Been a customer since 2018. They used to go above and beyond — extra green coffee, helpful staff, and great advice on roasting. Lately, the vibe’s changed. Staff seem less friendly, and the new business model doesn’t feel like the local company it once was. The product is still top-notch, but the experience isn’t what it used to be.
Laura Phillips
Not a coffee shop!! Smelled nice but just be aware it's a roasters not a place to buy coffee to drink now
Taylor S
Joey was very helpful. Lots of options! Would recommend putting roast dates on bags.
Julie McCarble
oh, the smell!!!! it is wonderful! ...but it's embarrassing to keep sniffing everything... the staff is friendly and helpful with recommendations which I appreciate. I am hooked on the obsidian - a tasty dark roast.
Atmosphere: 5
Food: 5
Service: 5
Trena Lacy
such an awesome environment. everyone is so friendly and their coffee is absolutely amazing. the baristas really make your morning!
Definitely a must go for good mornings 💕
we love the forney location
Can Akcali
I visited Addison Coffee Roasters, and it was a cool experience. The place smells amazing as soon as you walk in, with the rich aroma of freshly roasted coffee filling the air. Huge selection of decaf options. I tried their House Blend Decaf, and it was smooth and flavorful, you’d never guess it didn’t have caffeine!
If you’re a coffee lover but want to cut back on caffeine , this is definitely the place to check out. I can’t wait to go back and try even more of their decaf blends !
Wheelchair accessibility: There is parking
Atmosphere: 4
Food: 4
Service: 4
Steve Lemmond
Red head young girl was extremely rude and because of her, I will not be back. Plenty of other roasters to choose from!
Atmosphere: 3
Food: 5
Service: 1
Chris D
I'll preempt what is likely to be a negative review from today from someone else, since they made it a point to ask the cashier's name. Two pretty rude people were very condescending to the cashier. Scolded her for mumbling, said they didn't like her attitude, etc. Cashier was perfectly nice to me and helpful.
Bought coffee based on her recommendation. Tried two that were samples. Will update when I actually taste the new one.
Store isn't much to look at but that's fine - it's a place to buy fresh roasted bagged coffee.
Atmosphere: 3
Food: 5
Service: 5
Nikhil Amin
Just picked up order placed yesterday. New packaging but lighter - 12oz vs 1 lb before. For the Free Trade French Roast pricing remained $14.95 same as what I purchased June 4 but for 1 lb. bag - So we get less for same price and disappointing that the price increase was not clearly called out - deceptive. Further, the previous invoice had a SKU number for this item 1151 and no weight, and the most recent invoice had no SKU but the weight clearly shown as 12oz. Kind of trying to slide it by - not good business practice. When asked about it at store was told the 2lb bag was cheaper. But make it transparent!
Charles Carlisle
Might want to rethink your drivers. The kid driving plate # CSG9016 was on his phone weaving in and out of rush hour traffic and splitting lanes to get between vehicles. Extremely dangerous in a van.
Where do I even begin? This coffee joint used to be a beacon of caffeinated bliss in the neighborhood, but oh how the mighty have fallen.It's like they're trying to set a record for how quickly they can go from charming local spot to utter disappointment. The management must have been on an extended vacation, because the decline in service and quality over the past year has been nothing short of spectacular.The staff's enthusiasm for their jobs seems to have vanished faster than the foam on a poorly made latte. And speaking of lattes, don't even get me started on the sad excuse for coffee they're now serving. It's like they've adopted a new motto: "Why make it fresh when we can make it yesterday?"I used to enjoy spending time here, but now I feel like I'm trapped in a time warp where everything was better in the past. Unless management snaps out of their coma and remembers what made this place great, they can count on losing more customers faster than they can say "overpriced disappointment."
Atmosphere: 2
Food: 1
Service: 2
Brian Le
As someone who used to work there, the ACR you used to know and love is gone.I loved every second. From the people who thought it was a cafe to the loyal decade after decade frequenters who loved to chat every time they came in, it made my day to talk to everyone and try to spread a love and passion to those who had the time to stop.Those days are long gone. It was a good run. You’d be better off over at Eiland Coffee in Richardson, where they actually know how to successfully run a company.
Atmosphere: 1
Food: 1
Service: 1
Farhana Abdullah
If you need fresh roasted beans, please don't think twice about coming here to get your beans. I am new to the making espresso at home scene and wanted to stop by, based on seeing great reviews, to start to learn about the beans they carry and get some advice. Ian (I hope that was your name - I'm writing this review a week or so later) very patiently helped me understand more about the process of brewing espresso at home. We spent time going through flavors, roast dates and how it would affect the espresso taste, what type of machine would be best for my needs and SO MUCH MORE. He helped me knowing I wouldn't be purchasing that day. We have a plan in place and he said they would always be available to help us - he mentioned Andrew was also a wealth of knowledge and could help me anytime I needed. Will definitely be back once I buy my espresso machine. Thank you!!!!
Atmosphere: 5
Food: 5
Service: 5
Alan Michael
Great local source for green coffee beans and advice, from people who have been roasting for 20 years.
Atmosphere: 5
Service: 5
Danika Koenig
One of the best coffee roasters nation wide. This has been my single source even when I lived across the country.
Been a customer since 2018. They used to go above and beyond — extra green coffee, helpful staff, and great advice on roasting. Lately, the vibe’s changed. Staff seem less friendly, and the new business model doesn’t feel like the local company it once was. The product is still top-notch, but the experience isn’t what it used to be.
Not a coffee shop!! Smelled nice but just be aware it's a roasters not a place to buy coffee to drink now
Joey was very helpful. Lots of options! Would recommend putting roast dates on bags.
oh, the smell!!!! it is wonderful! ...but it's embarrassing to keep sniffing everything... the staff is friendly and helpful with recommendations which I appreciate. I am hooked on the obsidian - a tasty dark roast.
Atmosphere: 5
Food: 5
Service: 5
such an awesome environment. everyone is so friendly and their coffee is absolutely amazing. the baristas really make your morning! Definitely a must go for good mornings 💕 we love the forney location
I visited Addison Coffee Roasters, and it was a cool experience. The place smells amazing as soon as you walk in, with the rich aroma of freshly roasted coffee filling the air. Huge selection of decaf options. I tried their House Blend Decaf, and it was smooth and flavorful, you’d never guess it didn’t have caffeine!
If you’re a coffee lover but want to cut back on caffeine , this is definitely the place to check out. I can’t wait to go back and try even more of their decaf blends !
Wheelchair accessibility: There is parking
Atmosphere: 4
Food: 4
Service: 4
Red head young girl was extremely rude and because of her, I will not be back.
Plenty of other roasters to choose from!
Atmosphere: 3
Food: 5
Service: 1
I'll preempt what is likely to be a negative review from today from someone else, since they made it a point to ask the cashier's name. Two pretty rude people were very condescending to the cashier. Scolded her for mumbling, said they didn't like her attitude, etc. Cashier was perfectly nice to me and helpful.
Bought coffee based on her recommendation. Tried two that were samples. Will update when I actually taste the new one.
Store isn't much to look at but that's fine - it's a place to buy fresh roasted bagged coffee.
Atmosphere: 3
Food: 5
Service: 5
Just picked up order placed yesterday. New packaging but lighter - 12oz vs 1 lb before. For the Free Trade French Roast pricing remained $14.95 same as what I purchased June 4 but for 1 lb. bag - So we get less for same price and disappointing that the price increase was not clearly called out - deceptive. Further, the previous invoice had a SKU number for this item 1151 and no weight, and the most recent invoice had no SKU but the weight clearly shown as 12oz. Kind of trying to slide it by - not good business practice. When asked about it at store was told the 2lb bag was cheaper. But make it transparent!
Might want to rethink your drivers. The kid driving plate # CSG9016 was on his phone weaving in and out of rush hour traffic and splitting lanes to get between vehicles. Extremely dangerous in a van.
Restaurantji Recommends
Where do I even begin? This coffee joint used to be a beacon of caffeinated bliss in the neighborhood, but oh how the mighty have fallen.It's like they're trying to set a record for how quickly they can go from charming local spot to utter disappointment. The management must have been on an extended vacation, because the decline in service and quality over the past year has been nothing short of spectacular.The staff's enthusiasm for their jobs seems to have vanished faster than the foam on a poorly made latte. And speaking of lattes, don't even get me started on the sad excuse for coffee they're now serving. It's like they've adopted a new motto: "Why make it fresh when we can make it yesterday?"I used to enjoy spending time here, but now I feel like I'm trapped in a time warp where everything was better in the past. Unless management snaps out of their coma and remembers what made this place great, they can count on losing more customers faster than they can say "overpriced disappointment."
Atmosphere: 2
Food: 1
Service: 2
As someone who used to work there, the ACR you used to know and love is gone.I loved every second. From the people who thought it was a cafe to the loyal decade after decade frequenters who loved to chat every time they came in, it made my day to talk to everyone and try to spread a love and passion to those who had the time to stop.Those days are long gone. It was a good run. You’d be better off over at Eiland Coffee in Richardson, where they actually know how to successfully run a company.
Atmosphere: 1
Food: 1
Service: 1
If you need fresh roasted beans, please don't think twice about coming here to get your beans. I am new to the making espresso at home scene and wanted to stop by, based on seeing great reviews, to start to learn about the beans they carry and get some advice. Ian (I hope that was your name - I'm writing this review a week or so later) very patiently helped me understand more about the process of brewing espresso at home. We spent time going through flavors, roast dates and how it would affect the espresso taste, what type of machine would be best for my needs and SO MUCH MORE. He helped me knowing I wouldn't be purchasing that day. We have a plan in place and he said they would always be available to help us - he mentioned Andrew was also a wealth of knowledge and could help me anytime I needed. Will definitely be back once I buy my espresso machine. Thank you!!!!
Atmosphere: 5
Food: 5
Service: 5
Great local source for green coffee beans and advice, from people who have been roasting for 20 years.
Atmosphere: 5
Service: 5
One of the best coffee roasters nation wide. This has been my single source even when I lived across the country.
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