Pizza Hut
3538 Tom Austin Hwy, Springfield
(615) 384-4600
Recent Reviews
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Food was awesome, very kind staff, comfortable atmosphere
Atmosphere: 5
Food: 5
Service: 5
Amazing staff and pizza was awesome
Atmosphere: 5
Food: 5
Service: 5
Very Amazon staff!! Definitely will be back soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Personal Pan Pizza Pepperoni
The Pizza was just like I like it
Atmosphere: 5
Food: 5
Service: 5
Yesterday, May 9th, I had a very bad experience at this location. I ordered my pizza by phone and arrived half an hour later. When I got to the window, I waited for about 8 minutes and no one served me. Then, a woman came out to serve me because there was already a line of cars and I was first. What she did was send me to park because there were many people waiting. She gave the order to the person behind me. Meanwhile, I had to get out and go inside to get the pizza. It's not fair that they do that. To me, that was racism, and I will not buy from that restaurant again until they change their attitude. The pizza was already cold.
It's Saturday May 3, 2:56 pm.
I just received my order which is NOT what I thought I was ordering. I didn't want a pesto thin crust in squares. I called the store and clearly explained the situation to Tiffany who was not helpful at all, spoke over me, had me in hold and then tried to get more money out of me while calling me a liar, I can't believe that this company has stopped so low. She clearly has no idea how to handle customer complaints or disapproval and refused to do anything to make this right. I would love to speak with corporate. The picture of the pizza I ordered is NOT the pizza I wasted my money on and received. If you look at the pictures, you will see the pizza they advertised is not what I got! I want my money back.
Atmosphere: 1
Food: 1
Service: 1
Ordered carry out online, it was hot and ready on time. The pizza and breadsticks we ordered were great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Had the worst service from this place. Pizza had no sauce on it, and the bread sticks were soggy. The manager wanted us to bring it back, when it was delivered.The way the manager handled it was horrible. Very poor customer service
Will not eat from here again.
Horrible. Wouldn’t take my gift card which is the only reason I ordered. Cashier also can’t control her language. Very unprofessional.
Atmosphere: 1
Food: 1
Service: 1
The food was bad, the cheese bread wasn’t cut for my 4-year-old, the pizza had little cheese, and the dough was too tough to eat. Delivery was fast, though.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
pizza tasted like it had been pre made some time before...i called, ordered & was there in 13mins...it tasted old!
Atmosphere: 4
Food: 2
Service: 4
We got our order messed up. We ordered 2 pizzas with pan crust. We told them repeatedly pan crust, as we have gotten the wrong crust before. Somehow we got thin crust! Don't know how you get pan and thin mixed up!
Bought 2 medium pizzas & there was very little sauce & very little cheese. Actually couldn’t eat because it was burnt.
Atmosphere: 2
Food: 2
Service: 4
Recommended dishes: Breadsticks
We went to the store to order a pizza and when we were checking our bank later in the evening we saw that they charged us twice. One charge was $3 more than the than the first charge. So we called the bank to let them know and they said one of the charges should drop off in a couple of days. So we decided to call Pizza Hut and make them aware of the 2 charges. They told us since we already picked up the pizza we should have checked the bank before we left. After thinking about it for a while I decided to call them back. I asked them how many of their customers actually stand there and check their bank statement before they leave the store. And why is one charge $3 more than the other. I guess someone decided to help themselves with a little tip. I know losing just one customer doesn’t matter to them but there are other places to get pizza. No more Pizza Hut for us!!!
If I could give zero stars, I would. This is more about Pizza Hut as a company. We are having severe storms with tornados and flash floods. Due to this I needed to cancel on order I placed online. I spent 20 minutes trying to get this cancelled and the same 3 ppl just kept transferring me back and forth between them. Absolutely horrible experience. I will never eat Pizza Hut again unless it's in person -- which never happens anyway. Y'all save yourself a headache and just eat local.
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