They called my mom a b word and she called the manager and he said he was standing right there and here anything
Roger
They always get my order right and it's always hot and always fresh!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Cheeseburger, World Famous Fries, Big Breakfast with Hotcakes, Big Mac, Double Quarter Pounder with Cheese, Crispy Chicken, Mcchicken, Mcdouble, Crispy Chicken Sandwich, McDonald's Big Mac
Avery Harmon
If I could give them 0 stars I would. I frequent this Mcdonald’s and they always forget the sauce. Girl at register was too occupied with some man to give me my damn ranch FOR THR SECOND TIME. WOULD NOT RECOMMEND you’re better off going to the one in Jacksboro.
Heather Hoover
WOW! My experience was with a manager named Katlyn. I ordered 2 quarter pounders and a 10 piece chicken nugget. I used the deals on my mobile app getting the 10 piece for a 1$. My code number was 1615. My code went through on my phone and it flashed saying we got your code. When I get to the window to pay she tells me $16.65? I knew this wasn't right and when the girl at window handed me the receipt I seen I was charged $5.19 for the 10 piece nugget instead of just $1.00. Here's where Ms Kaitlyn the manager comes in to play. She asks me to show her my phone so she could see the code went through so I show her my phone and she sees the code did in fact go through but tells me it didn't go through on there end. You think? I know this that's why we had to call you back to begin with. She says she can't give me the 10 piece nugget for a $1 because it didn't go through on there end and it's not their fault? Who's fault is it then because you just seen the code absolutely went through on my phone? Keep in mind I'm still at the first window where you pay. I get frustrated and tell her I want the 10 piece nugget if I get it for a $1 like I was supposed to but if not then just give me my money back. She then really hatefully tells me she will only do that after I give her the 10 piece nugget back! I'm still at the first window and haven't received any food yet at all. Now I'm pissed and ask her what her name is and tell her I'm still at the first window lady and I haven't gotten my 10 piece yet .. just give me my money back already. She then says you don't have to yell, lol well for 1 quit acting like I'm the one that did anything wrong to begin with when it was clearly your all's fault. I sure can't help that your system isn't working properly and that you want people to think they are getting a good deal using the app then you are charging them full price at the window and telling them it isn't your fault. Oh I think Ms Katlyn needs a little bit more brains to be a manager or maybe she should stop smoking so much pot because she sure didn't make a lick of sense tonight and it was clearly their fault. Long story short she finally refunds my money for the 10$ piece back to my credit card after holding the drive through up for 10 minutes. I was a salary manager for 20 years of McDonald's. She clearly didn't know that but will tmro after I reach out to her supervisor. I unfortunately have to deal with this McDonald's frequently and I hope I never have a problem when Ms senseless is on duty again. Please do not let her treat someone else like this and remove her from management John and Sandra
Atmosphere: 1
Food: 2
Service: 1
machelle decker
Breakfast was really good. Service was good.
Parking: We were able to park truck and 5th wheel with no issues
Atmosphere: 5
Food: 5
Service: 5
Judd Mayes
They mess up my large coffee w 5 creamers 6 out of 7 times! I think they're too slow & not helpful as well yet I still keep going bk ( if only for the coffee)!
Atmosphere: 2
Food: 3
Service: 2
Tiffany Washington
they have horrible customer service and there food is always nasty
Atmosphere: 1
Food: 1
Service: 1
Eric Sizemore
Got a small frappe that was onky 3/4 filled inside the cup. Sad! :-(
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: World Famous Fries, Mcdouble
David Steffen
Had steak egg cheese bagal, as usual didnt go well in my gut. See you in 6 months when i do it agsin.
I've stopped by this establishment multiple times and every time I was asked to pull forward and wait until my order was complete. Drive thru needs work but other than that it's not a bad place to eat.
Kid-friendliness: Two thumbs up.
Wheelchair accessibility: Very accessible by wheelchair. My sister uses a wheelchair and I have had her with me there and she was able to enter and exit easily
Came through here as I was headed home, i live 2 hrs away and it was later in the night around 9 ish and we didn't realize they were fixing to close when me and the fam ordered however they were awesome the food was great and the guys that were there were awesome not only was our food hot and everything was correct but their personalities were the best! This is by far the best McDonald's we have ever been to! the employees make that restaurant what it is! Keep up the awesome job y'all!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, World Famous Fries, Double Quarter Pounder with Cheese
Deb Cook
Mobile order reat quickly and handed out quickly at the drive thru
Atmosphere: 4
Food: 5
Service: 5
Pamela Childers
Nasty Buisness and just nasty additude of all workers
Atmosphere: 1
Food: 1
Service: 1
Michelle Berg
Be prepared to wait for awhile even though there's really no one there. You don't get your order all at once. They give you your drink cup when you're done ordering your food. Then you wait like 5 minutes for them to get done putting your order together to give to you. If you order Ice Cream, you have to wait another 5 minutes for someone to make it and give it to you. Because I went to the bathroom my food was sitting on the counter for who knows for how long, instead of putting it under the heat lamp to keep it warm. I'm just saying cause I see people just grab the package even though it isn't their food.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Double Cheeseburger, World Famous Fries, Sandwiches, Dr Pepper, Filet-O-Fish, Big Mac, Hamburger, Double Quarter Pounder with Cheese, Cheeseburger, Crispy Chicken, Mcchicken, Mcdouble, Crispy Chicken Sandwich, Pancake
They called my mom a b word and she called the manager and he said he was standing right there and here anything
They always get my order right and it's always hot and always fresh!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Cheeseburger, World Famous Fries, Big Breakfast with Hotcakes, Big Mac, Double Quarter Pounder with Cheese, Crispy Chicken, Mcchicken, Mcdouble, Crispy Chicken Sandwich, McDonald's Big Mac
If I could give them 0 stars I would. I frequent this Mcdonald’s and they always forget the sauce. Girl at register was too occupied with some man to give me my damn ranch FOR THR SECOND TIME. WOULD NOT RECOMMEND you’re better off going to the one in Jacksboro.
WOW! My experience was with a manager named Katlyn. I ordered 2 quarter pounders and a 10 piece chicken nugget. I used the deals on my mobile app getting the 10 piece for a 1$. My code number was 1615. My code went through on my phone and it flashed saying we got your code. When I get to the window to pay she tells me $16.65? I knew this wasn't right and when the girl at window handed me the receipt I seen I was charged $5.19 for the 10 piece nugget instead of just $1.00. Here's where Ms Kaitlyn the manager comes in to play. She asks me to show her my phone so she could see the code went through so I show her my phone and she sees the code did in fact go through but tells me it didn't go through on there end. You think? I know this that's why we had to call you back to begin with. She says she can't give me the 10 piece nugget for a $1 because it didn't go through on there end and it's not their fault? Who's fault is it then because you just seen the code absolutely went through on my phone? Keep in mind I'm still at the first window where you pay. I get frustrated and tell her I want the 10 piece nugget if I get it for a $1 like I was supposed to but if not then just give me my money back. She then really hatefully tells me she will only do that after I give her the 10 piece nugget back! I'm still at the first window and haven't received any food yet at all. Now I'm pissed and ask her what her name is and tell her I'm still at the first window lady and I haven't gotten my 10 piece yet .. just give me my money back already. She then says you don't have to yell, lol well for 1 quit acting like I'm the one that did anything wrong to begin with when it was clearly your all's fault. I sure can't help that your system isn't working properly and that you want people to think they are getting a good deal using the app then you are charging them full price at the window and telling them it isn't your fault. Oh I think Ms Katlyn needs a little bit more brains to be a manager or maybe she should stop smoking so much pot because she sure didn't make a lick of sense tonight and it was clearly their fault. Long story short she finally refunds my money for the 10$ piece back to my credit card after holding the drive through up for 10 minutes. I was a salary manager for 20 years of McDonald's. She clearly didn't know that but will tmro after I reach out to her supervisor. I unfortunately have to deal with this McDonald's frequently and I hope I never have a problem when Ms senseless is on duty again. Please do not let her treat someone else like this and remove her from management John and Sandra
Atmosphere: 1
Food: 2
Service: 1
Breakfast was really good. Service was good.
Parking: We were able to park truck and 5th wheel with no issues
Atmosphere: 5
Food: 5
Service: 5
They mess up my large coffee w 5 creamers 6 out of 7 times! I think they're too slow & not helpful as well yet I still keep going bk ( if only for the coffee)!
Atmosphere: 2
Food: 3
Service: 2
they have horrible customer service and there food is always nasty
Atmosphere: 1
Food: 1
Service: 1
Got a small frappe that was onky 3/4 filled inside the cup. Sad! :-(
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: World Famous Fries, Mcdouble
Had steak egg cheese bagal, as usual didnt go well in my gut. See you in 6 months when i do it agsin.
Atmosphere: 4
Food: 4
Service: 4
Convenient location
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I've stopped by this establishment multiple times and every time I was asked to pull forward and wait until my order was complete.
Drive thru needs work but other than that it's not a bad place to eat.
Kid-friendliness: Two thumbs up.
Wheelchair accessibility: Very accessible by wheelchair.
My sister uses a wheelchair and I have had her with me there and she was able to enter and exit easily
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Breakfast Chicken Biscuit, Double Cheeseburger, Sausage Biscuit, Sausage Mcmuffin, Mcchicken
Came through here as I was headed home, i live 2 hrs away and it was later in the night around 9 ish and we didn't realize they were fixing to close when me and the fam ordered however they were awesome the food was great and the guys that were there were awesome not only was our food hot and everything was correct but their personalities were the best! This is by far the best McDonald's we have ever been to! the employees make that restaurant what it is! Keep up the awesome job y'all!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, World Famous Fries, Double Quarter Pounder with Cheese
Mobile order reat quickly and handed out quickly at the drive thru
Atmosphere: 4
Food: 5
Service: 5
Nasty Buisness and just nasty additude of all workers
Atmosphere: 1
Food: 1
Service: 1
Be prepared to wait for awhile even though there's really no one there.
You don't get your order all at once. They give you your drink cup when you're done ordering your food. Then you wait like 5 minutes for them to get done putting your order together to give to you. If you order Ice Cream, you have to wait another 5 minutes for someone to make it and give it to you. Because I went to the bathroom my food was sitting on the counter for who knows for how long, instead of putting it under the heat lamp to keep it warm. I'm just saying cause I see people just grab the package even though it isn't their food.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Double Cheeseburger, World Famous Fries, Sandwiches, Dr Pepper, Filet-O-Fish, Big Mac, Hamburger, Double Quarter Pounder with Cheese, Cheeseburger, Crispy Chicken, Mcchicken, Mcdouble, Crispy Chicken Sandwich, Pancake
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