We stopped in for an apple pie and a chocolate milkshake. Unfortunately, they didn't have apple pies and only strawberry and of course I didn't want strawberry. He wanted a chocolate milkshake and the milkshake machine was apparently down. We were traveling through on our way to vacation and so at least we got a restroom break out of it. The cashier check in lady was nice and the facility appeared clean. We know now why there's so many jokes about McDonalds icecream/milkshake machines not working....lol...this was our 1st time experiencing this ourselves though, note. Maybe next time.
Atmosphere: 5
Service: 5
Hope Russell
Great 1st shift service and high quality food
Randall Smith
I went to McDonalds in Sweetwater TN may 1st, 2nd and 3rd of 2025. I had forgotten to make a review for quite some time. I have never had “fast” food and had to wait in the drive-thru that long. I spent over 20 minutes on all occasions, each day hoping for better service but not received. Stephen Long is the supervisor or was at this point but since then maybe they have fixed the issue or let him go. I would hope that Mark Smith, the owner operator would strategize more effectively to meet the criteria the franchise expects.
Atmosphere: 1
Food: 3
Service: 1
Larry Long
Just got an ice cream cone
Atmosphere: 5
Food: 5
Service: 5
Miralam Shah
Very bad experience. The manager had a terrible attitude. I ordered Happy Meals for my kids and clearly asked not to include nuggets because we do not eat meat. I told her to charge me for everything except the meat, but she refused and acted like it was impossible. Instead of helping, she was rude and unprofessional. On top of that, the restaurant had a bad smell, including the bathroom. This place needs better management and customer service.
Service: 1
Mike Anticola
I know it's McDonald's but some people actually enjoy their food! Cold fries stale burgers. Needs work
Atmosphere: 3
Food: 1
Service: 5
Andrea Locke
While the wait in drive thru definitely leaves something to be desired, at least the food is typically good. Ordered delivery this time...not good. Missing my tea for my meal, fries cold and soggy, chicken for mccrispy was burnt but somehow still soggy, missing pickles, and pies were cold and dry. At least the mocha frappe was right.
Food: 1
Service: 2
Stephen Bauer
Im not one to normally leave reviews but......Holy Crap!?! It was a disaster from start to finish. Started off ordering at the kiosk machine, finished with no receipt or order numbers. As we walked around the corner to wait was looking at a lobby fountain machine a complete disaster, temperamental people tired of waiting. During the 30 min wait on our food observed most of night shift aimlessly huddling, joking worrying about who called who 🤷🏼all while lines stacking up behind us. Finally made it out the door and home......found supposed to be big mac (see photos). Not even sure what to say about that one! Least an final they left out the apple pies. 😡 Last time ever walking into that mess hole again. You all are falling short majorly!!
Atmosphere: 1
Food: 1
Service: 1
Drew Adams
Food was cold, service was unorganized unprofessional and everyone was young , no leadership
Atmosphere: 1
Food: 1
Service: 1
CharityandJay
Upon walking in the tables were covered in trash. I placed my order. The kids wanted a Grinch meal but thats okay because I understand that it's a limited featured item. I completely understand that they might run out of it. However, waiting for my food three other people ordered. One gentleman ordered a frappe and two apple pies. He went to the bathroom waited five more minutes and then walked out. He walked out because whoever was in the back was cussing people out in the back. The gentleman walked out saying this is ridiculous. The lady wearing a black jacket on 12/4/2025 then proceeded to ignore the person that was waiting at the drive thru, she walked out into the lobby to her friends and asked them why are they even here I'm in drive thru and I don't want to do it. The same woman let her friends in the lobby take that frappe and apple pies. There was one young man in the back that pushed the same girl and she told him if you don't stop freaking pushing me. I don't appreciate it because I had four kids with me ten and under and they had to hear them cussing which is not appropriate at all. I hope something is done about this and the time I was here was from 7:33 to 8:00 because the kids were eating their food.
Food was mediocre. Fry’s were undercooked and were saltier than the ocean. I asked for no cheese and they STILL put cheese. The service there was bad, but was still worse bad for it being completely empty. The customer service on the other hand everybody was rude there. No one had a smile and when I said I wanted the five dollar bag and I asked for a Mcdouble the lady there said “The McDouble is now the six dollar bag.” She then proceeded to give me this nasty look as if I just ruined her whole day. Other employee in the back when I handed her the money said “if you’re broke, just say that”. The atmosphere was nasty. I looked behind the counter under the kitchens and there was a lot of trash, crumbs, and was just dirty in general. This place was overall horrible with just everything will never be returning again. The staff was very rude. Ran by a whole bunch of teenagers who didn’t know what they were doing. They don’t know how to treat customers at all. Even if it was just in a “joking manner”.
Atmosphere: 1
Food: 2
Service: 1
Ashley Muller
Waited 30 minutes for our food, doesn’t appear they know what they’re doing. People behind the counter were very rude to customers.
Atmosphere: 1
Food: 2
Service: 1
Jonathan Holmberg
Cashier said 10.81. I saw 10.18 on the screen so I said “10.81 are you sure?” She said yes. I hand $11. She gives me 82 cents change. I had a quarter in my pocket man, I could have used my dang quarter
Food: 3
Service: 1
dori b
Everyone acted like they had something better to do, the food was cold it took forever to get. A bunch of teenagers were running around like they were three year olds in daycare. I wish I would have went somewhere else. But we had been driving a long time and we were hungry, we should have went somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Shannon Zetzsche
They literally mess up every single order i place there. Absolutely ridiculous and lazy
We stopped in for an apple pie and a chocolate milkshake. Unfortunately, they didn't have apple pies and only strawberry and of course I didn't want strawberry. He wanted a chocolate milkshake and the milkshake machine was apparently down. We were traveling through on our way to vacation and so at least we got a restroom break out of it. The cashier check in lady was nice and the facility appeared clean. We know now why there's so many jokes about McDonalds icecream/milkshake machines not working....lol...this was our 1st time experiencing this ourselves though, note. Maybe next time.
Atmosphere: 5
Service: 5
Great 1st shift service and high quality food
I went to McDonalds in Sweetwater TN may 1st, 2nd and 3rd of 2025. I had forgotten to make a review for quite some time. I have never had “fast” food and had to wait in the drive-thru that long. I spent over 20 minutes on all occasions, each day hoping for better service but not received. Stephen Long is the supervisor or was at this point but since then maybe they have fixed the issue or let him go. I would hope that Mark Smith, the owner operator would strategize more effectively to meet the criteria the franchise expects.
Atmosphere: 1
Food: 3
Service: 1
Just got an ice cream cone
Atmosphere: 5
Food: 5
Service: 5
Very bad experience. The manager had a terrible attitude. I ordered Happy Meals for my kids and clearly asked not to include nuggets because we do not eat meat. I told her to charge me for everything except the meat, but she refused and acted like it was impossible. Instead of helping, she was rude and unprofessional. On top of that, the restaurant had a bad smell, including the bathroom. This place needs better management and customer service.
Service: 1
I know it's McDonald's but some people actually enjoy their food! Cold fries stale burgers. Needs work
Atmosphere: 3
Food: 1
Service: 5
While the wait in drive thru definitely leaves something to be desired, at least the food is typically good. Ordered delivery this time...not good. Missing my tea for my meal, fries cold and soggy, chicken for mccrispy was burnt but somehow still soggy, missing pickles, and pies were cold and dry. At least the mocha frappe was right.
Food: 1
Service: 2
Im not one to normally leave reviews but......Holy Crap!?! It was a disaster from start to finish. Started off ordering at the kiosk machine, finished with no receipt or order numbers. As we walked around the corner to wait was looking at a lobby fountain machine a complete disaster, temperamental people tired of waiting. During the 30 min wait on our food observed most of night shift aimlessly huddling, joking worrying about who called who 🤷🏼all while lines stacking up behind us. Finally made it out the door and home......found supposed to be big mac (see photos). Not even sure what to say about that one! Least an final they left out the apple pies. 😡 Last time ever walking into that mess hole again. You all are falling short majorly!!
Atmosphere: 1
Food: 1
Service: 1
Food was cold, service was unorganized unprofessional and everyone was young , no leadership
Atmosphere: 1
Food: 1
Service: 1
Upon walking in the tables were covered in trash. I placed my order. The kids wanted a Grinch meal but thats okay because I understand that it's a limited featured item. I completely understand that they might run out of it. However, waiting for my food three other people ordered. One gentleman ordered a frappe and two apple pies. He went to the bathroom waited five more minutes and then walked out. He walked out because whoever was in the back was cussing people out in the back. The gentleman walked out saying this is ridiculous. The lady wearing a black jacket on 12/4/2025 then proceeded to ignore the person that was waiting at the drive thru, she walked out into the lobby to her friends and asked them why are they even here I'm in drive thru and I don't want to do it. The same woman let her friends in the lobby take that frappe and apple pies. There was one young man in the back that pushed the same girl and she told him if you don't stop freaking pushing me. I don't appreciate it because I had four kids with me ten and under and they had to hear them cussing which is not appropriate at all. I hope something is done about this and the time I was here was from 7:33 to 8:00 because the kids were eating their food.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Food was mediocre. Fry’s were undercooked and were saltier than the ocean. I asked for no cheese and they STILL put cheese. The service there was bad, but was still worse bad for it being completely empty. The customer service on the other hand everybody was rude there. No one had a smile and when I said I wanted the five dollar bag and I asked for a Mcdouble the lady there said “The McDouble is now the six dollar bag.” She then proceeded to give me this nasty look as if I just ruined her whole day. Other employee in the back when I handed her the money said “if you’re broke, just say that”. The atmosphere was nasty. I looked behind the counter under the kitchens and there was a lot of trash, crumbs, and was just dirty in general. This place was overall horrible with just everything will never be returning again. The staff was very rude. Ran by a whole bunch of teenagers who didn’t know what they were doing. They don’t know how to treat customers at all. Even if it was just in a “joking manner”.
Atmosphere: 1
Food: 2
Service: 1
Waited 30 minutes for our food, doesn’t appear they know what they’re doing. People behind the counter were very rude to customers.
Atmosphere: 1
Food: 2
Service: 1
Cashier said 10.81. I saw 10.18 on the screen so I said “10.81 are you sure?” She said yes. I hand $11. She gives me 82 cents change. I had a quarter in my pocket man, I could have used my dang quarter
Food: 3
Service: 1
Everyone acted like they had something better to do, the food was cold it took forever to get. A bunch of teenagers were running around like they were three year olds in daycare. I wish I would have went somewhere else. But we had been driving a long time and we were hungry, we should have went somewhere else.
Atmosphere: 1
Food: 1
Service: 1
They literally mess up every single order i place there. Absolutely ridiculous and lazy
Atmosphere: 1
Food: 1
Service: 1
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