Sent grandson for a simple dozen with no cake donuts at 8 am on a Saturday morning. 6 cakes and not much else. who is planning product?
Atmosphere: 3
Food: 1
Service: 1
Ashley Steelefalcon
Service staff is very friendly and helpful. The location is a prime spot right off of Main Street and has a nice easy access drive through. We, however, went inside.
The donuts were old....tables/floors were dirty. I was informed by my husband not to risk the restroom if neccessary. Perhaps a deep clean is in store, but won't be returning for more, despite the amazing/kind customer service.
Atmosphere: 2
Food: 2
Service: 5
Rebecca Lynch
When I first started coming to this location it was fabulous. Now, not so much. My mamma's noticed her Cappuccino is biter. Do know what the problem is.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Croissant
Ken Shedo
Quick hot friendly I recommend
Atmosphere: 5
Food: 5
Service: 5
Dulce Vita
They really are a great staff.
Dietary restrictions: They always have oat milk.. yay!
On Saturday November 17th I ordered a cup of coffee in the drive through. The manager asked me if I would like to donate 1.00 to a charity and I said NO. The manager charged me the 1.00 anyway. I have filed a complaint with DD headquarters and with the TN Attorney General and the CFPB. I have been coming here for 10 years so this was surprising. Customer Beware and an Audit needs to be completed. It’s the principle of it. As the consumer I am the decision maker if i want to donate to a certain charity. NOT THE MANAGER.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bacon Egg and Cheese
Grace Hall
Stood at the register for five minutes to place an order. Two employees were working on drive thru or online orders and never even acknowledged we were there so we walked out. One employee walked over from the ice cream counter so I know she saw us. We understand that they were busy but it isn't difficult to say "we will be with you in a minute"
Service: 1
Dawn Chillon
Just moved here to Spring Hill. We tried this Dunkin location three times and every single time the coffee tasted like water. This time my husband actually spoke up. Sorry Dunkin’ you just lost regular customers.
Food: 1
Service: 1
Ashley Norman
Horrible experience. I come here very frequently, and I get the same thing every time. They tend to underfill the drinks, I guess in order to save product? I have never complained about this. I usually let it go since I’m a regular customer, but today’s experience was absurd. When it comes to a large drink, I expect it to be filled to the top. My drink today was very low, and I hadn’t even taken a sip. It looked like someone had taken 5 gigantic gulps and then it was served. I took three sips and the cup was at the halfway mark. Ridiculous! This is a common problem with this location. Just fill the dang cup! It’s not that hard! When I asked if they could fill to the top, she refused. Maybe she’s the one who took the big gulps. ? I won’t be coming here again.
Worst Dunkin I’ve ever been to. There was a cockroach in the men’s bathroom. Also my latte was supposed to be hot and it was not hot whatsoever. My sandwich was cold as well.
Atmosphere: 1
Food: 1
Service: 1
Amanda Hazzard
The service here is horrible!! The employees are rude and act inconvenienced when ordering every single time. Also, do they ever clean the place?! They need to get rid of current management and just start over. DO BETTER! They’re ALWAYS out of most donuts no matter the time of day. And since when do they start charging $1.09 for a freaking WATER?!!!!
Madi M
Really slow service. Workers in the back on their phones. Interrupted order to turn music.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Donuts, Iced Latte
Isabella
every time i come here they always take forever!! it’s always in the drive thru too. i've probably waited max 15 minutes with NO cars in the line. i had to repeat my order like three times last time i came. these people need better training.
Sent grandson for a simple dozen with no cake donuts at 8 am on a Saturday morning. 6 cakes and not much else. who is planning product?
Atmosphere: 3
Food: 1
Service: 1
Service staff is very friendly and helpful. The location is a prime spot right off of Main Street and has a nice easy access drive through. We, however, went inside.
The donuts were old....tables/floors were dirty. I was informed by my husband not to risk the restroom if neccessary. Perhaps a deep clean is in store, but won't be returning for more, despite the amazing/kind customer service.
Atmosphere: 2
Food: 2
Service: 5
When I first started coming to this location it was fabulous. Now, not so much. My mamma's noticed her Cappuccino is biter. Do know what the problem is.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Croissant
Quick hot friendly I recommend
Atmosphere: 5
Food: 5
Service: 5
They really are a great staff.
Dietary restrictions: They always have oat milk.. yay!
Atmosphere: 5
Food: 5
Service: 5
Slow service
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Caramel Iced Macchiato, Dunkin' Lemonade Refreshers
On Saturday November 17th I ordered a cup of coffee in the drive through. The manager asked me if I would like to donate 1.00 to a charity and I said NO. The manager charged me the 1.00 anyway. I have filed a complaint with DD headquarters and with the TN Attorney General and the CFPB. I have been coming here for 10 years so this was surprising. Customer Beware and an Audit needs to be completed. It’s the principle of it. As the consumer I am the decision maker if i want to donate to a certain charity. NOT THE MANAGER.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bacon Egg and Cheese
Stood at the register for five minutes to place an order. Two employees were working on drive thru or online orders and never even acknowledged we were there so we walked out. One employee walked over from the ice cream counter so I know she saw us. We understand that they were busy but it isn't difficult to say "we will be with you in a minute"
Service: 1
Just moved here to Spring Hill. We tried this Dunkin location three times and every single time the coffee tasted like water. This time my
husband actually spoke up. Sorry Dunkin’ you just lost regular customers.
Food: 1
Service: 1
Horrible experience. I come here very frequently, and I get the same thing every time. They tend to underfill the drinks, I guess in order to save product? I have never complained about this. I usually let it go since I’m a regular customer, but today’s experience was absurd. When it comes to a large drink, I expect it to be filled to the top. My drink today was very low, and I hadn’t even taken a sip. It looked like someone had taken 5 gigantic gulps and then it was served. I took three sips and the cup was at the halfway mark. Ridiculous! This is a common problem with this location. Just fill the dang cup! It’s not that hard! When I asked if they could fill to the top, she refused. Maybe she’s the one who took the big gulps. ? I won’t be coming here again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst Dunkin I’ve ever been to. There was a cockroach in the men’s bathroom. Also my latte was supposed to be hot and it was not hot whatsoever. My sandwich was cold as well.
Atmosphere: 1
Food: 1
Service: 1
The service here is horrible!! The employees are rude and act inconvenienced when ordering every single time. Also, do they ever clean the place?! They need to get rid of current management and just start over. DO BETTER! They’re ALWAYS out of most donuts no matter the time of day. And since when do they start charging $1.09 for a freaking WATER?!!!!
Really slow service. Workers in the back on their phones. Interrupted order to turn music.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Donuts, Iced Latte
every time i come here they always take forever!! it’s always in the drive thru too. i've probably waited max 15 minutes with NO cars in the line. i had to repeat my order like three times last time i came. these people need better training.
Food: 4
Service: 1
Try that chicken and roasted peppers wrap.
Atmosphere: 3
Food: 4
Service: 4
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