I previously placed a mobile order for a Wake-Up Wrap (Sweet Black Pepper Bacon) and received only bacon in the bag — no wrap, no egg, no cheese. This is a basic and unacceptable mistake.
Every drink I’ve ordered here has been so bad that I ended up throwing them away. The quality is completely different from other Dunkin’ stores — the drinks taste off, poorly made, and not up to standard.
What makes it worse is that this is the only Dunkin’ nearby, and I drove almost 50 minutes just to pick up that order. The experience was a total waste of time and money.
This location seriously needs better quality control and staff training. I would not recommend ordering here.
Atmosphere: 1
Food: 1
Service: 1
M Rocha
There was not an experienced. Why would a donut shop that stays open until 10pm stop selling donuts at 7 pm. That makes no sense whatsoever !!!!!
Alex Salamah
Ordered coffee and after waiting for more than 10 or 15 minutes, I had to grab the attention of the lady working the drive thru line and she informed me that their order printer is not working. Now the three of had to remember what Ordered and tell her...
Atmosphere: 2
Service: 1
Rose Linda
Service is very very bad terrible and she is the layz
Service: 1
julie hardin
Manager rolled her eyes when asked if she would put a lid on an ice-cream that was literally pouring over the side (in my car) I asked for tea with No ice 3 times then another huffs and puffs while having to fix my tea over Worse customer service in abilene tx
Service: 1
S RODRIQUEZ
The munchickin donut hole bucket is a great option and the regular selection of donuts and ice cream is great as well.
Atmosphere: 5
Food: 5
Service: 5
Donna Davenport
RUDE!!!! You should teach your employee with the orange&black hair how to talk to customers & coworkers!!!! JUST FREAKING RUDE!!!!!!! And maybe try cleaning a bit!! 10/18/2025 @ noon
Atmosphere: 1
Service: 1
t. havner
Got order wrong but good coffee and friendly staff. Food is microwaved though
Atmosphere: 1
Food: 2
Service: 4
Teresa Campos
So I got a mango pineapple refresher and a avocado toast with bacon 😂sad never again 😂 they barely put bacon and my drink I said lemonade and they put tea 🥲
Wolfe Lauren
The outdoor patio is well-designed and comfortable.
One of the girls there with darker hair, glasses and her airpod in was incredibly rude. We ordered at the Menu board and got 2 drinks and donuts. I asked for no vanilla in my drink I get it drink it and it’s so sweat I can’t drink it i look and it says vanilla and i thought “that’s okay we are still right by the place” so i went inside and said that i just asked for no vanilla and it looks like vanilla was put in there. She then interrupted me told me “I didn’t put vanilla in there” i said okay well it says vanilla ”well i didn’t put vanilla in it” its way to sweet can you just remake it. She then takes the drink out of my hand remakes it and then hands it to me saying “here it’s made the same as the last one”. Incredibly rude and disrespectful 0 customer service I can see why this dunkin is always hiring because there people keep getting complaints.( P.s girl if you see this yes i did make a complaint cause you got the right one this time and if i see you up there again i will let you know you got lucky bot hearing me with your AirPod in, the drink was not the same it tasted 10 times better and didn’t taste like straight syrup so you are a liar)
Atmosphere: 1
Food: 1
Service: 1
scarlot longoria
Lady was completely rude and didn’t let me finish speaking she interrupted me and walked away. Like damn okay I won’t buy a donut. Or get a coffee. I’ll pick up this DoorDash and just leave then.
Atmosphere: 1
Food: 1
Service: 1
Gina Thomas
Absolutely horrible experience with the team that works there. I tried to contact customer service and have yet to be responded to so I will just give a bad review.
Food: 3
Service: 1
Raven Knipschild
I ordered a coffee with cold foam and they used whipped cream as the “cold foam” and no cold foam. The coffee also tasted burnt.
Lopez Family
Best jelly filled donuts, imo! The custard filled are also very good. Surprisingly, have not tried their drinks but might have to on my next visit.
I previously placed a mobile order for a Wake-Up Wrap (Sweet Black Pepper Bacon) and received only bacon in the bag — no wrap, no egg, no cheese. This is a basic and unacceptable mistake.
Every drink I’ve ordered here has been so bad that I ended up throwing them away. The quality is completely different from other Dunkin’ stores — the drinks taste off, poorly made, and not up to standard.
What makes it worse is that this is the only Dunkin’ nearby, and I drove almost 50 minutes just to pick up that order. The experience was a total waste of time and money.
This location seriously needs better quality control and staff training. I would not recommend ordering here.
Atmosphere: 1
Food: 1
Service: 1
There was not an experienced. Why would a donut shop that stays open until 10pm stop selling donuts at 7 pm. That makes no sense whatsoever !!!!!
Ordered coffee and after waiting for more than 10 or 15 minutes, I had to grab the attention of the lady working the drive thru line and she informed me that their order printer is not working. Now the three of had to remember what Ordered and tell her...
Atmosphere: 2
Service: 1
Service is very very bad terrible and she is the layz
Service: 1
Manager rolled her eyes when asked if she would put a lid on an ice-cream that was literally pouring over the side (in my car)
I asked for tea with No ice 3 times then another huffs and puffs while having to fix my tea over
Worse customer service in abilene tx
Service: 1
The munchickin donut hole bucket is a great option and the regular selection of donuts and ice cream is great as well.
Atmosphere: 5
Food: 5
Service: 5
RUDE!!!! You should teach your employee with the orange&black hair how to talk to customers & coworkers!!!! JUST FREAKING RUDE!!!!!!! And maybe try cleaning a bit!! 10/18/2025 @ noon
Atmosphere: 1
Service: 1
Got order wrong but good coffee and friendly staff. Food is microwaved though
Atmosphere: 1
Food: 2
Service: 4
So I got a mango pineapple refresher and a avocado toast with bacon 😂sad never again 😂 they barely put bacon and my drink I said lemonade and they put tea 🥲
The outdoor patio is well-designed and comfortable.
Restaurantji Recommends
One of the girls there with darker hair, glasses and her airpod in was incredibly rude. We ordered at the Menu board and got 2 drinks and donuts. I asked for no vanilla in my drink I get it drink it and it’s so sweat I can’t drink it i look and it says vanilla and i thought “that’s okay we are still right by the place” so i went inside and said that i just asked for no vanilla and it looks like vanilla was put in there. She then interrupted me told me “I didn’t put vanilla in there” i said okay well it says vanilla ”well i didn’t put vanilla in it” its way to sweet can you just remake it. She then takes the drink out of my hand remakes it and then hands it to me saying “here it’s made the same as the last one”. Incredibly rude and disrespectful 0 customer service I can see why this dunkin is always hiring because there people keep getting complaints.( P.s girl if you see this yes i did make a complaint cause you got the right one this time and if i see you up there again i will let you know you got lucky bot hearing me with your AirPod in, the drink was not the same it tasted 10 times better and didn’t taste like straight syrup so you are a liar)
Atmosphere: 1
Food: 1
Service: 1
Lady was completely rude and didn’t let me finish speaking she interrupted me and walked away. Like damn okay I won’t buy a donut. Or get a coffee. I’ll pick up this DoorDash and just leave then.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrible experience with the team that works there. I tried to contact customer service and have yet to be responded to so I will just give a bad review.
Food: 3
Service: 1
I ordered a coffee with cold foam and they used whipped cream as the “cold foam” and no cold foam. The coffee also tasted burnt.
Best jelly filled donuts, imo! The custard filled are also very good. Surprisingly, have not tried their drinks but might have to on my next visit.
Atmosphere: 4
Food: 4
Service: 4
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