Wow Richeson FAMILY!! U recently acquired this location and I was happy. But ur PRICES have soared up . The same burger I’ve ate for awhile went up $.54 . I’d like to ask at what point do u THE OWNERS decide to absorb a little of this inflation? I’d bet ur profit margin STAYS THE same if not more. As a TRUE small business owner of over 40 yrs here in Abilene. Please ANSWER MY QUESTION!!
Atmosphere: 2
Food: 3
Service: 3
Tydrizzy 1
I hope by some miracle 0 stars can be an option for reviews, because this Dairy Queen is definitely deserving of it.. I will never go to a Dairy Queen in this city again. Ordered just a pasty melt sandwich and waited almost 30 minutes with no customers inside or ahead of me.. still don’t know to this day how it takes a staff of 5-30 minutes to put a patty with cheese between toast
Huey Bryan
Hard to beat DQ. Food and service was great at this location.
Atmosphere: 4
Food: 5
Service: 5
Michelle Massey
Well, I wanted tacos... They were out, but the burger and fries were good, as was Matt's chicken strips. But, it was late so I understand.
bleach5519
Definitely tell this location is aged and is slightly run down. Nothing wrong with that as long as things are clean and the service is good. Unfortunately this is not the case which is a shame.
Updated to one star. This service is easily the worst. I'm shocked....straight out a gas station has more attentive staff that give actual care about working. Never have I seen people work so slow in my life. This place needs a reorganization and management to set straight. I ordered one small blizzard and waited 25 some minutes. 25 Minutes for a blizzard! Like what even is that
Atmosphere: 2
Food: 2
Service: 1
Ivory Dearing
Love the ice cream and food but service is a little on the slow side!
Atmosphere: 4
Food: 5
Service: 4
Misty Hoffman
Service is extremely slow. Staff was dull and lifeless. They barely knew how to use the register. Customer service could use a lot of work.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Dipped Cones, Hot Fudge
Ron Pope
After waiting 15 minutes in the drive thru ( only one car in front of us). We ordered and waited another 20 minutes at the window for our food to come out wrong. Ugh!!! Woman tried to give me too much change back. She wouldn’t take the money back… laughed and said something unrecognizable. Very Slow Weird Experience. 🥲
Kristin Isbell
The employee at the window shined greatness in his customer service skills. And was betond accommodating and patient
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Burger
Judy Rose
Waited 23 minutes for cold fries and a cold burger that was wrong. Ordered lettuce tomato and mayo only on my burger got mayo and onions. Both burgers were cold as well as both fries. Came in for the $7 deal advertised but was told no we ain’t doing that!
so I ordered a dip cone and a health caramel brownie cupfection , there is one person in front of us and 3 families came after us . we ordered at 8:26 and received two of our items @ 8:49 because they decided to serve everybody else before us, and we had to go back up to the counter and ask for our dip cone and the a health caramel brownie cupfection after 20 minutes of waiting. There was a young female that kept on bringing out orders that she kept on getting wrong and when she would turn her back, she would roll her eyes. And you can hear the manager yelling at the coworkers there was a man that was not wearing gloves when he was making peoples food and his hands was very dirty. And it was time for him to dip my ice cream cone dip, not he sprinkled chocolate on top of the so-called dip cone. Then proceeds to ask me if that was OK with his fingers inside of the ice cream that I was supposed to eat I looked at him and I Can keep it and walked out because if I would’ve stayed, I would’ve went off on this person so I had to leave without purchase without getting a refund in the managers, sat there and started taking Watching the whole situation go down. None of the tables clean, and the floor disgusting in the dining area. and I was a food service worker so I know how a restaurant is supposed to be run and this was not it.
Atmosphere: 1
Food: 1
Service: 1
Z SPam
It shouldn't take 15 min to get a large fry at 2:30
Atmosphere: 1
Food: 5
Service: 1
Cassandra Gilbert
Dairy Queen has always tried to do it's best. The quality of the food depends on the cook. In recent years the managers have done an exceptional job of employing good cooks. I love the ice cream, blizzards and shakes. The food is better than Burger King and McDonald's. Now that prices have gone up I would say it's still on the higher side. I give five stats because everyone who works there is trying their best. I was greeted with smiles and professionalism.
Atmosphere: 5
Food: 5
Service: 5
Bre Mack
They fired me over a girl who wanted to fight me mind you I never put my hands on her or anyone at the establishment so they basically fired me for no reason and told me I can never go on the property and I would never eat there in the first place because they have roaches and they failed inspection twice I would not recommend eating here. They do not wear gloves and they barely wash their hands.
Jay Jones
OMG, Black people stay away from this diary queen,we witnessed a white girl spew racist comments at a black family and the manager backed up the young racist girl...we are white ,but I was offended and deeply disturbed by the DQ employee behavior and DQ management,we will never go there and my wife has made a lot of calls to family and friends to stay AWAY!!!!!I
Wow Richeson FAMILY!! U recently acquired this location and I was happy. But ur PRICES have soared up . The same burger I’ve ate for awhile went up $.54 . I’d like to ask at what point do u THE OWNERS decide to absorb a little of this inflation? I’d bet ur profit margin STAYS THE same if not more. As a TRUE small business owner of over 40 yrs here in Abilene. Please ANSWER MY QUESTION!!
Atmosphere: 2
Food: 3
Service: 3
I hope by some miracle 0 stars can be an option for reviews, because this Dairy Queen is definitely deserving of it.. I will never go to a Dairy Queen in this city again. Ordered just a pasty melt sandwich and waited almost 30 minutes with no customers inside or ahead of me.. still don’t know to this day how it takes a staff of 5-30 minutes to put a patty with cheese between toast
Hard to beat DQ. Food and service was great at this location.
Atmosphere: 4
Food: 5
Service: 5
Well, I wanted tacos... They were out, but the burger and fries were good, as was Matt's chicken strips. But, it was late so I understand.
Definitely tell this location is aged and is slightly run down. Nothing wrong with that as long as things are clean and the service is good. Unfortunately this is not the case which is a shame.
Updated to one star. This service is easily the worst. I'm shocked....straight out a gas station has more attentive staff that give actual care about working. Never have I seen people work so slow in my life. This place needs a reorganization and management to set straight. I ordered one small blizzard and waited 25 some minutes. 25 Minutes for a blizzard! Like what even is that
Atmosphere: 2
Food: 2
Service: 1
Love the ice cream and food but service is a little on the slow side!
Atmosphere: 4
Food: 5
Service: 4
Service is extremely slow. Staff was dull and lifeless. They barely knew how to use the register. Customer service could use a lot of work.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Dipped Cones, Hot Fudge
After waiting 15 minutes in the drive thru ( only one car in front of us). We ordered and waited another 20 minutes at the window for our food to come out wrong. Ugh!!! Woman tried to give me too much change back. She wouldn’t take the money back… laughed and said something unrecognizable. Very Slow Weird Experience. 🥲
The employee at the window shined greatness in his customer service skills. And was betond accommodating and patient
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Burger
Waited 23 minutes for cold fries and a cold burger that was wrong. Ordered lettuce tomato and mayo only on my burger got mayo and onions. Both burgers were cold as well as both fries. Came in for the $7 deal advertised but was told no we ain’t doing that!
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
so I ordered a dip cone and a health caramel brownie cupfection , there is one person in front of us and 3 families came after us . we ordered at 8:26 and received two of our items @ 8:49 because they decided to serve everybody else before us, and we had to go back up to the counter and ask for our dip cone and the a health caramel brownie cupfection after 20 minutes of waiting. There was a young female that kept on bringing out orders that she kept on getting wrong and when she would turn her back, she would roll her eyes. And you can hear the manager yelling at the coworkers there was a man that was not wearing gloves when he was making peoples food and his hands was very dirty. And it was time for him to dip my ice cream cone dip, not he sprinkled chocolate on top of the so-called dip cone. Then proceeds to ask me if that was OK with his fingers inside of the ice cream that I was supposed to eat I looked at him and I Can keep it and walked out because if I would’ve stayed, I would’ve went off on this person so I had to leave without purchase without getting a refund in the managers, sat there and started taking Watching the whole situation go down. None of the tables clean, and the floor disgusting in the dining area. and I was a food service worker so I know how a restaurant is supposed to be run and this was not it.
Atmosphere: 1
Food: 1
Service: 1
It shouldn't take 15 min to get a large fry at 2:30
Atmosphere: 1
Food: 5
Service: 1
Dairy Queen has always tried to do it's best. The quality of the food depends on the cook. In recent years the managers have done an exceptional job of employing good cooks. I love the ice cream, blizzards and shakes. The food is better than Burger King and McDonald's. Now that prices have gone up I would say it's still on the higher side. I give five stats because everyone who works there is trying their best. I was greeted with smiles and professionalism.
Atmosphere: 5
Food: 5
Service: 5
They fired me over a girl who wanted to fight me mind you I never put my hands on her or anyone at the establishment so they basically fired me for no reason and told me I can never go on the property and I would never eat there in the first place because they have roaches and they failed inspection twice I would not recommend eating here. They do not wear gloves and they barely wash their hands.
OMG, Black people stay away from this diary queen,we witnessed a white girl spew racist comments at a black family and the manager backed up the young racist girl...we are white ,but I was offended and deeply disturbed by the DQ employee behavior and DQ management,we will never go there and my wife has made a lot of calls to family and friends to stay AWAY!!!!!I
Atmosphere: 1
Food: 1
Service: 1
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