Drove 10 hours to come for my sisters bachelorette party so we called in an order for pickup. Went to the door and the sign was closed and doors were locked. We called again to confirm address and order but then no one would answer and instead repeatedly put us on hold. So we’re left starving and really unhappy.
Atmosphere: 1
Food: 1
Service: 1
Game Changer
Store, and Google says it’s open until 10 on Mondays. They confirmed it a month ago on Google. But this is the second time we’ve tried to go there at before 10pm (it’s 9:15pm) and they are closed!
Atmosphere: 1
Food: 1
Service: 1
Craig Schrock
We called from across the street to see if they would deliver to us at a festival, I would like to give more information but we sat on hold for 15 minutes, not an exaggeration because we were timing it to see how long it would take. Terrible. Don't know if the food is any good?
Atmosphere: 1
Food: 1
Service: 1
TGK
Girl, I was not expecting the best Pizza Hut I've ever had in Townsend, TN. Y'all had that ish on point.
Atmosphere: 5
Food: 5
Service: 5
Craig Carson
Definitely won't be back! No atmosphere, food was terrible for the cost. Got a pepperoni pizza deap dish, nothing like we'd had at other pizza huts, it look like it was a pre-made pizza. A frozen pizza would have tasted better. I asked for some parmesan cheese to go with our over priced crappy pizza, and the said I could purchase some for a $1 + tax additional. Are you kidding me??? Never again!! Im done with this pizza hut! Gas station pizza would be better.
Atmosphere: 1
Food: 1
Service: 3
Dawn Green
7/29/25 Just a heads up for those people who live in Townsend or those visiting. This store says they are open until 10pm, but they close at 8pm. I attempted to place an order at 830 for pick up. Understand they have a pizza hut call center that answers if the store doesn't pick up locally and takes your order. I drove past a different pizza hut to order from this one because it is closer to my house and would still be hot when I got home. Placed my order and a couple minutes later, I get a call saying sorry, the store you ordered from closed early. Now, Im mad because Townsend doesn't have alot of options for food. Today, 7/30/25, I called and spoke to the manager at the store to find out why they had closed early. I was met with an indifferent attitude of we close early due to staffing shortages, and someone higher than him needs to change the listed hours online. He also informed me that 8pm is closing until further notice. There was no, Im sorry for the inconvenience, nothing. Corporate, you may want to check into this store.
Service: 1
adam duggan
This place is run by amateurs with zero concern for the customer. If you're gonna change the times of service then you should update Google. There's not a lot of options in a small town. Sign on the door says they close at 8pm daily. It's Saturday night.
Atmosphere: 1
Food: 1
Service: 1
Ross Parker
Ordered pizza to be picked up at 9 pm as the website shows they are open u til 10. After getting out of the river to go get our pizza we had a voicemail saying if we did not pick it up by 8 PM. They would cancel our order. Why does the website show they’re open until 10 but they canceled an order at 8 o’clock.
Atmosphere: 1
Food: 1
Service: 1
Farrell Cable
The app said that they deliver was open but when I called they said they were closed for delivery. They should start working on that for there not doing there jobs.
Atmosphere: 3
Food: 3
Service: 1
Cindy Longbrake
Food was good and I will repeat my business very pleasant servers
Constantly closing at odd hours, 8pm on a Friday night for example.
Atmosphere: 1
Food: 1
Service: 1
Gerald Cook
This was the absolute worse pizza I have ever had. There is no eating in which was ok for me since I was getting it to go. Got it home, opened the box and the dough was absolutely raw. It was so raw that it was sticking to the box.
Drove 10 hours to come for my sisters bachelorette party so we called in an order for pickup. Went to the door and the sign was closed and doors were locked. We called again to confirm address and order but then no one would answer and instead repeatedly put us on hold. So we’re left starving and really unhappy.
Atmosphere: 1
Food: 1
Service: 1
Store, and Google says it’s open until 10 on Mondays. They confirmed it a month ago on Google. But this is the second time we’ve tried to go there at before 10pm (it’s 9:15pm) and they are closed!
Atmosphere: 1
Food: 1
Service: 1
We called from across the street to see if they would deliver to us at a festival, I would like to give more information but we sat on hold for 15 minutes, not an exaggeration because we were timing it to see how long it would take. Terrible. Don't know if the food is any good?
Atmosphere: 1
Food: 1
Service: 1
Girl, I was not expecting the best Pizza Hut I've ever had in Townsend, TN. Y'all had that ish on point.
Atmosphere: 5
Food: 5
Service: 5
Definitely won't be back! No atmosphere, food was terrible for the cost. Got a pepperoni pizza deap dish, nothing like we'd had at other pizza huts, it look like it was a pre-made pizza. A frozen pizza would have tasted better. I asked for some parmesan cheese to go with our over priced crappy pizza, and the said I could purchase some for a $1 + tax additional. Are you kidding me??? Never again!! Im done with this pizza hut! Gas station pizza would be better.
Atmosphere: 1
Food: 1
Service: 3
7/29/25 Just a heads up for those people who live in Townsend or those visiting. This store says they are open until 10pm, but they close at 8pm. I attempted to place an order at 830 for pick up. Understand they have a pizza hut call center that answers if the store doesn't pick up locally and takes your order. I drove past a different pizza hut to order from this one because it is closer to my house and would still be hot when I got home. Placed my order and a couple minutes later, I get a call saying sorry, the store you ordered from closed early. Now, Im mad because Townsend doesn't have alot of options for food. Today, 7/30/25, I called and spoke to the manager at the store to find out why they had closed early. I was met with an indifferent attitude of we close early due to staffing shortages, and someone higher than him needs to change the listed hours online. He also informed me that 8pm is closing until further notice. There was no, Im sorry for the inconvenience, nothing. Corporate, you may want to check into this store.
Service: 1
This place is run by amateurs with zero concern for the customer. If you're gonna change the times of service then you should update Google. There's not a lot of options in a small town. Sign on the door says they close at 8pm daily. It's Saturday night.
Atmosphere: 1
Food: 1
Service: 1
Ordered pizza to be picked up at 9 pm as the website shows they are open u til 10. After getting out of the river to go get our pizza we had a voicemail saying if we did not pick it up by 8 PM. They would cancel our order. Why does the website show they’re open until 10 but they canceled an order at 8 o’clock.
Atmosphere: 1
Food: 1
Service: 1
The app said that they deliver was open but when I called they said they were closed for delivery. They should start working on that for there not doing there jobs.
Atmosphere: 3
Food: 3
Service: 1
Food was good and I will repeat my business very pleasant servers
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Constantly closing at odd hours, 8pm on a Friday night for example.
Atmosphere: 1
Food: 1
Service: 1
This was the absolute worse pizza I have ever had. There is no eating in which was ok for me since I was getting it to go. Got it home, opened the box and the dough was absolutely raw. It was so raw that it was sticking to the box.
Atmosphere: 1
Food: 1
Service: 2
Hot, fresh, and on time
Food: 5
Service: 5
Love it
Atmosphere: 5
Food: 5
Service: 5
Very good place to eat
Atmosphere: 5
Food: 5
Service: 5
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