was very delicious!! Wish I could give more than 5 stars. This was a great place.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ice cream was delicious but outside Sitting was Awfully dirty, tables and chairs was nasty , the store outside CEMENT Spoil your appetite this store sitting area was the only one dirty the other stores CEMENT was clean.
Atmosphere: 1
Food: 5
Service: 4
Very rude!!!
Atmosphere: 1
Food: 1
Service: 1
Went here three times this week while on vacation. Delicious ice creams, sundaes and milkshakes. Quick service.
Parking: Big plaza with plenty of parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split
HORRIBLE service, girl was very rude, moving slower than molasses and it literally took 30+ minutes to make 2 rolled iced creams. We ordered 3 and after the second one, she just said “is that all?” Yup. I guess so! The rolled ice cream was literally just cream and a diced peaches cup (like what would go in a toddlers lunch). It was ridiculous. And the floor was so filthy and sticky I had to clean the bottom of my shoes off after we left. Will NEVER be back.
Atmosphere: 1
Food: 1
Service: 1
HORRIBLE service, girl was very rude, moving slower than molasses and it literally took 30+ minutes to make 2 rolled iced creams. We ordered 3 and after the second one, she just said “is that all?” I guess so! The rolled ice cream was literally just cream and a diced peaches cup (like what would go in a toddlers lunch). And the floor was so filthy and sticky I had to clean the bottom of my shoes off after we left. Will NEVER be back.
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