Food was okay, but we couldn't drink our teas. They were sweet instead of unsweet.
Christopher Cox
Went to eat got the number one 4 tenders with jalapeno poppers when the got to us it was so dry and was so hard I couldn't eat it this is the second time this has happened
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Rolls, Serendipity
monsta minds entertainment
Food was good surprised me lol I passed this place so many times and just randomly decided to try it out. Staff was patient, food was tasty I liked that the fried chicken wasn't salty unlike you know where lol. What stood out to me was the taste of the chicken and they have a really good cream corn. Deff give them a try.
Atmosphere: 4
Food: 4
Service: 4
Lysa Gradillas
Great food, reasonably priced, nice employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes, Corn Nuggets, Rolls, Gallon of Tea
Brandon Huse
Placed an order online and was supposed to be ready at 7:05 pm. I arrived at 7:05 and had two other people in line already. The customers that ordered at the register got their food within 10-15 minutes. I sat there until 7:40 pm before I got mine. They said they were giving me some free biscuits for the wait….I could have made biscuits in that amount of time. What really pisses me off is that I gave them a 20% tip online. Glad I did go in so that I could actually see how dirty the whole place was.My family and I will never spend another dime at this store!
Atmosphere: 1
Food: 1
Service: 1
Chloe Brubaker
I’ve never had a good experience here. It’s always horrible customer service every time. I always forget how bad it is, and then end up going. I went through drive through this evening, and the chick was rude for no reason. She had a nasty attitude from the start. I waited 30 min in the drive through, to end up being treated that way. if you don’t like your job, then don’t work there.?
Atmosphere: 1
Food: 1
Service: 1
Claudia Lopez
Never give a complete order. Don't use Uber here they don't send it complete then don't bother with you if you call to complain. I waited 2 hours for a 2 chicken tender meals and received one. That was our dinner for tonight. Manager just said I can get a refund through Uber or she'd write down a credit neither solved my problem.
Atmosphere: 1
Food: 2
Service: 1
Kody “Mac” McCuistion
I pulled into the drive thru at 9:05 PM on a Wednesday night. There were no other cars in line and none in the parking lot. Aware they close at 10:00 PM, I fully expected my order would take a bit as most chicken establishments switch to "cook to order" in their last open hours. What I did not expected was the exasperated sigh from the drive thru employee when I placed my chicken order. I maintained a jovial demeanor regardless and continued with my two sides, choice of bread (love the rolls), but then when asked if there was anything else - it happened again. I ordered 3 fried cherry pies (amazing!) and commented, 'ya know, since we are cook to order anyway.' The sigh that came through the speaker was deafening and outright rude. The employee then said, in a rather perturbed voice, 'I guess I'll have your total at the window.' Which she did, eventually when she came to collect my money. Never once smiled, thanked me for coming or showed anything towards me one would call warm the entire time I was on property. This being a full 45 minutes before close, with no other guests whatsoever.Now I understand, they're probably cleaning and hoping to go home a little earlier because they happen to be slow tonight. That does not make any difference in how you treat a customer at your establishment.This entire review has been typed as I still wait for my order to finish being cooked. My apologies to the employees of Chicken E, I won't disturb you again.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Corn Nuggets, Rolls
Vaquero72
Thursday night, it was dinner time around 6 PM. Extremely busy. Which I did not mind waiting at all. Took about 10 minutes before we were able to place our order. Ordered a combo number four, chicken, and a combo number five, Gizzards. Set at the window in my car for another 15 to 20 minutes waiting for our order to be ready, I’m guessing the gizzards were taking a while. I’m not sure what the issue was, but I did observe a crew working hard to get peoples food ready especially the guy at the drive-through window. I don’t remember his name, but he was doing an awesome job eating peoples food out the drive-through window. So to the management. You have a great crew.Now, when I got home is a different story. I had ordered barbecue sauce to go with my gizzard meal. But no barbecue sauce. There was gravy with my gizzards, but the gravy was consistency of water, not really gravy and it had a funny granular taste to it like it wasn’t probably mixed and Over saltedSo the service was five star. But the food was not.
Food: 1
Service: 4
Kristina Ogle
We are visiting from Adam town in this chicken express. Who's right across the street from our hotel So we took a break from working ordered online and a picked it up. The worker at the window was very rude and hateful. Handed me my drinks dripping. They couldnt even wipe the drinks off . And I asked for more honey because only got 2 package of honey in. She basically just told me no and shut the window has customer service in this town Gone out the window will not be visiting this chicken express again.
Came through the drive thru at 8:05 pm 01/10/24 ordered a 20 piece tenders w biscuits, fries, okra, and corn nuggets with a gallon of sweet tea (6 items) only to get home to find I had everything but the chicken. I live 30 minutes outside of town! I called them and told them I didn’t have my chicken and they said I would have to come back or give my name and get it another day. I have to feed my kids so back to the store I go after telling them I live 30 minutes out of town and I am on my way. I arrive back at the store and ask for my 20 piece tenders, in which the male employee has no idea what I’m talking about. About this time the drive thru lady that didn’t give me all my food walks up and I tell her I’m here for my food … you didn’t give me the tenders. Instead of saying she apologized and instead of having my food ready and waiting on me she replies it’s my first day to which I replied can you count to 6!? (Pardon my frustration!! I apologize!) The manager was in the office never bothering to get up out of her chair and come address me professionally. Check the cameras for proof! Instead she spoke from the office with me having to poke my head around the corner to even hear everything she was saying. She told me I don’t need to be rude to the employees. That we are human and make mistakes, which is true. But I too am human and can be irritated about poor food service and lack of customer service as well. Your whole job is FAST FOOD S-E-R-V-I-C-E!! This store was not busy when I came through, either time, (check your register logs if you don’t believe me) so it’s not like they were so busy that it got mixed up. Not to mention this whole thing cost me 2 hours of my time driving back and forth plus the gas I had to waste because someone can’t make sure all the items are in the bag, especially the main part of the meal. Just to show up and have to further wait for my tenders while arguing with staff. Let me tell you what those hot tenders were so good with cold sides by the time I got home but yeah you’re right I’m the Karen huh? If you can’t count 6 items on a ticket and verify 5 boxes and 1 gallon of tea before you hand over the order something is really wrong. And if she’s in training it’s not her fault, it’s the managers bc she should make sure someone is checking on her until she gets it down to avoid frustration and bad customer experiences. And yeah I probably could’ve checked it myself before I got all the way home but you know what it’s your job, TO DO YOUR JOB! So maybe next time just say sorry for the inconvenience and have the customer not have to wait when they show up the second time bc you didn’t get it right the 1st time!!! Instead of what you did which was cause me a huge inconvenience without any accountability for my frustration. Instead treating and acting like I’m out of line. DO YOUR JOB right and who knows maybe one day you’ll get praise! I will be calling corporate because I feel management here needs replaced. This isn’t the 1st bad experience I’ve had at this particular location either so now I will never be back I’ll give my money to the other chicken places in town. I’ll be sure to point out to corporate all those 1 star reviews within the last six months … smh … obviously I was correct in saying poor management is 100% at fault!!
Atmosphere: 1
Food: 1
Service: 1
DeAnna Carver (Miss Cyan Skyy)
I bought chicken from them and I asked for no spicy because I have gastroparesis and GERD I can't have spicy chicken and I got really sick throwing up and it's a night before my
Atmosphere: 3
Food: 1
Service: 1
Gloria Winkfield
This was the worsed fish that I have eaten at Chicken Express. It was bland no seasoning and hard. The only thing good was the rolls. It was too much ice in the soda. I ask for 2 pieces of fish they charged me for 3 and I ask for 2 rolls gave me one. I will not be going there anymore. Where I moved from Chicken Express was always on point.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mashed Potatoes, Rolls
John Burgess
The food was delicious as always. Service was quick, and the staff was friendly.
No one in Texas puts corn in their hush puppies if you want corn poppers, then you order corn poppers if you want hush puppies you order hush puppies when I got there they were rude, obstinate and unhelpful. I almost left, but I went ahead and made the fish was good the rest of it sucked.
Food was okay, but we couldn't drink our teas. They were sweet instead of unsweet.
Went to eat got the number one 4 tenders with jalapeno poppers when the got to us it was so dry and was so hard I couldn't eat it this is the second time this has happened
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Rolls, Serendipity
Food was good surprised me lol I passed this place so many times and just randomly decided to try it out. Staff was patient, food was tasty I liked that the fried chicken wasn't salty unlike you know where lol. What stood out to me was the taste of the chicken and they have a really good cream corn. Deff give them a try.
Atmosphere: 4
Food: 4
Service: 4
Great food, reasonably priced, nice employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes, Corn Nuggets, Rolls, Gallon of Tea
Placed an order online and was supposed to be ready at 7:05 pm. I arrived at 7:05 and had two other people in line already. The customers that ordered at the register got their food within 10-15 minutes. I sat there until 7:40 pm before I got mine. They said they were giving me some free biscuits for the wait….I could have made biscuits in that amount of time. What really pisses me off is that I gave them a 20% tip online. Glad I did go in so that I could actually see how dirty the whole place was.My family and I will never spend another dime at this store!
Atmosphere: 1
Food: 1
Service: 1
I’ve never had a good experience here. It’s always horrible customer service every time. I always forget how bad it is, and then end up going. I went through drive through this evening, and the chick was rude for no reason. She had a nasty attitude from the start. I waited 30 min in the drive through, to end up being treated that way. if you don’t like your job, then don’t work there.?
Atmosphere: 1
Food: 1
Service: 1
Never give a complete order. Don't use Uber here they don't send it complete then don't bother with you if you call to complain. I waited 2 hours for a 2 chicken tender meals and received one. That was our dinner for tonight. Manager just said I can get a refund through Uber or she'd write down a credit neither solved my problem.
Atmosphere: 1
Food: 2
Service: 1
I pulled into the drive thru at 9:05 PM on a Wednesday night. There were no other cars in line and none in the parking lot. Aware they close at 10:00 PM, I fully expected my order would take a bit as most chicken establishments switch to "cook to order" in their last open hours. What I did not expected was the exasperated sigh from the drive thru employee when I placed my chicken order. I maintained a jovial demeanor regardless and continued with my two sides, choice of bread (love the rolls), but then when asked if there was anything else - it happened again. I ordered 3 fried cherry pies (amazing!) and commented, 'ya know, since we are cook to order anyway.' The sigh that came through the speaker was deafening and outright rude. The employee then said, in a rather perturbed voice, 'I guess I'll have your total at the window.' Which she did, eventually when she came to collect my money. Never once smiled, thanked me for coming or showed anything towards me one would call warm the entire time I was on property. This being a full 45 minutes before close, with no other guests whatsoever.Now I understand, they're probably cleaning and hoping to go home a little earlier because they happen to be slow tonight. That does not make any difference in how you treat a customer at your establishment.This entire review has been typed as I still wait for my order to finish being cooked. My apologies to the employees of Chicken E, I won't disturb you again.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Corn Nuggets, Rolls
Thursday night, it was dinner time around 6 PM. Extremely busy. Which I did not mind waiting at all. Took about 10 minutes before we were able to place our order. Ordered a combo number four, chicken, and a combo number five, Gizzards. Set at the window in my car for another 15 to 20 minutes waiting for our order to be ready, I’m guessing the gizzards were taking a while. I’m not sure what the issue was, but I did observe a crew working hard to get peoples food ready especially the guy at the drive-through window. I don’t remember his name, but he was doing an awesome job eating peoples food out the drive-through window. So to the management. You have a great crew.Now, when I got home is a different story. I had ordered barbecue sauce to go with my gizzard meal. But no barbecue sauce. There was gravy with my gizzards, but the gravy was consistency of water, not really gravy and it had a funny granular taste to it like it wasn’t probably mixed and Over saltedSo the service was five star. But the food was not.
Food: 1
Service: 4
We are visiting from Adam town in this chicken express. Who's right across the street from our hotel So we took a break from working ordered online and a picked it up. The worker at the window was very rude and hateful. Handed me my drinks dripping. They couldnt even wipe the drinks off . And I asked for more honey because only got 2 package of honey in. She basically just told me no and shut the window has customer service in this town Gone out the window will not be visiting this chicken express again.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Came through the drive thru at 8:05 pm 01/10/24 ordered a 20 piece tenders w biscuits, fries, okra, and corn nuggets with a gallon of sweet tea (6 items) only to get home to find I had everything but the chicken. I live 30 minutes outside of town! I called them and told them I didn’t have my chicken and they said I would have to come back or give my name and get it another day. I have to feed my kids so back to the store I go after telling them I live 30 minutes out of town and I am on my way. I arrive back at the store and ask for my 20 piece tenders, in which the male employee has no idea what I’m talking about. About this time the drive thru lady that didn’t give me all my food walks up and I tell her I’m here for my food … you didn’t give me the tenders. Instead of saying she apologized and instead of having my food ready and waiting on me she replies it’s my first day to which I replied can you count to 6!? (Pardon my frustration!! I apologize!) The manager was in the office never bothering to get up out of her chair and come address me professionally. Check the cameras for proof! Instead she spoke from the office with me having to poke my head around the corner to even hear everything she was saying. She told me I don’t need to be rude to the employees. That we are human and make mistakes, which is true. But I too am human and can be irritated about poor food service and lack of customer service as well. Your whole job is FAST FOOD S-E-R-V-I-C-E!! This store was not busy when I came through, either time, (check your register logs if you don’t believe me) so it’s not like they were so busy that it got mixed up. Not to mention this whole thing cost me 2 hours of my time driving back and forth plus the gas I had to waste because someone can’t make sure all the items are in the bag, especially the main part of the meal. Just to show up and have to further wait for my tenders while arguing with staff. Let me tell you what those hot tenders were so good with cold sides by the time I got home but yeah you’re right I’m the Karen huh? If you can’t count 6 items on a ticket and verify 5 boxes and 1 gallon of tea before you hand over the order something is really wrong. And if she’s in training it’s not her fault, it’s the managers bc she should make sure someone is checking on her until she gets it down to avoid frustration and bad customer experiences. And yeah I probably could’ve checked it myself before I got all the way home but you know what it’s your job, TO DO YOUR JOB! So maybe next time just say sorry for the inconvenience and have the customer not have to wait when they show up the second time bc you didn’t get it right the 1st time!!! Instead of what you did which was cause me a huge inconvenience without any accountability for my frustration. Instead treating and acting like I’m out of line. DO YOUR JOB right and who knows maybe one day you’ll get praise! I will be calling corporate because I feel management here needs replaced. This isn’t the 1st bad experience I’ve had at this particular location either so now I will never be back I’ll give my money to the other chicken places in town. I’ll be sure to point out to corporate all those 1 star reviews within the last six months … smh … obviously I was correct in saying poor management is 100% at fault!!
Atmosphere: 1
Food: 1
Service: 1
I bought chicken from them and I asked for no spicy because I have gastroparesis and GERD I can't have spicy chicken and I got really sick throwing up and it's a night before my
Atmosphere: 3
Food: 1
Service: 1
This was the worsed fish that I have eaten at Chicken Express. It was bland no seasoning and hard. The only thing good was the rolls. It was too much ice in the soda. I ask for 2 pieces of fish they charged me for 3 and I ask for 2 rolls gave me one. I will not be going there anymore. Where I moved from Chicken Express was always on point.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mashed Potatoes, Rolls
The food was delicious as always. Service was quick, and the staff was friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strips, Fried Okra, Mashed Potatoes, Corn Nuggets, French Fries, Rolls
No one in Texas puts corn in their hush puppies if you want corn poppers, then you order corn poppers if you want hush puppies you order hush puppies when I got there they were rude, obstinate and unhelpful. I almost left, but I went ahead and made the fish was good the rest of it sucked.
Atmosphere: 1
Food: 1
Service: 1