Whataburger
1625 TX-351, Abilene
(325) 480-1409
Recent Reviews
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Refused water to a customer. We bought food, and they refused to give water to a lactating mother.
Absolutely horrible! Waited in the drive for for an hour and my food was still cold!
Always eat inside. That way if your order is messed up you can get it fixed. Almost every time we do curb side or delivery something is missing or wrong
Once again delivery order messed up. Must be hard to read and put stuff in a bag. Pathetic
Atmosphere: 1
Food: 2
Service: 1
As with everything else in the world the quality has gone down. The meat was cold, the bun was hard and the onion rings were only half cooked. On the service side the employees were super nice.
What’s the damn point of ordering your food ahead of time on the app like 15 mins ahead of time and they say on the app eta 9:28-9:31 and still waiting at 9:46 !!!!
I'm in a hotel. I'm driving a semi and I came going to the restaurant to order food because it's snowing. I had a walk down here
Atmosphere: 1
Food: 1
Service: 1
Typical whataburger. Nothing special. Off the highway. Was pretty clean, but wait time I always ridiculously long
Atmosphere: 2
Food: 3
Service: 1
Place was clean. The manager came and greeted us. Food was great!!
Atmosphere: 5
Food: 5
Service: 5
I was traveling with my child and I stopped here around three in the morning and there was about six cars in line however they took at least an hour to get my food out to me it was cold as if it had been sitting for over an hour . employee that came up to my vehicle smelled like weed. I was at the window for at least 20 minutes before someone came to attend to me and during that 20 minutes, I had noticed that they were all sitting in there laughing and talking while while me and six other cars were sitting in the drive-through absolutely ridiculous service I will never come back here again shame on them . they gave me somebody else’s order . then the order had pickles on it which i’m severely allergic to which I mentioned to them. I ate one anyways and ended up in the ER . terrible service
Atmosphere: 1
Food: 1
Service: 1
Did curbside. Just got drinks and hot apple pie.
Food: 5
Service: 5
Restaurantji Recommends
Some boys are nice and friendly I don't know there's just some things I wouldn't allow my employees to do in front of customers like standing at the front counter and drink beverages stand there and chew gum while you're talking to a customer every place you joke around kid around you got to have some fun in your place of employment but there's also a limit as well so and they seem to have a good time working with each other and it seems like yeah atmosphere is fair second time we visited within 2 weeks and I would go back to this location again the cashiers in the front or friendly and they go above and beyond there was one that did not but for most part overall customer service is good Gabby I believe it's a manager and she's sweet kind and she knows how to handle her employees she does it with respect and she still has them enjoying their job she would absolutely be my first choice to hire as a manager if I own an establishment like that thank you Gabby keep up the great work
Atmosphere: 4
Food: 5
Service: 4
Took about 5 minutes to finally take my order. Then asked me to merge lanes. I left didn’t want to risk waiting 45 minutes for Whataburger.
Atmosphere: 1
Food: 1
Service: 1
I got a cute little cup and The employees were very good at checking in with you and making sure everything was good with your order. 🙂👍🧡
Atmosphere: 5
Food: 5
Service: 5
It's a decent burger, fries werent very good. Waited 30 minutes to get my food while standing in the lobby. Place was pretty busy but they only had one counter person on duty and he was definitely overwhelmed trying to keep the place afloat.
The food is very fresh the employees are very very nice they do everything out of their way to make sure you get your product on time in fast
Atmosphere: 5
Food: 5
Service: 5
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