Chipotle Mexican Grill
3771 Belt Line Rd, Addison
(972) 243-9088
Recent Reviews
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Placed an order (#X76-2AP) 12/31/25: states my order will be ready at 7:40pm. I get to chipotle at 7:45pm and the workers are standing in a circle talking in the back. I asked for my mobile order and she acts like she can’t find my order. Goes to back and comes back and says they are going to make it now. Then proceeds to tell me that they gave my order to someone else and they are out of chicken. Absolute non-sense. You are just giving random people orders that they didn’t pay for it. Very disappointed. DO BETTER!!!!
Refused to accommodate a gluten allergy
I went in to pick up my online order and noticed they forgot to put two items on it. I asked if they could remake it and they tried to argue with me over that. Then these two girls looks at each other and rolled there eyes at me over asking to have my meal remade. FYI, I never got it remade. Overall, horrible service.
Food: 3
Service: 1
!!!Roaches in this area!!!
Beware i was paying for my food and i roach came out of some paper bags someone brought in and the roach went towards the food area and the girl in the front had the audacity to say if it came out of my purse 🤦♀️
Refunded my food immediately.
Order on their app and they got everything wrong on the burrito order. Sunday 7th 2025 6 pm. Burrito did not have any meat (stake was ordered) it was just a wet mess.
This location is not good, and does not represent the brand.
Food: 1
Service: 1
Recommended dishes: Build-Your-Own Chipotle
people that were working today were very angry and rude, quite literally looked angry to see a customer and probably shouldn’t be working register
I went in to get food. I hadn’t been to this location in over 3 years because of the same issue. Service! I walk to the counter and 2 girls talking amongst themselves then see me and just stare. No ‘how can i help/what would you like’ like just gave the gen z stare. I asked if they were ready to take my order and just stared. Rude, unprofessional. Not welcoming. Seems like they never hire good people here. Always miserable and with attitude. On top of giving me small portions.
Atmosphere: 1
Food: 3
Service: 1
For starters, they give the smallest portions ever here compared to other locations. I ordered a quesadilla and it barely had any meat or cheese. The sides of rice and beans were even lacking so I ended up cooking when I got home because I was still hungry from receiving such a small portion of everything. The food wasn’t even fresh and the restaurant itself was filthy. Sour cream on multiple tables, the utensils were sticky and felt like soda was on them. To top it off, they had NO ICE in the fountain machine so my drink was warm. It wasn’t even busy, the entire store was empty but they were back there in their phones talking and providing horrible service. Truly terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Delicious
Atmosphere: 5
Food: 5
Service: 5
Classic Chipotle - this location had friendly service and didnt skimp on the portions.
Restaurantji Recommends
Very dirty. My salad has 3 lettuce cores in it!
Atmosphere: 1
Food: 1
Service: 1
This is the only chipotle that sessions their barbacoa properly
Atmosphere: 5
Food: 5
Service: 5
I've been to several Chipotle locations in the past 6 months and this location has the best food. Other stores overly-season the veggies and the chicken. Regarding the chicken, in recent times I've found the chicken to be not as well trimmed as before. The meat or the cook? The only reason this location didn't earn the 5th star is due to the reduced portion size of each ingredient as it was added, particularly the protein. I was able to request additional rice, beans and veggies; however, not wanting to incur a possible extra charge for the chicken (I'm thrifty), I did not ask for more. Policy, the server, or both? That said, the personnel were pleasant and the place clean. It's still my go-to location, even though there are others closer to my home.
Atmosphere: 4
Food: 4
Service: 4
Great food
Atmosphere: 5
Food: 5
Service: 5
They just told me order just came in right after waiting for 15 minutes to pick up. If you have a slow system please spend dont money to upgrade it. Dont be so cheap. If this is a big please hire the right tech team to fix.
Service: 1
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