We ordered custom cupcakes and called the day before to confirm they were done and were paid for, we were told the following day at 1 they would be ready, when we got there we were informed there was no custom order and had to wait on her to call around to find out what was going on. Once she found out she told us that the owner wasn’t in and was dropping her kids off and would be back in a hour to BEGIN the order. ($160 order that was 2 weeks before the due date completely set up) we informed them that would be to long and we didn’t have the time to wait as we had this planned out weeks in advance, the response we got was to purchase some of the cupcakes they already had in store for a total of $150 instead. It seems like they would have done good work but we couldn’t give a solid opinion on that as we did not receive the goods or services we were promised and doubled checked for. Very unorganized.
Atmosphere: 1
Food: 1
Service: 1
Linda McClellan
On January 24, we ordered cupcakes for a surprise birthday party for my teenage daughter's Friend. On February 5, we called to confirm . And they confirmed the order saying to pay them by Monday, February 9. We called several times on February 9 and no one ever answered the phone during business hours on February 10 we called and We paid for the order. When we arrived on February 11, there were no cupcakes!! The lady there said that she seen where we had paid for the cupcakes, but she did not see an order sheet so they didn't bother to make them. They did offer a refund but no concern for the fact that we now have a birthday party that is just two hours away and we have no cupcakes. I definitely would not recommend them. They did not follow Through! If you see a receipt for an order, you would think you would at least call and try to confirm , So as not to cause this type of dilemma for somebody who's been planning this birthday party for Weeks!
Service: 1
AJ C
Not good. Sorry. They are beautiful, not tasteful.
Atmosphere: 5
Food: 2
Service: 5
ANGELA A
The cupcakes are amazing!! I highly recommend any of their signature flavors. The customer service is absolutely amazing as well!! Thank you!!
Amazing cupcakes! We tried five different flavors and loved them all. And the person that served us was very nice.
Atmosphere: 5
Food: 5
Service: 5
Di D.
So we ordered a wedding cake that cost more then $500, When we got it the cake was sinking and all cracked from the back, Bethany stayed “I took pics of the cake before it leaving the store the cake was fine” Bethany sent me the pic and of course it was of only the front of the cake not the back, GiGis wants go “cover themselves” with only one side of the cake. I sent her a video and pics of how bad it looks. Again she stated the cake was fine as the pic shows. Why didn’t she take pics all round the cake to show how bad it looked. Also the 1st layer was dry cake looked like it was made the day before.
Same your time and money and go else where. I didn’t ask for all my money back just 1/2 since it was a half job and was told no. Bethany stated don’t let a mistake tuning my special day. Like really it’s already ruined paying $500+ with the cake all cracked and sunk in.
Food: 1
Service: 1
Kira B
Friendly service great variety. coupon honored. Delicious fun cupcakes!
Atmosphere: 5
Food: 5
Service: 5
Wes Fields
I got the cheesecake cupcakes 10/10 !!!
Atmosphere: 5
Food: 5
Service: 5
Kristen Bailey
We drove an hour and a half up to Sevierville to try Gigi’s cupcakes for my boyfriend’s birthday today. We got There at 8 PM and Google said they closed at nine. The store was completely dark and empty and the doors were locked. Even the sign on the front door said they were open till nine. I wish they would have updated the Google hours at least for the day so we didn’t waste our time and be disappointed.
Atmosphere: 1
Food: 1
Service: 1
Casey Pisarik
Walked in to get a cupcake for my daughter's 17th birthday. We were on vacation and didn't want a cake. I ended up getting 1 birthday surprise cupcake and 1 wedding cake cupcake. OMG. Best cupcake of my LIFE. The lady at the front desk was a delight and sweet as could be. Price point was great for the quality. I can not recommend this place enough. My daughter was thrilled with her cupcake. It made her day. Thank you for the experience. You need to go on a cupcake show. You will win hands down.
We stopped by to buy cupcakes for my Daughters 25 Birthday. Place was spotless and the customers service was fabulous. Lots of variety of buttercream cupcakes. As a former bakery & bagel shop owner in NJ it is interesting how bakeries are run. I love how everything is labeled and in its place.
Atmosphere: 5
Food: 5
Service: 5
Jonathan Lane
Not a lot of selection to choose from, or at least during our visit. What we did get was good.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cupcakes Assortment
Brianna Doherty
Cute store. Good pineapple/coconut cupcake,. Kids loved them of course .
Atmosphere: 5
Food: 5
Service: 5
Brianna Doherty
Not sure why people are giving bad reviews. Me and my kids are from IL, and we loved the cupcakes
Ken Galan
I had the cookie dough cupcake and honestly it was the best cupcake I ever had. I know people say that stuff with food sometimes but I’m not even playing. Try it
We ordered custom cupcakes and called the day before to confirm they were done and were paid for, we were told the following day at 1 they would be ready, when we got there we were informed there was no custom order and had to wait on her to call around to find out what was going on. Once she found out she told us that the owner wasn’t in and was dropping her kids off and would be back in a hour to BEGIN the order. ($160 order that was 2 weeks before the due date completely set up) we informed them that would be to long and we didn’t have the time to wait as we had this planned out weeks in advance, the response we got was to purchase some of the cupcakes they already had in store for a total of $150 instead. It seems like they would have done good work but we couldn’t give a solid opinion on that as we did not receive the goods or services we were promised and doubled checked for. Very unorganized.
Atmosphere: 1
Food: 1
Service: 1
On January 24, we ordered cupcakes for a surprise birthday party for my teenage daughter's Friend. On February 5, we called to confirm . And they confirmed the order saying to pay them by Monday, February 9. We called several times on February 9 and no one ever answered the phone during business hours on February 10 we called and We paid for the order. When we arrived on February 11, there were no cupcakes!! The lady there said that she seen where we had paid for the cupcakes, but she did not see an order sheet so they didn't bother to make them. They did offer a refund but no concern for the fact that we now have a birthday party that is just two hours away and we have no cupcakes. I definitely would not recommend them. They did not follow Through! If you see a receipt for an order, you would think you would at least call and try to confirm , So as not to cause this type of dilemma for somebody who's been planning this birthday party for Weeks!
Service: 1
Not good. Sorry. They are beautiful, not tasteful.
Atmosphere: 5
Food: 2
Service: 5
The cupcakes are amazing!! I highly recommend any of their signature flavors. The customer service is absolutely amazing as well!! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes Assortment, Gigi's Cupcakes, Strawberry Shortcake, Buttercream Wedding Cake, Strawberry Shortcake Cupcake
Amazing cupcakes! We tried five different flavors and loved them all. And the person that served us was very nice.
Atmosphere: 5
Food: 5
Service: 5
So we ordered a wedding cake that cost more then $500, When we got it the cake was sinking and all cracked from the back,
Bethany stayed “I took pics of the cake before it leaving the store the cake was fine” Bethany sent me the pic and of course it was of only the front of the cake not the back, GiGis wants go “cover themselves” with only one side of the cake. I sent her a video and pics of how bad it looks. Again she stated the cake was fine as the pic shows. Why didn’t she take pics all round the cake to show how bad it looked.
Also the 1st layer was dry cake looked like it was made the day before.
Same your time and money and go else where. I didn’t ask for all my money back just 1/2 since it was a half job and was told no.
Bethany stated don’t let a mistake tuning my special day. Like really it’s already ruined paying $500+ with the cake all cracked and sunk in.
Food: 1
Service: 1
Friendly service great variety. coupon honored. Delicious fun cupcakes!
Atmosphere: 5
Food: 5
Service: 5
I got the cheesecake cupcakes 10/10 !!!
Atmosphere: 5
Food: 5
Service: 5
We drove an hour and a half up to Sevierville to try Gigi’s cupcakes for my boyfriend’s birthday today. We got There at 8 PM and Google said they closed at nine. The store was completely dark and empty and the doors were locked. Even the sign on the front door said they were open till nine. I wish they would have updated the Google hours at least for the day so we didn’t waste our time and be disappointed.
Atmosphere: 1
Food: 1
Service: 1
Walked in to get a cupcake for my daughter's 17th birthday. We were on vacation and didn't want a cake. I ended up getting 1 birthday surprise cupcake and 1 wedding cake cupcake. OMG. Best cupcake of my LIFE. The lady at the front desk was a delight and sweet as could be. Price point was great for the quality. I can not recommend this place enough. My daughter was thrilled with her cupcake. It made her day. Thank you for the experience. You need to go on a cupcake show. You will win hands down.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gigi's Cupcakes
Restaurantji Recommends
We stopped by to buy cupcakes for my Daughters 25 Birthday. Place was spotless and the customers service was fabulous. Lots of variety of buttercream cupcakes. As a former bakery & bagel shop owner in NJ it is interesting how bakeries are run. I love how everything is labeled and in its place.
Atmosphere: 5
Food: 5
Service: 5
Not a lot of selection to choose from, or at least during our visit. What we did get was good.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cupcakes Assortment
Cute store. Good pineapple/coconut cupcake,. Kids loved them of course .
Atmosphere: 5
Food: 5
Service: 5
Not sure why people are giving bad reviews. Me and my kids are from IL, and we loved the cupcakes
I had the cookie dough cupcake and honestly it was the best cupcake I ever had. I know people say that stuff with food sometimes but I’m not even playing. Try it
Atmosphere: 5
Food: 5
Service: 5
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