Red's Drive-In

We originally thought it was a sit down restaurant and was disappointed that it wasn’t. The food was not good and we were the soda wasn’t working and we had to buy bottles of water then we see people filling up cups at the soda machine. The people were rude that waited on us then like we said they told us there was no sodas when there obviously was. We love Dollywood, but we will not be eating here again. I had to go to Nathan’s to get my son a hot dog when we left because he wouldn’t eat the burger.

Atmosphere: 4

Food: 3

Service: 3

Food was bland and dry had cheeseburgers hardly resembles one. Cheese not melted and patty weirdest texture

Atmosphere: 1

Food: 1

Service: 1

One of the worst burgers and most expensive I have ever had. My family felt sick after eating. Don't waist your time and money!

Atmosphere: 1

Food: 1

Service: 1

Milkshake taste like pure milk like not ice cream, food almost made me puke tbh. It booty

Atmosphere: 3

Food: 2

Service: 3

Burger was gross was an overcooked Salisbury steak maybe they ran out of hamburgers?? I literally threw it away....

Atmosphere: 4

Food: 1

Service: 1

Ordered a bacon burger, got cheap burger with barely cooked bacon. Price could be justified if the food was actually, you know, good.

$15 for the burger combos that come with grocery store freezer fries

Bought 2, two shakes, 2 drinks, $60.

Do not recommend, extra star because Shake was decent.

Atmosphere: 2

Food: 1

Service: 4

I’m honestly furious. This was hands down one of the worst experiences I’ve ever had anywhere. The service was absolutely atrocious. From the second I walked in, it felt like the staff couldn’t be bothered. No greetings, no smiles—just attitude and eye rolls like I was a burden for simply showing up.

And the prices? Outrageous. For what I paid, I expected at least basic decency and halfway decent service. Instead, I got treated like trash by rude employees who clearly didn’t want to be there. If you hate your job that much, don’t take it out on the customers.

I left feeling angry, disrespected, and completely ripped off. There are too many other places that treat people with kindness and appreciation—this place won’t ever see another dime from me. Absolute disgrace.

Atmosphere: 1

Food: 1

Service: 1

We waited 45 minutes for 2 cheeseburgers and a wrap the workers were just eating fries and standing there. Then they gave us attitude because we asked if are food was ready mind you there was just food laying on the counter

Food was cold employee's were rude and were eating fries before handing food to costumers

Atmosphere: 1

Food: 1

Service: 1

Maybe because I came for the excellent sit down meals at Dollywood and had to eat here because they closed early. But save your money,$16, overcooked hamburger with tasteless fries.

Atmosphere: 3

Food: 1

Service: 5

Burgers, fries, and drinks for 4 people cost over $80. For that price, you'd expect some really good food. Not the case at all. The burgers taste about as good as a burger from public school. The fries were surprisingly good (coming from someone that generally doesn't like crinkle cut fries.) I got chili on mine and it was the best part of the meal. The price is still far from justifiable. Only one of the burgers came out inedible, and the staff was more than happy to refund that burger combo. I know the staff doesn't control the quality of the meat, so it wouldn't be fair to hold this against them. The owner of the restaurant should be ashamed for charging such a high price for crap food. Not to mention that you have to put your own toppings on your burger.

Atmosphere: 2

Food: 1

Service: 4

Recommended dishes: Chili Cheese Fries

From the moment we walked in, the experience was nothing short of horrendous. It took 38 minutes just to get a simple burger and a wrap—far too long, especially with a hungry child and wife waiting.

What made it worse was the customer service, which was by far the rudest and most unprofessional I’ve encountered in a long time. The staff seemed indifferent, unhelpful, and frankly, gave the impression they didn’t want to be there. I’ve had better treatment at basic fast food chains—and that’s saying something.

Dollywood, this was a real disappointment. With the reputation and price point, I expected a higher level of service and efficiency. Sadly, this experience left a very bad taste—both literally and figuratively.

Would you like to tailor it for a specific platform like Google Reviews, Yelp, or TripAdvisor? Each one has slightly different tone conventions.

Atmosphere: 1

Food: 1

Service: 1

Food is great, super fast service

Atmosphere: 5

Food: 5

Service: 5

Would avoid this place in the park if you can

Atmosphere: 1

Food: 2

Service: 1

We usually come here to eat when we come to Dollywood, and it has almost become a tradition for me and my cousin, but the food isn't all that, especially for the price. Per person you're gonna be paying at least 16$ if you're getting a burger. The food itself is pretty good, and I personally really like their chili cheese fries, but I don't think its worth paying an arm and a leg for a burger and chili cheese fries here when I can go to Burger King and get a burger and fries which are just as good for far cheaper. The service is also pretty slow. Today we ate earlier in the day so we beat the crowds, but when peak lunchtime comes, you're looking at possibly an hour wait to get your food. The atmosphere is charming, but nothing too exciting; while I do admit the diner aspect is slightly immersive, if I'm looking for a diner themed restaurant I'd prefer Sunliner, you'll be paying similar prices for far, far better food, service, and atmosphere. But I must admit, I would prefer this place over most other restaurant at Dollywood, as most of those will either break the bank or lack the admittedly charming atmosphere of Reds. Also I like being able to sit indoors when I eat which is something that puts it ahead of all the concession stands.

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Chili Cheese Fries