This McAlister's is getting better. Service is still slow but much improved. At least they will acknowledge you and they're working hard.
Atmosphere: 4
Food: 4
Service: 4
Byron Sellers
I came in here a few days ago and it was absolutely one of the best experiences I've ever had out of McAlister's Heather and her crew were so friendly and welcoming that me and my friends did not want to leave it is so nice to meet young people who believe in customer service...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Brian Nichols (Buffalo)
Usually consistently fast and good food
Huey Bryan
Beautiful place, and when they decorate it for Christmas, it is awesome.
Atmosphere: 5
Food: 5
Service: 5
Kevin Brown
They were very slow...undermaned, I assume. Food was okay, but service was not.
Atmosphere: 4
Food: 4
Service: 2
Sophie Matthews
Everything is so fresh and delicious ?
Atmosphere: 5
Food: 5
Service: 5
Nikki Miller
I've never had such a bad experience that it prompted me to leave a review.When picking up my order, I asked if everything was in the bag. I was told yes, they checked.My pickup order was missing 3 items, soggy bread/chips, and brown avacodo-that went to the trash.Overall, nasty food for $63.When calling the restaurant over the order, I encountered the amazing customer service from Nate when he hung up on me rather than resolving the issue.Don't waste your money here. There are great places to eat in Abilene with excellent customer service, edible food, and the ability to complete an order correctly.
Food: 1
Service: 1
Sandy S.
Great service in a clean and friendly environment. Sandwiches are delicious! Manager Blake was outstanding!
Roxy Aguilar
Food was okay. Small portions for the price. Waited about 30mins in line then almost an hour in line inside waiting for my order that I had ordered online. ?♀️ never again. This was not during lunch hour either.
Atmosphere: 3
Food: 3
Service: 1
Ayla
we’ve given this location several chances, they were only good the very first time we went. today they forgot the steamed broccoli so we ran inside to grab it. when we got home and i unwrapped the soup, they gave me broccoli cheddar instead of potato. the order was just a cold sandwich and the bowl of soup, which should be the easiest thing to get right. do yourself a favor and go to the one on the other side of town.
Manager on duty and the crew took care of an athletic team. They did a fantastic job. Best McA's I've been at.
Dennis H.
Terrible. Took them an hour to put together a cup of premade soup and half a sandwich. Any positive review here must be from friends and family of the manager because I can not think of any good things to say about this location.
kiggs
we’ve given this location several chances, they were only good the very first time we went. today they forgot the steamed broccoli so we ran inside to grab it. when we got home and i unwrapped the soup, they gave me broccoli cheddar instead of potato. the order was just a cold sandwich and the bowl of soup, which should be the easiest thing to get right. do yourself a favor and go to the one on the other side of town.
Ron Parks
Staff is especially friendly. Potato was huge (really 2 potatoes).
Steven Beatty
The Savannah salad was outstanding and the staff was great today !
This McAlister's is getting better. Service is still slow but much improved. At least they will acknowledge you and they're working hard.
Atmosphere: 4
Food: 4
Service: 4
I came in here a few days ago and it was absolutely one of the best experiences I've ever had out of McAlister's Heather and her crew were so friendly and welcoming that me and my friends did not want to leave it is so nice to meet young people who believe in customer service...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Usually consistently fast and good food
Beautiful place, and when they decorate it for Christmas, it is awesome.
Atmosphere: 5
Food: 5
Service: 5
They were very slow...undermaned, I assume. Food was okay, but service was not.
Atmosphere: 4
Food: 4
Service: 2
Everything is so fresh and delicious ?
Atmosphere: 5
Food: 5
Service: 5
I've never had such a bad experience that it prompted me to leave a review.When picking up my order, I asked if everything was in the bag. I was told yes, they checked.My pickup order was missing 3 items, soggy bread/chips, and brown avacodo-that went to the trash.Overall, nasty food for $63.When calling the restaurant over the order, I encountered the amazing customer service from Nate when he hung up on me rather than resolving the issue.Don't waste your money here. There are great places to eat in Abilene with excellent customer service, edible food, and the ability to complete an order correctly.
Food: 1
Service: 1
Great service in a clean and friendly environment. Sandwiches are delicious! Manager Blake was outstanding!
Food was okay. Small portions for the price. Waited about 30mins in line then almost an hour in line inside waiting for my order that I had ordered online. ?♀️ never again. This was not during lunch hour either.
Atmosphere: 3
Food: 3
Service: 1
we’ve given this location several chances, they were only good the very first time we went. today they forgot the steamed broccoli so we ran inside to grab it. when we got home and i unwrapped the soup, they gave me broccoli cheddar instead of potato. the order was just a cold sandwich and the bowl of soup, which should be the easiest thing to get right. do yourself a favor and go to the one on the other side of town.
Restaurantji Recommends
Manager on duty and the crew took care of an athletic team. They did a fantastic job. Best McA's I've been at.
Terrible. Took them an hour to put together a cup of premade soup and half a sandwich. Any positive review here must be from friends and family of the manager because I can not think of any good things to say about this location.
we’ve given this location several chances, they were only good the very first time we went. today they forgot the steamed broccoli so we ran inside to grab it. when we got home and i unwrapped the soup, they gave me broccoli cheddar instead of potato. the order was just a cold sandwich and the bowl of soup, which should be the easiest thing to get right. do yourself a favor and go to the one on the other side of town.
Staff is especially friendly. Potato was huge (really 2 potatoes).
The Savannah salad was outstanding and the staff was great today !