Subway in Abilene

“Best visit to a Subway ever. I ordered the Bella Mozza ( a new one) The one guy waiting on everybody was extremely courteous and professional yet personable and knew his job well. Smiling and just amazingly good to every customer no matter how rude, loud and obnoxious... he treated everyone with the same patience and respect. Didn't get his name but he did an outstanding job and in a very timely manner.“

“This is BY FAR the cleanest Subway I have ever visited. It doesn't look like it would be as clean and new from the outside, but that's deceiving. Ashley was professional, cute and sweet taking our orders. She was the standard by how all other subway staff members should deliver service and sandwiches. I was very pleasantly surprised and my daughter and I will be back.“

“Ashwin’s customer service is bragged about by myself and a lot of my coworkers at ATT. He is the reason we go there as often as we do. Service with a smile, and a genuine human. He exemplifies everything you hope to have in an employee.

Thank you Ashwin for making Subway experience 5 stars.“

“Today I walked in and saw 3 people ahead of me. I assumed that the worker (Spencer) was going to be slow since he looks very young and probably hates his job. I was hungry and impatient. He was actually pretty quick. I didn't see anyone else there so good for him. I asked for a subway melt with all veggies and usually get a huge sandwich with all my toppings spilling out but he made my sandwich very neatly almost like he had an OCD problem. Looked great! Next time be a bit more cheerful. I said a few words to him but he did not hear me. Must have been that focused attitude. ?“

“Will update if they ever start employing more than 1 person to run the entire business. If you have 2 online orders come in, with 2 people waiting in person to get a sandwich. You're looking at around a 30-40 minute wait for your order due to them running the show with 1 employee.“

“I am a frequent visitor to the particular location. For the most part, it’s a good spot, only lack of employees slowing down production and creating long wait times and long lines during lunch.This particular lunch visit was disappointing. The usual long lines were an issue as I anticipated it, I was happy to see a full line of employees making sandwiches this time. The flow was definitely faster and I thought that was great while in the line until I reached the veggie/completion stage. They had a young inexperienced employee building and finishing the orders.I ordered a simple Roasted Chicken Wrap and added some veggies. I am never one to complain and I didn’t this time however you can see from my pictures, more training was needed. There were something many of each vegetable that the wrap could not close. It couldn’t be folded or wrapped so it was just rolled up in the paper and sent to me. It had the vegetables on the outside of the wrap as well that made it very soggy and just not good. The wrap would have filled two different salad bowls. I had to get a fork and sift through all of it to find any chicken. It was so off putting that I ate about a third of it and tossed the soggy rest of it.In their defense , this is not a regular thing, most of the time it’s the extreme opposite which is not enough vegetables. Also, the cashier and I both watched in awe of their person struggling to quickly fit all this in the wrap while moving on the the next customer in the long line, and neither of us said “please take out about half of that, and it will work better” so I take some blame too.“

“Corvin was the only gentleman working at this location during the lunch rush and he did a phenomenal job. He made sure the area was clean, he was thorough, and a very kind young man. He did the very best he could do with no help, and had a great attitude. Thanks Corvin!“

“Charlene and Jose were truly exceptional in all areas of service: professional, courteous, extremely helpful, great personalities, and made excellent sandwiches. Above and beyond. I hope Management reads this review. Charlene and Jose are wonderful assets to the Subway franchise.“

“This location was awesome service and the young men working here on that day were very knowledgeable about the food questions we had for them...
The service was so fast, I think this is the fastest I have ever seen at any Subway...
Keep up the awesome job gentlemen...
So polite, friendly, and knowledgeable ...“

“EXCELLENT customer service! Multiple employees handled our order and we had great service from start to finish. We even noticed the employees were rather busy but that did not hinder the service. It was apparent that employees had a genuine positive attitude. Really tasty lunch. I think, best subway in town. Highly recommend! (We have also made an online order to the store and our order and service were ??)“

“Lunch and a show! The restaurant was clean, the service was somewhat timely, and our sandwiches were amazing. But the best part was watching the employees as I ate. They were single handedly the funniest, most interesting people I’ve ever seen. They have a sweet dynamic. Lily I hope you and you coworkers live the best lives.“