Worst service I’ve ever had at a subway, worst presentation of a sandwich I’ve ever received. I wanted to report them while I was waiting.
Wish I could upload a pic of this horrible looking sandwich.
It looks like it’s been regurgitated.
Throwing this away and going somewhere else for lunch.. this was just gross!!!!
Atmosphere: 1
Food: 1
Service: 1
Kyle King
Wouldn’t normally even take the time to write a review, but this was the WORST “Customer Service” I’ve ever experienced at a Subway. I walked in a little before 9pm (store closes at 11pm). I’m the only one in the building, but I notice chairs are all pushed out so I can barely walk to the counter.
After about 10-15 seconds of standing at the order line, I see the young lady working sitting in the back on her phone. She literally looks at me, makes eye contact, and continues to finish whatever she was doing on her phone before coming out front. She proceeded to walk to grab her gloves, walk to the register (maybe typing her code in?), then finally makes her way over to me. All of this taking approximately 30 seconds and STILL not even an acknowledgement or a greeting from her.
Sandwich was made sloppily, and I haven’t even eaten it yet because I wanted to get this negative review up immediately. This girl doesn’t deserve to have this job. I doubt this is new behavior, judging from several other reviews I’ve read of this location.
And to make sure she’s identifiable, this was approximately 8:45pm on Saturday, 8/9/25…if anyone even bothers to look at this review.
Atmosphere: 2
Service: 1
Jessica Benge
Stopped here to get lunch while on vacation and both women working had a horrible attitude. She threw hands up bc my husband couldn’t hear her when she asked if he wanted 6” or 12”. The First Lady who waited on us walked off as I was trying to order and went to pay for her food that was being delivered by DoorDash. As we walked out the door the other family in parking lot said the same thing that those 2 girls working were the rudest employees in any subway! You shouldn’t be working with the public having a horrible attitude.
Atmosphere: 1
Food: 1
Service: 1
Randy Manis
Don't waste your money.
Atmosphere: 1
Food: 1
Service: 1
Reservations Email
This is a normal subway we eat weekly or biweekly and usually is a hit to miss but today, it was truly terrible. We ordered three sandwiches and all were made on old bread. There is no way this tough, spongy bread was fresh and it was not toasted but tasted toasted because it was so old. One of the ladies took a bite and threw the footlong away, I am trying to eat the meat because I do not want to waster the money, Very disappointed in this location.
Atmosphere: 4
Food: 1
Service: 4
madison hilla
Absolute worst service you could experience. There was one employee making sandwiches; came into the building 40 minutes before closure & left 20 before closure due to disgusting wait time. There were 4 customers in front of us, and one set leaving as we walked in. Unacceptable and would not recommend. The employee working did not care at ALL. Constant eye rolling as she looked around, and complete lack of urgency anywhere in the building. Customers come to fast food for fast food.
Noah
No lemonade in dispenser Some of the veggies were old
Atmosphere: 3
Food: 2
Service: 4
킹마이클
Same as usual
Atmosphere: 5
Food: 5
Service: 5
Terry R
It is Rod Run weekend and only one person is working. The proper leadership would have made a sacrifice and come in to help out the one employee that was working.
Atmosphere: 3
Food: 4
Service: 1
U2638KMjl
We showed up with 3 kids around 830-9 at night after an afternoon in Dollywood. The food was exactly what expect at subway and the woman working was very friendly and sandwiches made just as wanted. Lots of seats considering the small store and we just ate there! It is connected to the gas station which is something I tend to avoid but was nice and clean!
The girl working was rude and then she rang me up while my sandwich was toasting and then finished making my sandwich without changing gloves. Also the veggies were not fresh and the lettuce was wilted and brownish.
Atmosphere: 2
Food: 3
Service: 1
Susan Renee Phipps
Very Old old dry crusty bread onions big chunks not cut up tomatoes old No one smile most depressing atmosphere EVER Ask about military discount the woman acted like she couldn’t BELIEVE I would ask such a thing ( very offensive) horrible food horrible atmosphere like a morgue! Just wanted to grab a bite until we go out for supper Never seen 2 more UNHAPPY people No one here enjoying their job.. at all do NOT recommend food Horrible & over priced & no senior or military discount like most restaurants
Atmosphere: 1
Food: 1
Service: 1
Timothy Bush
We ordered online and they obviously don't check the special request. We asked for our subs to be toasted and they weren't
Atmosphere: 2
Food: 2
Service: 2
Meliphanie Stewart
Always clean and well stocked. Employees are always super polite and helpful.
Atmosphere: 5
Food: 5
Service: 5
Luis Calixto
I usually give good reviews, but not for this subway. The lady that took my order from scratch completely messed it up. I told her a number 6, The Boss, with Italian bread. I believed she heard me correct, because she got the bread, she kept talking, and after that I realized she was on the phone. Her AirPod was in. She kept talking and I had hard time understanding because I didn’t know if she was talking to me or on the phone. I noticed when she was making the order wrong. She gave me an ugly look and just removed everything instead of changing the bread. I obviously still tasted it when I got back into the car. She then asked my brother what he wanted in a rude way. My experience only got better when the Second Lady that charged us was extremely polite and didn’t give us a hard time. 12/15/24, it was around 3:45.
Worst service I’ve ever had at a subway, worst presentation of a sandwich I’ve ever received. I wanted to report them while I was waiting.
Wish I could upload a pic of this horrible looking sandwich.
It looks like it’s been regurgitated.
Throwing this away and going somewhere else for lunch.. this was just gross!!!!
Atmosphere: 1
Food: 1
Service: 1
Wouldn’t normally even take the time to write a review, but this was the WORST “Customer Service” I’ve ever experienced at a Subway. I walked in a little before 9pm (store closes at 11pm). I’m the only one in the building, but I notice chairs are all pushed out so I can barely walk to the counter.
After about 10-15 seconds of standing at the order line, I see the young lady working sitting in the back on her phone. She literally looks at me, makes eye contact, and continues to finish whatever she was doing on her phone before coming out front. She proceeded to walk to grab her gloves, walk to the register (maybe typing her code in?), then finally makes her way over to me. All of this taking approximately 30 seconds and STILL not even an acknowledgement or a greeting from her.
Sandwich was made sloppily, and I haven’t even eaten it yet because I wanted to get this negative review up immediately. This girl doesn’t deserve to have this job. I doubt this is new behavior, judging from several other reviews I’ve read of this location.
And to make sure she’s identifiable, this was approximately 8:45pm on Saturday, 8/9/25…if anyone even bothers to look at this review.
Atmosphere: 2
Service: 1
Stopped here to get lunch while on vacation and both women working had a horrible attitude. She threw hands up bc my husband couldn’t hear her when she asked if he wanted 6” or 12”. The First Lady who waited on us walked off as I was trying to order and went to pay for her food that was being delivered by DoorDash. As we walked out the door the other family in parking lot said the same thing that those 2 girls working were the rudest employees in any subway! You shouldn’t be working with the public having a horrible attitude.
Atmosphere: 1
Food: 1
Service: 1
Don't waste your money.
Atmosphere: 1
Food: 1
Service: 1
This is a normal subway we eat weekly or biweekly and usually is a hit to miss but today, it was truly terrible. We ordered three sandwiches and all were made on old bread. There is no way this tough, spongy bread was fresh and it was not toasted but tasted toasted because it was so old. One of the ladies took a bite and threw the footlong away, I am trying to eat the meat because I do not want to waster the money, Very disappointed in this location.
Atmosphere: 4
Food: 1
Service: 4
Absolute worst service you could experience. There was one employee making sandwiches; came into the building 40 minutes before closure & left 20 before closure due to disgusting wait time. There were 4 customers in front of us, and one set leaving as we walked in. Unacceptable and would not recommend. The employee working did not care at ALL. Constant eye rolling as she looked around, and complete lack of urgency anywhere in the building. Customers come to fast food for fast food.
No lemonade in dispenser
Some of the veggies were old
Atmosphere: 3
Food: 2
Service: 4
Same as usual
Atmosphere: 5
Food: 5
Service: 5
It is Rod Run weekend and only one person is working. The proper leadership would have made a sacrifice and come in to help out the one employee that was working.
Atmosphere: 3
Food: 4
Service: 1
We showed up with 3 kids around 830-9 at night after an afternoon in Dollywood. The food was exactly what expect at subway and the woman working was very friendly and sandwiches made just as wanted. Lots of seats considering the small store and we just ate there! It is connected to the gas station which is something I tend to avoid but was nice and clean!
Restaurantji Recommends
The girl working was rude and then she rang me up while my sandwich was toasting and then finished making my sandwich without changing gloves. Also the veggies were not fresh and the lettuce was wilted and brownish.
Atmosphere: 2
Food: 3
Service: 1
Very Old old dry crusty bread
onions big chunks not cut up tomatoes old
No one smile most depressing atmosphere EVER Ask about military discount the woman acted like she couldn’t BELIEVE I would ask such a thing ( very offensive) horrible food horrible atmosphere like a morgue! Just wanted to grab a bite until we go out for supper Never seen 2 more UNHAPPY people
No one here enjoying their job.. at all do NOT recommend food Horrible & over priced & no senior or military discount like most restaurants
Atmosphere: 1
Food: 1
Service: 1
We ordered online and they obviously don't check the special request. We asked for our subs to be toasted and they weren't
Atmosphere: 2
Food: 2
Service: 2
Always clean and well stocked. Employees are always super polite and helpful.
Atmosphere: 5
Food: 5
Service: 5
I usually give good reviews, but not for this subway. The lady that took my order from scratch completely messed it up. I told her a number 6, The Boss, with Italian bread. I believed she heard me correct, because she got the bread, she kept talking, and after that I realized she was on the phone. Her AirPod was in. She kept talking and I had hard time understanding because I didn’t know if she was talking to me or on the phone. I noticed when she was making the order wrong. She gave me an ugly look and just removed everything instead of changing the bread. I obviously still tasted it when I got back into the car. She then asked my brother what he wanted in a rude way. My experience only got better when the Second Lady that charged us was extremely polite and didn’t give us a hard time. 12/15/24, it was around 3:45.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Chocolate Chip Cookie
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