Geno's Pizza
2631 Parkway #3, Pigeon Forge
(865) 428-2496
Recent Reviews
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We are from out of town staying at the Fairfield inn in Teaster Lane. The pizza was delicious. The service was outstanding.
Food: 5
Service: 5
Recommended dishes: Extreme Pepperoni Pizza, Geno's Pizza
The pizza is absolutely amazing and the owner is nice. We ate half the pizza before I got a picture of it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Geno's Special Pizza, Garlic Knots
Nothing like good pizza and he had it . Just saying .
Atmosphere: 5
Food: 5
Service: 5
Very rude on phone brought wrong order took another 20mins to bring right one back refused to discount or say sorry then ask not to touch the pizza after opening it so then could deliver it to right hotel will never order from them again and will be contacting health department on the way they do business.
Atmosphere: 1
Food: 1
Service: 1
I was very disappointed with the size of the medium pie. It was almost the size of a personal pan pizza. I was definitely confused as why it cost more on the site when I got to the checkout. The worst part was when I got there the prices were even cheaper than online. I was disappointed with the quality of the pizza and this was not home made but bought prepared...
Do better guys, this area deserves that and the tourist do too...
Atmosphere: 3
Food: 1
Service: 4
We visited here on 10/10/24 and the taste and quality of the food went down hill. The employees were speaking in a broken English you couldn't understand them.
Atmosphere: 1
Food: 1
Service: 1
Great pizza and reasonable price for the area
Decent pizza, BUT… prepare for a long wait. They are tertiary estimating how long it will take. I specifically ask them twice how long it would take and if that was really a good estimate. They said 20 minutes and then they said maybe 25. I was there to pick it up at 30 minutes and still had to wait an additional 30 minutes. If you can wait for the pizza, and don’t mind bad estimates, this is your place. :-P
Food: 4
Service: 1
We had food delivered to us, and it was our first time ordering. It was EXCELLENT!!!! It was fresh, hot and we couldn't eat it all, there was so much. Just the right amount of sauce, toppings were delish. Thank you so much!
Food: 5
Service: 5
Recommended dishes: Geno's Pizza
I recently ordered from Geno’s Pizza, and unfortunately, my experience was not what I had hoped for. While the pizza was decent, it wasn't anything special that would make me want to order again. The biggest issue was the delivery time—it took over 2 hours to arrive! When it finally got here, it wasn’t very hot, which was disappointing. They advertised a delivery time of 20-50 minutes, but that definitely wasn’t the case. I wish I could say I had a better experience.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Geno's Pizza
Restaurantji Recommends
We pd 38.00 for 12" pizza to be delivered right down the street. When it got to the hotel it was over 1 hour late and cold. The pizza was horrible, I've had better frozen pizza!
Food: 1
Service: 1
Spent the weekend in PF. Little one was hangry, so we stopped to get a pizza and cheese bread for the road. The gentleman working was great. The pizza and sticks were made fresh and were delicious. Definitely gonna hit them up again next time we're in town.
Atmosphere: 5
Food: 5
Service: 5
I wish I would even be able to say this "pizza place" was mediocre, but no. Garage from start to finish (STAFF, FOOD, SERVICE) I'm also on vacation with my family. So me taking time to make this post because it was indeed that DISAPPOINTING, says something!
I made an online order around 11 pm and decided to go in a pick in up in person. Thinking the final price given seemed alittle high, so wanted to find out for myself.
I walked up to the door at approx 1130pm (5hwy closes at 12midnight that night and the door was locked. So I stood there for a minute or so thinking i came to the wrong place....finally seeing an employee (renee) and she let me in. She said it was just about to come out and ran to the back to grab the "special cheese bread" and what was supposed to be a gluten free pizza with steak, onions, extra cheese and bbq sauce for the base.
The told me the total for just those 2 things was 34 dollars and change, which I took a minute and did the math. Then asked Renee why is it was so (high/expensive)
She said "ohh that's an issue we have told the owner/manager numerous times. *The online menu shows that you gey up to 3 toppings on the gluten free crust and says NOTHING about an upcharge on this type of pizza anywhere on the menu.*
Renee then continued and said, well each additional topping beyond the cheese is $2 per topping, to which I was taken back and ask, so the gluten free pizza is $20, to which she answered yes...(see pics below) what she proceeded to show me was an undercooked pizza pie with undercooked onions and just looked like a very sad pizza pie in general. I then said that's false advertising and a poor representation of their brand. Then asking who the manager/owner was to which she replied his names John. I then said could he please call me the next day and talk about this issue and said I would prefer to talk to a manager then putting a negative review on line.
To which Renee responded, well John really "won't care about a negative review, he doesn't really pay attention to that kind of stuff and it doesn't bother him" I was taken back and was like "really, he doesn't care about customers....ok". She then proceeded to say, well thats the price, do you want me to take off the pizza, to which I responded, yes. "That's a poor excuse for a 20 dollar gluten free pizza."
She then took down my number, I payed for the cheesy bread and went on my way. After returning to our hotel room, the cheesy bread was just medial, at best. It tasted cheep, crust premade and cheese slighty fake and nothing special. Pretty sure I could have gotten something that tasted better from the frozen section at the dollar store.
Did I ever hear from "John" the next day, NOPE. But according to Renee, John doesn't care about negative reviews ANYWAY and doesn't bother him if people complain.
Thank goodness I didn't pay for delivery for the garbage cheesy bread and the rude service to boot. BEWARE of the upchanging from what the menu says and the complete lack of understanding or really don't even care attitude from John's staff, I see no reason why this place even exists. Shame on Geno's and John for not caring enough about their business or their product. Make sure your employees even care just alittle and maybe they might be able to handle customers issues in a tactful manner. It's sad you have your adds on hotel key cards luring in unsuspecting travelers (victims) looking for a even a decent pizza and an East meal, but receiving anything but that and rude staff to boot. The money will come my friend...CARE ABOUT YOUR BRAND, YOUR PRODUCT AND YOUR CUSTOMERS and maybe you might see more business. Coming from another business owner that serves pizza as part of my menu....DO BETTER! GOOGLE REVIEWERS BEWARE!
Atmosphere: 1
Food: 1
Service: 1
The pizza had crispy but soft crust. The pizza was full of flavor and cheese that was stretching for miles. The toppings were fresh with that perfect bite each time. They even brought us plates, napkins, and plastic ware.
Food: 5
Service: 5
Really good pizza and great crust. We couldn't put it down! LoL!!!
Atmosphere: 5
Food: 5
Service: 5
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