There is hair in our food. We placed an online order Friday (8/23); called back up here within minutes of picking up the order, asked to speak to a manager & someone named Debbie came to the phone. After we explained finding the hair, Debbie offered to replace the cookies we ordered. We refused to accept that “solution” because biting into food that has someone else’s hair in it is obviously disgusting & unsettling, to say the very least. Debbie said she understood and told us to come in for a full refund; we couldn’t come that day because my girlfriend was physically sick. • We came in today (8/25) to get the refund and were immediately met with rude looks because of the return bag full of food in my hand. I spoke to both women behind the counter and neither spoke back. I explained to them the situation, they confirmed the manager’s name and made a call. One of the employees came back with an iPhone trying to hand it to me saying the manager wanted to speak with me. I declined the call because I had already spoken with someone who said they were the mgr & we just wanted the situation to be corrected as it should have; an apology & full refund. Truthfully, they could keep the apology but the attempt would have been way better received than the reality of what occurred here today. • The manager Debbie Glover stormed into the establishment moments later, in plain clothes & completely unprofessional; she wasn’t apologetic, she didn’t assess the situation at all. She came in saying “I spoke to the owner, he said the only thing I can do is replace the cookies”; anyone with common decency & a remedial level of customer service would see the obvious answer would be to refund the customer and apologize for both the inconvenience & the undue stress of the situation. • The owner Al Patel was on the phone with Debbie telling her he “can’t” refund our order, only replace the cookies with more stale cookies; he owns the franchise, he very well could have just given us our money & let the situation be done. Furthermore, why would we want more food from them? The cookies on display were visibly old and the entire sub prep-bar had outdated ingredients. Typically, I would think this is a training or staffing issue but this seems to be how they routinely operate which is not only disgraceful, but an actual health hazard. • After repeatedly declining more nasty cookies, I asked Debbie if she would want food with hair in it; she said no. I asked if she would want her family to be sick under the same circumstances, again, she said no. No one in that entire establishment would want the same experience for themselves but they have no problem doing it to others. Noted. Once Debbie could see the conversation wasn’t going the way she wanted it to, she yelled at me to “leave HER store”…as she’s here….on her day off…taking orders over the phone…from the actual & equally disappointing owner. Debbie is delulu. She also said she works at Wal-Mart; if this is true, she’s doing a horrible disservice to both brands by attaching her name to them. I’ve never in my life seen such an awful representation of “management”. She’s just sad. • I said all that to say, avoid this “business” at all costs. They have nothing to offer but: -lies, fairytales & fallacies -deceptive business practices -outdated/stale cookies -crusted over, spoiling food in the dirty sub bar -a crumb infested dining room -shedded hair in their customer’s food -rude employees (specifically Ritaa) -a failure of a “general manager” that can’t even manage herself, more or less, an entire store
Enter & “eat fresh” at your own risk.
Atmosphere: 1
Food: 1
Service: 1
Tonya Williams
Ordered the Titan described as 33% more meat 2x the cheese. I was not expecting a huge sandwich but NO cheese, 4 slices of turkey and very little lettuce. Did Door Dash can't speak to employees but seems no standard for quality
Atmosphere: 3
Food: 1
Service: 4
K Lee
THIS IS BY FAR THE WORST SUBWAY I HAVE BEEN TOO EVER. MY BREAD WAS HARD AS A BRICK AND WHEN I ASKED FOR A REFUND, THEY REFUSED SAID IT WAS AGAINST THEIR POLICY AND IT IS NOT POSTED IN THE STORE OR ON THE RECEIPT A COMPLETE LIE! STAY FAR AWAY FROM THIS SUBWAY BECAUSE THEY ARE SO BROKE AND HARD UP FOR MONEY THAT THEY COULDN'T REFUND $8.
Atmosphere: 1
Food: 1
Service: 1
DAVE COLVETT
That's a big no thank you to the brown wilted lettuce on my sammich. All else was good though! ????
Atmosphere: 5
Food: 1
Service: 5
David Colvett
She tried to put brown wilted lettuce on my sammich. Nope. All else was good though ??♂️
Atmosphere: 5
Food: 1
Service: 5
Brandon
Came in today about 4p and they made my sandwich. Before I could pay, their system went out but they told me to wait a few minutes that the lady who could fix it would be there soon. After she arrived she messed with it but was unsuccessful. After waiting 20 minutes patiently she rudely told me I couldn’t take it with me unless I paid with cash. Unfortunately, all I had was my debit card and I’m assuming they just threw my sandwich away or ate it themselves. This Subway sucks so bad! Come on y’all! If you’re making someone wait 20 mins do the right thing!
Atmosphere: 1
Food: 1
Service: 1
Oscar Fernandez
Food and service was good. Need to put some more lettuce on the sandwich though.
Atmosphere: 3
Food: 4
Service: 4
Stacie Bradley
Footlong too much bread. They lied about how much their cookies were.
Atmosphere: 4
Food: 4
Service: 4
Nancy Maynard
I have nothing good to say about this experience. Ordered online because I am at work. When I get my food it is all messed up and completely wrong. They want me to bring it back up there to show them and prove it's wrong to get credit for my order on a different day, because I am at work. No...I can not go back up there. So, I will never eat here again. Just bad policy. Period.
Atmosphere: 1
Food: 1
Service: 1
Christopher Wilson
Overpriced food and drinks, and food wasn't the best tasting..
There is hair in our food. We placed an online order Friday (8/23); called back up here within minutes of picking up the order, asked to speak to a manager & someone named Debbie came to the phone. After we explained finding the hair, Debbie offered to replace the cookies we ordered. We refused to accept that “solution” because biting into food that has someone else’s hair in it is obviously disgusting & unsettling, to say the very least. Debbie said she understood and told us to come in for a full refund; we couldn’t come that day because my girlfriend was physically sick.
•
We came in today (8/25) to get the refund and were immediately met with rude looks because of the return bag full of food in my hand. I spoke to both women behind the counter and neither spoke back. I explained to them the situation, they confirmed the manager’s name and made a call. One of the employees came back with an iPhone trying to hand it to me saying the manager wanted to speak with me. I declined the call because I had already spoken with someone who said they were the mgr & we just wanted the situation to be corrected as it should have; an apology & full refund. Truthfully, they could keep the apology but the attempt would have been way better received than the reality of what occurred here today.
•
The manager Debbie Glover stormed into the establishment moments later, in plain clothes & completely unprofessional; she wasn’t apologetic, she didn’t assess the situation at all. She came in saying “I spoke to the owner, he said the only thing I can do is replace the cookies”; anyone with common decency & a remedial level of customer service would see the obvious answer would be to refund the customer and apologize for both the inconvenience & the undue stress of the situation.
•
The owner Al Patel was on the phone with Debbie telling her he “can’t” refund our order, only replace the cookies with more stale cookies; he owns the franchise, he very well could have just given us our money & let the situation be done. Furthermore, why would we want more food from them? The cookies on display were visibly old and the entire sub prep-bar had outdated ingredients. Typically, I would think this is a training or staffing issue but this seems to be how they routinely operate which is not only disgraceful, but an actual health hazard.
•
After repeatedly declining more nasty cookies, I asked Debbie if she would want food with hair in it; she said no. I asked if she would want her family to be sick under the same circumstances, again, she said no. No one in that entire establishment would want the same experience for themselves but they have no problem doing it to others. Noted. Once Debbie could see the conversation wasn’t going the way she wanted it to, she yelled at me to “leave HER store”…as she’s here….on her day off…taking orders over the phone…from the actual & equally disappointing owner. Debbie is delulu. She also said she works at Wal-Mart; if this is true, she’s doing a horrible disservice to both brands by attaching her name to them. I’ve never in my life seen such an awful representation of “management”. She’s just sad.
•
I said all that to say, avoid this “business” at all costs. They have nothing to offer but:
-lies, fairytales & fallacies
-deceptive business practices
-outdated/stale cookies
-crusted over, spoiling food in the dirty sub bar
-a crumb infested dining room
-shedded hair in their customer’s food
-rude employees (specifically Ritaa)
-a failure of a “general manager” that can’t even manage herself, more or less, an entire store
Enter & “eat fresh” at your own risk.
Atmosphere: 1
Food: 1
Service: 1
Ordered the Titan described as 33% more meat 2x the cheese. I was not expecting a huge sandwich but NO cheese, 4 slices of turkey and very little lettuce. Did Door Dash can't speak to employees but seems no standard for quality
Atmosphere: 3
Food: 1
Service: 4
THIS IS BY FAR THE WORST SUBWAY I HAVE BEEN TOO EVER. MY BREAD WAS HARD AS A BRICK AND WHEN I ASKED FOR A REFUND, THEY REFUSED SAID IT WAS AGAINST THEIR POLICY AND IT IS NOT POSTED IN THE STORE OR ON THE RECEIPT A COMPLETE LIE! STAY FAR AWAY FROM THIS SUBWAY BECAUSE THEY ARE SO BROKE AND HARD UP FOR MONEY THAT THEY COULDN'T REFUND $8.
Atmosphere: 1
Food: 1
Service: 1
That's a big no thank you to the brown wilted lettuce on my sammich. All else was good though! ????
Atmosphere: 5
Food: 1
Service: 5
She tried to put brown wilted lettuce on my sammich. Nope. All else was good though ??♂️
Atmosphere: 5
Food: 1
Service: 5
Came in today about 4p and they made my sandwich. Before I could pay, their system went out but they told me to wait a few minutes that the lady who could fix it would be there soon. After she arrived she messed with it but was unsuccessful. After waiting 20 minutes patiently she rudely told me I couldn’t take it with me unless I paid with cash. Unfortunately, all I had was my debit card and I’m assuming they just threw my sandwich away or ate it themselves. This Subway sucks so bad! Come on y’all! If you’re making someone wait 20 mins do the right thing!
Atmosphere: 1
Food: 1
Service: 1
Food and service was good. Need to put some more lettuce on the sandwich though.
Atmosphere: 3
Food: 4
Service: 4
Footlong too much bread. They lied about how much their cookies were.
Atmosphere: 4
Food: 4
Service: 4
I have nothing good to say about this experience. Ordered online because I am at work. When I get my food it is all messed up and completely wrong. They want me to bring it back up there to show them and prove it's wrong to get credit for my order on a different day, because I am at work. No...I can not go back up there. So, I will never eat here again. Just bad policy. Period.
Atmosphere: 1
Food: 1
Service: 1
Overpriced food and drinks, and food wasn't the best tasting..
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
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Atmosphere: 5
Food: 5
Service: 5
Everything was great from the staff to the food
Atmosphere: 5
Food: 5
Service: 5
Sandwich was light on ingredients
Fresh and worth every penny
Great!
Atmosphere: 5
Food: 5
Service: 5
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