I’ll change my review when you bring back the steak horseradish onion baguette sandwich that was literally the best sandwich you had I’m actually heartbroken over this decision to get rid of it
Christopher Riojas
I was not too impressed with this restaurant and its sandwiches, I know some people love this place. But not me I didn't care for it.
Atmosphere: 2
Food: 2
Service: 2
Jordan Montoya
The food was pretty good, not my absolute favorite place to eat but I came down from Oregon and passed through abilene and panera was very refreshing The girl with curly hair and glasses was so sweet and friendly! It made the experience worth while. I'll keep this location on my radar for my next trip around abilene ?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Soup, Chicken Caesar Salad
Camille Rey
Edit: I did call the manager the next day & Cynthia didn't make an excuses but did say they were really working to make it better. Gave me a refund & took credit for truck not arriving with items and the shift manager not helping me. Changed rating. I do not give bad reviews, but I don't want others to make our mistake. We live out of town and order when we come back home at this location. Today our $55 order for 2 was ridiculous. I didn't want to take it out on the poor mistrained manager. First out of cheese for their special grilled cheese sandwich so had to go with a blta. We did pick 2 but looks like full price $8 $6, $14 combo. Got lemonaide for $4 small cup each. Added pastries. Came out of restroom to "We have no bacon would you like crumbles on your sandwich?" The sent me to the manager who said she could do grilled cheese with provolone ( we are out of a lot of things, was her answer). The cashier started ringing me up and asked full or half... um no I already pd $55. Manager said, I will get it an fix it for you. Get Togo and yep. Only got half a sandwich, she didn't even make a full one after all that. Other $8.39 half wasn't good and very small. Sipping this $4.39 Lemonaide trying not to call back for a full refund! I only gave 2 1/2 stars because my $7.39 cup of soup was hot and had flavor. Stop going here until they fix it!!!
Atmosphere: 4
Food: 4
Service: 4
Teresa Tarpley
Waited in line for 20 minutes to get 2 drinks with only one car ahead of me
Service: 1
jody gentry
Where is the Abilene Health Department? This place needs to shut down immediately. Bugs in their food. Terribly mis-managed. Corporate better step in or this place will be gone.
Atmosphere: 1
Food: 1
Service: 1
Vickie Briggs
Panera was very clean , quiet and friendly. The food was great! I will go back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup
Dustin Ferrell
Staff was horrible. Slow food delivery. The buildings is actually new, but it’s dirty already. I would NOT RECOMMEND THIS PANERA.
Atmosphere: 1
Food: 2
Service: 1
Elisa Goins
everytime I come here it takes forever! it's not worth it, go somewhere else
My order was incorrect so I asked the manager (didn’t get her name but she had purple hair) if I could get it remade or just a refund since I was on my lunch break and didn’t have more time to wait and she told me to stop trying to get food for free. Really rude and unfriendly!
Atmosphere: 1
Food: 1
Service: 1
Taylor Marsh
Manager not super friendly
Atmosphere: 1
Chloe Lorenz
I usually get a coffee and a pastry from Panera every single morning to start my day back at home. Not anymore, after visiting the Abilene Panera during a visit to a friend. Went with my friend to have breakfast, both of us with our (ADA protected) service dogs, and we were told we would not be allowed to dine in. Both of us are legally disabled and our dogs are impeccably trained for tasks and public access. I can’t believe how horrible and rude and degrading the manager was. She refused to give her name, but she had purple hair.
Atmosphere: 2
Food: 2
Service: 1
angelique perez
The food was not pleasant
Atmosphere: 1
Food: 1
Service: 1
Amanda Williams
Manager was super rude, food not great, just overall bad experience
Food was great!
Atmosphere: 4
Food: 4
Service: 4
I’ll change my review when you bring back the steak horseradish onion baguette sandwich that was literally the best sandwich you had I’m actually heartbroken over this decision to get rid of it
I was not too impressed with this restaurant and its sandwiches, I know some people love this place. But not me I didn't care for it.
Atmosphere: 2
Food: 2
Service: 2
The food was pretty good, not my absolute favorite place to eat but I came down from Oregon and passed through abilene and panera was very refreshing
The girl with curly hair and glasses was so sweet and friendly! It made the experience worth while. I'll keep this location on my radar for my next trip around abilene ?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Soup, Chicken Caesar Salad
Edit: I did call the manager the next day & Cynthia didn't make an excuses but did say they were really working to make it better. Gave me a refund & took credit for truck not arriving with items and the shift manager not helping me. Changed rating.
I do not give bad reviews, but I don't want others to make our mistake. We live out of town and order when we come back home at this location. Today our $55 order for 2 was ridiculous. I didn't want to take it out on the poor mistrained manager. First out of cheese for their special grilled cheese sandwich so had to go with a blta. We did pick 2 but looks like full price $8 $6, $14 combo. Got lemonaide for $4 small cup each. Added pastries. Came out of restroom to "We have no bacon would you like crumbles on your sandwich?" The sent me to the manager who said she could do grilled cheese with provolone ( we are out of a lot of things, was her answer). The cashier started ringing me up and asked full or half... um no I already pd $55. Manager said, I will get it an fix it for you. Get Togo and yep. Only got half a sandwich, she didn't even make a full one after all that. Other $8.39 half wasn't good and very small. Sipping this $4.39 Lemonaide trying not to call back for a full refund! I only gave 2 1/2 stars because my $7.39 cup of soup was hot and had flavor. Stop going here until they fix it!!!
Atmosphere: 4
Food: 4
Service: 4
Waited in line for 20 minutes to get 2 drinks with only one car ahead of me
Service: 1
Where is the Abilene Health Department? This place needs to shut down immediately. Bugs in their food. Terribly mis-managed. Corporate better step in or this place will be gone.
Atmosphere: 1
Food: 1
Service: 1
Panera was very clean , quiet and friendly. The food was great! I will go back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup
Staff was horrible. Slow food delivery. The buildings is actually new, but it’s dirty already. I would NOT RECOMMEND THIS PANERA.
Atmosphere: 1
Food: 2
Service: 1
everytime I come here it takes forever! it's not worth it, go somewhere else
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My order was incorrect so I asked the manager (didn’t get her name but she had purple hair) if I could get it remade or just a refund since I was on my lunch break and didn’t have more time to wait and she told me to stop trying to get food for free. Really rude and unfriendly!
Atmosphere: 1
Food: 1
Service: 1
Manager not super friendly
Atmosphere: 1
I usually get a coffee and a pastry from Panera every single morning to start my day back at home. Not anymore, after visiting the Abilene Panera during a visit to a friend. Went with my friend to have breakfast, both of us with our (ADA protected) service dogs, and we were told we would not be allowed to dine in. Both of us are legally disabled and our dogs are impeccably trained for tasks and public access. I can’t believe how horrible and rude and degrading the manager was. She refused to give her name, but she had purple hair.
Atmosphere: 2
Food: 2
Service: 1
The food was not pleasant
Atmosphere: 1
Food: 1
Service: 1
Manager was super rude, food not great, just overall bad experience
Atmosphere: 1
Food: 1
Service: 1
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