Apparently nobody working here can read instructions.. my entire order was messed up, nobody can answer the phone - complete waste of money. Definitely won’t be ordering again.
Bobby Olivarez
Awesome
Atmosphere: 5
Food: 5
Service: 5
Jennifer Ryan
Called this location 5 times, left 3 messages about my order and no one answered. Even called the customer service number and they were no help.
Service: 1
Kenzie Norris
If I could give 0 stars I would. It’s sad that I had to message Pizza Hut on instagram because the management is so bad
Atmosphere: 1
Food: 1
Service: 1
Lobo Wolf
i ordered delivery , the crust was leathery, my drinks were warm , delivery person was nice and friendly tho
Atmosphere: 1
Food: 1
Service: 2
Aly Craig
I have ordered pickup on weekend evenings several times at this restaurant, and each time I am impressed with how good the experience is. My food is always ready on time, and hot and fresh. It’s always clean inside with nothing on the floor. The employees are all kind and well mannered. I hope they are appreciated because they do a great job!
Atmosphere: 5
Food: 5
Service: 5
Mark Rangel
Pretty sure this location doesn’t use pizza sauce. Every single time we order, the pizza comes out dry with little to no sauce. Not once have they gotten it right.
Food: 1
Service: 1
Matthew Field
Do not waste your time with this location. I've ordered from there once, and will never do so again. There is no customer service to be had here.
If a mistake is made with your order, they will not answer the phone. You may get a text back from someone affiliated with the store days later after you've complained to corporate, and they may promise to make you your order at no cost at a time of your convenience.
Sounds great, but then you attempt to order and their call center has no record of it, and unsurprisingly they still won't answer the phone at this location.
Don't usually dispute charges or leave Google reviews, so that should tell you something about this place. Avoid it all costs, because there's plenty of other good options around here, and when it comes to customer service everyone apparently out-pizzas the hut!
Food: 3
Service: 1
Kelly Herd
I've never had any problems here. Everything has always been right and delicious!
Atmosphere: 5
Food: 5
Service: 5
Travis Davison
Was supposed to pick up an order from this location around lunch time this past Thursday but when I arrived the place was locked down and all of the lights were off. Really odd and bizarre situation because the employees at the other locations said this location should've been up and running as usual and had no idea why nobody was there...
Ordered a 1 topping pizza and was told that cheese counts as my 1 topping. They usually cook the pizza's pretty good at this location but I wont be ordering from here again. Drivers are always friendly but based off my conversation with the store member, I paid for a topping that I didn't get. No offer for resolution.
Atmosphere: 5
Food: 1
Service: 1
Travis
Update I talked to Dani today with Pizza Hut and he did an amazing job of taking care of the situation, and restored my faith in the company as a whole!! He was amazing!!!
The pizza had no cheese and barely any sauce. On top of that it was burned. When I talked to the manager on duty she at first refused to refund my money. Eventually, she did agree to do so after arguing with me about it for several minutes and refusing to give me anybody above her to speak to to resolve the situation. She did not have good customer service skills and has obviously not been trained and how to de-escalate a situation. It was the most pathetic situational awareness of a retail manager I’ve ever seen. instead of just agreeing right off the bat and apologizing and giving me what was a $16.68 refund off of a $60 transaction she wanted to argue and continue to escalate the problem..
Food: 1
Service: 5
Tom Grundig
Horrible experience from the order to the delivery. Never again.
Food: 1
Service: 1
Wendy Carey
It ruined the Christmas eve pizza party with my family, even my grandbabies wouldn't eat it. I called and called for 3 days, but no one would answer, trying to make sure we received double garlic parmesan sauce on our 4 pizzas. The customer service person I spoke with at the call center assured me my special instructions came through for double garlic parmesan sauce. All 5 of the pizzas were disgusting, just cheese stuck to bread, even the 2 red sauce pizzas were inedible. We ended up throwing the Pizza Hut pizza away and ordering Papa John's The worst experience ever at a pizza hut, thanks a lot for a unfortunately memorable Christmas eve.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Pizza, Breadsticks, Create Your Own Pizza
Debby Sharp
The customer service at this restaurant is absolutely non-existent I have yet to get a hold of someone at this store to speak to them about being overcharged for an order that happened 3 days ago the only person that I've spoken to was a customer service representative that is not local in-store I have left messages with the customer service Representatives also by choosing one of the options I believe 3 it gives you a choice to leave a message and have heard nothing back but I would like to be refunded for my money and I want to say do not go to this store it is absolutely ridiculous
Apparently nobody working here can read instructions.. my entire order was messed up, nobody can answer the phone - complete waste of money. Definitely won’t be ordering again.
Awesome
Atmosphere: 5
Food: 5
Service: 5
Called this location 5 times, left 3 messages about my order and no one answered. Even called the customer service number and they were no help.
Service: 1
If I could give 0 stars I would. It’s sad that I had to message Pizza Hut on instagram because the management is so bad
Atmosphere: 1
Food: 1
Service: 1
i ordered delivery , the crust was leathery, my drinks were warm , delivery person was nice and friendly tho
Atmosphere: 1
Food: 1
Service: 2
I have ordered pickup on weekend evenings several times at this restaurant, and each time I am impressed with how good the experience is. My food is always ready on time, and hot and fresh. It’s always clean inside with nothing on the floor. The employees are all kind and well mannered. I hope they are appreciated because they do a great job!
Atmosphere: 5
Food: 5
Service: 5
Pretty sure this location doesn’t use pizza sauce. Every single time we order, the pizza comes out dry with little to no sauce. Not once have they gotten it right.
Food: 1
Service: 1
Do not waste your time with this location. I've ordered from there once, and will never do so again. There is no customer service to be had here.
If a mistake is made with your order, they will not answer the phone. You may get a text back from someone affiliated with the store days later after you've complained to corporate, and they may promise to make you your order at no cost at a time of your convenience.
Sounds great, but then you attempt to order and their call center has no record of it, and unsurprisingly they still won't answer the phone at this location.
Don't usually dispute charges or leave Google reviews, so that should tell you something about this place. Avoid it all costs, because there's plenty of other good options around here, and when it comes to customer service everyone apparently out-pizzas the hut!
Food: 3
Service: 1
I've never had any problems here. Everything has always been right and delicious!
Atmosphere: 5
Food: 5
Service: 5
Was supposed to pick up an order from this location around lunch time this past Thursday but when I arrived the place was locked down and all of the lights were off. Really odd and bizarre situation because the employees at the other locations said this location should've been up and running as usual and had no idea why nobody was there...
Restaurantji Recommends
Ordered a 1 topping pizza and was told that cheese counts as my 1 topping. They usually cook the pizza's pretty good at this location but I wont be ordering from here again. Drivers are always friendly but based off my conversation with the store member, I paid for a topping that I didn't get. No offer for resolution.
Atmosphere: 5
Food: 1
Service: 1
Update
I talked to Dani today with Pizza Hut and he did an amazing job of taking care of the situation, and restored my faith in the company as a whole!! He was amazing!!!
The pizza had no cheese and barely any sauce. On top of that it was burned. When I talked to the manager on duty she at first refused to refund my money. Eventually, she did agree to do so after arguing with me about it for several minutes and refusing to give me anybody above her to speak to to resolve the situation. She did not have good customer service skills and has obviously not been trained and how to de-escalate a situation. It was the most pathetic situational awareness of a retail manager I’ve ever seen. instead of just agreeing right off the bat and apologizing and giving me what was a $16.68 refund off of a $60 transaction she wanted to argue and continue to escalate the problem..
Food: 1
Service: 5
Horrible experience from the order to the delivery. Never again.
Food: 1
Service: 1
It ruined the Christmas eve pizza party with my family, even my grandbabies wouldn't eat it. I called and called for 3 days, but no one would answer, trying to make sure we received double garlic parmesan sauce on our 4 pizzas. The customer service person I spoke with at the call center assured me my special instructions came through for double garlic parmesan sauce. All 5 of the pizzas were disgusting, just cheese stuck to bread, even the 2 red sauce pizzas were inedible. We ended up throwing the Pizza Hut pizza away and ordering Papa John's The worst experience ever at a pizza hut, thanks a lot for a unfortunately memorable Christmas eve.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Pizza, Breadsticks, Create Your Own Pizza
The customer service at this restaurant is absolutely non-existent I have yet to get a hold of someone at this store to speak to them about being overcharged for an order that happened 3 days ago the only person that I've spoken to was a customer service representative that is not local in-store I have left messages with the customer service Representatives also by choosing one of the options I believe 3 it gives you a choice to leave a message and have heard nothing back but I would like to be refunded for my money and I want to say do not go to this store it is absolutely ridiculous
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