Carry out only was a downer. Pizza was ok with the name would of thought it would been better
Atmosphere: 3
Food: 3
Service: 5
Jessa
This has to be the worst tasting food from a pizza place that we have ever had in our lives up to this point. Usually even bad pizza can taste okay and edible. This was not to us.The pizza tasted weird and I kept tasting like water in it which was so weird. We thought at least we have the cheese sticks and parmesan sticks to try. Unfortunately not. The cheese sticks were the most bland I've ever tasted in my life. Even Little Ceasars or the gas station has better. The parmesan sticks were supposed to come with a sauce which we did not recieved. It looked like they had brushed some seasoning on the sticks but we could not detect it! This is so strange. Even some salt on them would have been nice. My husband says they taste like a biscuit. I do not know how it is possible to have zero flavour. At times my husband makes me frozen breadsticks and brushes some butter and seasoning on them and it is pretty good so I don't know how these were like this.This was our first experience with Genos and definitely would never order here again. Big money price considering the quality. We literally had to order new food from somewhere else as we could not suffer through eating the food we recieved from Genos. I am not exaggerating when I say that gas station pizzas are significantly better than here.Also our food was cold and the cheese sticks tasted old as well as flavourless. It tasted as if it were made in the morning or something and had been sitting out. It was very sad and disappointing. I truly don't understand how this place is still in business.Do yourself a favour and check out any other place. It is unfortunate. We were so excited to try this pizza that we had never had and I've never had food let me down quite this badly.
Food: 1
Jeff Doak
The pizza was top notch. One of the best anywhere! Price matches quality, but still great pizza.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Onions Green Peppers Black Olives, Steak & Cheese Pizza
James Fields
Walked in and placed order, returned 40 minutes to pick up. Multiple patrons sitting all complaining about messed up orders. Picked ours up and took tonour cabin 25 minutes away. Upon opening the box discovered that our order was completely wrong also. Called to complain. We explained with the time of night, we weren't up to the drive back to town. They offered to make is a new one free the next day. That being said, our pizza looked and very much tasted like a frozen pizza and the garlic knots were not good either. Pictures posted did not in anyway represent the product we received. We opted to not even receive the free pizza because free wouldn't even be worth it.. could not rate the atmosphere because it is take out only
Atmosphere: 1
Food: 1
Service: 1
Charity Perkins
Very expensive for ordinary tasting cheese bread. The bbq pizza is what would make me go back.
Atmosphere: 4
Food: 4
Service: 5
Tina Trentham
I was in the mood for pizza and thought I would give Genos a try, and I am glad I did. The pizza was delicious, I would definitely recommend you try them out if you are up in Pigeon Forge.
I am surprised the reviews are this low. Pizza is not bad at all and service was great.
Atmosphere: 5
Food: 5
Service: 5
Jason King
Ordered a pizza and cheese sticks over an hour and a half ago and still had not delivered to where I had to call back and they thought I was picking up after I specifically told them that it was delivery not very
Atmosphere: 1
Food: 1
Service: 1
W B
Horrible place people, they do not sanitize the dirty dishes or do they wash there hands before making the pizzas/food. Very disgusting. The owner John, didnt care when I informed him about it.
Atmosphere: 1
Food: 1
Service: 1
Jay Adams
Been getting Genos Pizza for years at this location. Tried to get the $18.75 large 3 topping pizza on our last trip. Only to be told we couldn’t get extra pepperoni as one of the toppings. Added sausage instead. Then was charged extra for pepperoni anyway. Told them to take it off only to then be double charged for the toppings. Cancelled order. Won’t be back
While visiting the area with my family we tried ordering from here not once but TWICE. Both times right as it was about time for the pizza to arrive I received a text that the order had been cancelled bc it could not be completed. Waste of my time ?
Amy Pearson
They corrected a mistake that an affiliated company made. Very professional and friendly. They went above and beyond! And the food was delicious ?. Thank you all so much!!
Atmosphere: 5
Food: 5
Service: 5
Dee Charles
I enjoyed some of the food !!! But some needs work on like the Wings was not done they was Red and had lil BBQ sauce on them i guess i will take them back to Va. And cook them longer. they need more times to baked and the 12" pizza was well-done it was bake to long it needs less time bake and the chef's salad was good cheese bread and ice cream was good. Katie was Frindy she called me to make sure that I won't Garlic on my bread and I did put it in wrong on line I am glad she call me....so thank you Katie that why I give her a 5.00 tip on my bill ☺️ it was not much but I hope she get it
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: Extreme Pepperoni Pizza, Jumbo Wings, Dr Pepper, Chef Salad, Cheese Sticks
Amanda Parady
We were visiting on vacation and gave Genos a try. It was delicious pizza. We ordered a medium pepperoni. Price was good, customer service was great. They offered us napkins and plates. Loved the record decor inside. I don't remember seeing tables to sit down at like some prior reviews I looked at, but some photos I don't think is the Genos we visited( unsure if possibly moved). Would recommend.
Atmosphere: 4
Food: 5
Service: 5
Jeffrey B.
Not worth the price. I was told it was a good pizza but it was just a normal Pizza. Not enough toppings for a $30 Pizza.
Carry out only was a downer. Pizza was ok with the name would of thought it would been better
Atmosphere: 3
Food: 3
Service: 5
This has to be the worst tasting food from a pizza place that we have ever had in our lives up to this point. Usually even bad pizza can taste okay and edible. This was not to us.The pizza tasted weird and I kept tasting like water in it which was so weird. We thought at least we have the cheese sticks and parmesan sticks to try. Unfortunately not. The cheese sticks were the most bland I've ever tasted in my life. Even Little Ceasars or the gas station has better. The parmesan sticks were supposed to come with a sauce which we did not recieved. It looked like they had brushed some seasoning on the sticks but we could not detect it! This is so strange. Even some salt on them would have been nice. My husband says they taste like a biscuit. I do not know how it is possible to have zero flavour. At times my husband makes me frozen breadsticks and brushes some butter and seasoning on them and it is pretty good so I don't know how these were like this.This was our first experience with Genos and definitely would never order here again. Big money price considering the quality. We literally had to order new food from somewhere else as we could not suffer through eating the food we recieved from Genos. I am not exaggerating when I say that gas station pizzas are significantly better than here.Also our food was cold and the cheese sticks tasted old as well as flavourless. It tasted as if it were made in the morning or something and had been sitting out. It was very sad and disappointing. I truly don't understand how this place is still in business.Do yourself a favour and check out any other place. It is unfortunate. We were so excited to try this pizza that we had never had and I've never had food let me down quite this badly.
Food: 1
The pizza was top notch. One of the best anywhere! Price matches quality, but still great pizza.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Onions Green Peppers Black Olives, Steak & Cheese Pizza
Walked in and placed order, returned 40 minutes to pick up. Multiple patrons sitting all complaining about messed up orders. Picked ours up and took tonour cabin 25 minutes away. Upon opening the box discovered that our order was completely wrong also. Called to complain. We explained with the time of night, we weren't up to the drive back to town. They offered to make is a new one free the next day. That being said, our pizza looked and very much tasted like a frozen pizza and the garlic knots were not good either. Pictures posted did not in anyway represent the product we received. We opted to not even receive the free pizza because free wouldn't even be worth it.. could not rate the atmosphere because it is take out only
Atmosphere: 1
Food: 1
Service: 1
Very expensive for ordinary tasting cheese bread. The bbq pizza is what would make me go back.
Atmosphere: 4
Food: 4
Service: 5
I was in the mood for pizza and thought I would give Genos a try, and I am glad I did. The pizza was delicious, I would definitely recommend you try them out if you are up in Pigeon Forge.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Beef Sausage Mushrooms
I am surprised the reviews are this low. Pizza is not bad at all and service was great.
Atmosphere: 5
Food: 5
Service: 5
Ordered a pizza and cheese sticks over an hour and a half ago and still had not delivered to where I had to call back and they thought I was picking up after I specifically told them that it was delivery not very
Atmosphere: 1
Food: 1
Service: 1
Horrible place people, they do not sanitize the dirty dishes or do they wash there hands before making the pizzas/food. Very disgusting. The owner John, didnt care when I informed him about it.
Atmosphere: 1
Food: 1
Service: 1
Been getting Genos Pizza for years at this location. Tried to get the $18.75 large 3 topping pizza on our last trip. Only to be told we couldn’t get extra pepperoni as one of the toppings. Added sausage instead. Then was charged extra for pepperoni anyway. Told them to take it off only to then be double charged for the toppings. Cancelled order. Won’t be back
Service: 1
Restaurantji Recommends
While visiting the area with my family we tried ordering from here not once but TWICE. Both times right as it was about time for the pizza to arrive I received a text that the order had been cancelled bc it could not be completed. Waste of my time ?
They corrected a mistake that an affiliated company made. Very professional and friendly. They went above and beyond! And the food was delicious ?. Thank you all so much!!
Atmosphere: 5
Food: 5
Service: 5
I enjoyed some of the food !!! But some needs work on like the Wings was not done they was Red and had lil BBQ sauce on them i guess i will take them back to Va. And cook them longer. they need more times to baked and the 12" pizza was well-done it was bake to long it needs less time bake and the chef's salad was good cheese bread and ice cream was good. Katie was Frindy she called me to make sure that I won't Garlic on my bread and I did put it in wrong on line I am glad she call me....so thank you Katie that why I give her a 5.00 tip on my bill ☺️ it was not much but I hope she get it
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: Extreme Pepperoni Pizza, Jumbo Wings, Dr Pepper, Chef Salad, Cheese Sticks
We were visiting on vacation and gave Genos a try. It was delicious pizza. We ordered a medium pepperoni. Price was good, customer service was great. They offered us napkins and plates. Loved the record decor inside. I don't remember seeing tables to sit down at like some prior reviews I looked at, but some photos I don't think is the Genos we visited( unsure if possibly moved). Would recommend.
Atmosphere: 4
Food: 5
Service: 5
Not worth the price. I was told it was a good pizza but it was just a normal Pizza. Not enough toppings for a $30 Pizza.