The food is really good and the attention from Katherine was very professional.
Atmosphere: 5
Food: 5
Service: 5
Adam Gordon
I really love the food at Las Palmas. I’ve tried different dishes and they’ve all seemed great. I’ve eaten at the restaurant and I’ve also ordered food to go. The service has always been friendly and helpful. I’m glad I live in Addison so I can visit sometimes.
Atmosphere: 5
Food: 5
Service: 5
Carlos Toledo
My experience at this restaurant was extremely disappointing. We arrived as a group of four, and the restaurant was completely empty. It was our first time visiting — and unfortunately, it will also be our last.
From the moment we arrived, the waitress had a very unfriendly and unwelcoming attitude. After taking our order, she disappeared, and another young woman ended up assisting us instead.
When we asked for the check, it took an unusually long time to arrive, even though the restaurant was still empty. When we finally received it, we noticed that the waitress had automatically added an 18% gratuity. I asked her why, since we were only four people, and she said it was because the bill was split between four guests.
This explanation is unacceptable. I normally tip at least 20% when I receive good service, but tipping should be based on the quality of service provided. A tip is earned through professionalism, kindness, and respect — not automatically added without consent, especially after such poor service.
Overall, the lack of hospitality, professionalism, and transparency made this a very unpleasant experience. i wouldn't never recommend this place.
Atmosphere: 1
Food: 1
Service: 1
PAMELA ZURITA
Today I went to Las Palmas Restaurant, and the service was awful. The restaurant was empty, there were three waitresses and none of them came to our table. When one finally showed up, she had a bad attitude and was very slow doing everything.My friend asked for a to-go box, and instead of bringing it, she went off to do a thousand other things. She even started recording videos — you could clearly see she was filming. She also kept going to the bathroom every five minutes. Then she went outside to her car for who knows what. She came back later and then finally brought the to-go box to my friend.🙄
Everything was extremely slow. The service was terrible, truly terrible. On top of that, they automatically added an 18% gratuity. As far as I understand, that is usually only done for parties of six or more. We were only four people and she still added the 18% tip on her own. No bueno 👎🏼👎🏼
Karent Guilliana Roa Arellano
Today was my first time at this restaurant, but unfortunately I did not have a good experience. To begin with, the waitress was not very friendly, and all the others were extremely distracted. In this place, no one pays attention to whether the customer needs anything. We asked about beer because we were planning to stay there for a while, but the waitress told us that this place didn’t sell any beer. A moment later, we saw them bringing a bucket of beer to another table. And lastly, when we asked for the check, we had to ask four times because it seemed that all the girls we asked kept forgetting. Overall, the food was good, but the customer service was terrible.
Atmosphere: 2
Food: 5
Service: 1
Daniela Cardenas
Everything was good, its authentic colombian food
Atmosphere: 5
Food: 5
Service: 5
Claudia P. Roldan Jones
Worse costumer service!! Waitress dress very inappropriate and they are not friendly! Music was loud and also inappropriate lyrics (dirty reggaeton) specially if you are with little ones and young children. Service extremely slow and I don’t even think the manager - owner even care. Food quality just average and nothing special. I do not recommend this restaurant to anyone!
Claudia Jones
Me and my husband drove there yesterday from Fort Worth looking for a good experience and great food but unfortunately everything went wrong. Our waitress from the beginning was not the friendliest and she seemed to not wanted to be there yesterday! I knew after she took our order that something was going to be wrong because she didn’t pay much attention to what we were saying. After about 25 mins my husband’s order came out (missing the side order of lentils soup he ordered), the girl who brought four to the table (different than our waitress) brought right after a bandeja pausa that I thought it was mine to the lady on the table next to us who also was barely just getting there and my food was still not out. My husband finished his plate, no food for me or his side of soup. I wasn’t happy at all and after prob 30 mins a different girl than the second brought my food and apologized for the late. I didn’t know if I was more irritated about the lack of costumer service or or for the inappropriate outfit she was wearing! All of the girls just getting there fir the second shift were wearing the same horrible blue thing that I don’t even know how you call something like that! The whole back was opened and her Brazilian thong was showing out (yes, that’s how bad it was) I have never been in a restaurant that’s it’s supposed to be family - kids friendly ambiance with employees dress like that! It was very disturbing and uncomfortable. There were a few tables with children and teenagers! If I was one of those parents I would have left with my children immediately. The music was loud and also inappropriate (dirty reggaeton ) horrible lyrics! I will not recommend this restaurant to anyone specifically to a family with children or teens. Food was just average, the ground beef in my bandeja was not good! I have never had one like that. Manager or owner was there sitting in a table with another guy and never mind to look around to see what was going on.
Atmosphere: 2
Food: 2
Service: 1
Jenna Jobson
Las Palmas is the place to go! Every Tuesday amd Thursday is dancing, and a great opportunity to have fun with friendly people.
This place was not good for the 3 people.The food was not good everyone did not finish their food because of the roaches on the wall and flies flying around our food. Waiting staff wasn't a good staff didn't come to the table to make sure everything was ok. Drink are too expensive water should be free we had to paid for bottles of water which is not good you should have better prices
Atmosphere: 1
Food: 1
Service: 1
Antonio Cruz
Beautiful service 🤩 omg
Atmosphere: 5
Food: 5
Service: 5
Samadih Hernandez
Great place , Food on point 🙏🏻 service was Great , the people in here are great 🙌🏼 Will come back 😌
Atmosphere: 5
Food: 5
Service: 5
Diana Alvarez
Horrible service, called the restaurant and the girl was super rude, I waited for my food for more than 1 hour and they didn’t want to give it to my driver, if I could give it 0 stars I would
The food is really good and the attention from Katherine was very professional.
Atmosphere: 5
Food: 5
Service: 5
I really love the food at Las Palmas. I’ve tried different dishes and they’ve all seemed great. I’ve eaten at the restaurant and I’ve also ordered food to go. The service has always been friendly and helpful. I’m glad I live in Addison so I can visit sometimes.
Atmosphere: 5
Food: 5
Service: 5
My experience at this restaurant was extremely disappointing. We arrived as a group of four, and the restaurant was completely empty. It was our first time visiting — and unfortunately, it will also be our last.
From the moment we arrived, the waitress had a very unfriendly and unwelcoming attitude. After taking our order, she disappeared, and another young woman ended up assisting us instead.
When we asked for the check, it took an unusually long time to arrive, even though the restaurant was still empty. When we finally received it, we noticed that the waitress had automatically added an 18% gratuity. I asked her why, since we were only four people, and she said it was because the bill was split between four guests.
This explanation is unacceptable. I normally tip at least 20% when I receive good service, but tipping should be based on the quality of service provided. A tip is earned through professionalism, kindness, and respect — not automatically added without consent, especially after such poor service.
Overall, the lack of hospitality, professionalism, and transparency made this a very unpleasant experience. i wouldn't never recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Today I went to Las Palmas Restaurant, and the service was awful.
The restaurant was empty, there were three waitresses and none of them came to our table. When one finally showed up, she had a bad attitude and was very slow doing everything.My friend asked for a to-go box, and instead of bringing it, she went off to do a thousand other things. She even started recording videos — you could clearly see she was filming. She also kept going to the bathroom every five minutes. Then she went outside to her car for who knows what. She came back later and then finally brought the to-go box to my friend.🙄
Everything was extremely slow. The service was terrible, truly terrible. On top of that, they automatically added an 18% gratuity. As far as I understand, that is usually only done for parties of six or more. We were only four people and she still added the 18% tip on her own. No bueno 👎🏼👎🏼
Today was my first time at this restaurant, but unfortunately I did not have a good experience. To begin with, the waitress was not very friendly, and all the others were extremely distracted. In this place, no one pays attention to whether the customer needs anything.
We asked about beer because we were planning to stay there for a while, but the waitress told us that this place didn’t sell any beer. A moment later, we saw them bringing a bucket of beer to another table.
And lastly, when we asked for the check, we had to ask four times because it seemed that all the girls we asked kept forgetting. Overall, the food was good, but the customer service was terrible.
Atmosphere: 2
Food: 5
Service: 1
Everything was good, its authentic colombian food
Atmosphere: 5
Food: 5
Service: 5
Worse costumer service!! Waitress dress very inappropriate and they are not friendly! Music was loud and also inappropriate lyrics (dirty reggaeton) specially if you are with little ones and young children. Service extremely slow and I don’t even think the manager - owner even care. Food quality just average and nothing special. I do not recommend this restaurant to anyone!
Me and my husband drove there yesterday from Fort Worth looking for a good experience and great food but unfortunately everything went wrong. Our waitress from the beginning was not the friendliest and she seemed to not wanted to be there yesterday! I knew after she took our order that something was going to be wrong because she didn’t pay much attention to what we were saying. After about 25 mins my husband’s order came out (missing the side order of lentils soup he ordered), the girl who brought four to the table (different than our waitress) brought right after a bandeja pausa that I thought it was mine to the lady on the table next to us who also was barely just getting there and my food was still not out. My husband finished his plate, no food for me or his side of soup. I wasn’t happy at all and after prob 30 mins a different girl than the second brought my food and apologized for the late. I didn’t know if I was more irritated about the lack of costumer service or or for the inappropriate outfit she was wearing! All of the girls just getting there fir the second shift were wearing the same horrible blue thing that I don’t even know how you call something like that! The whole back was opened and her Brazilian thong was showing out (yes, that’s how bad it was) I have never been in a restaurant that’s it’s supposed to be family - kids friendly ambiance with employees dress like that! It was very disturbing and uncomfortable. There were a few tables with children and teenagers! If I was one of those parents I would have left with my children immediately. The music was loud and also inappropriate (dirty reggaeton ) horrible lyrics! I will not recommend this restaurant to anyone specifically to a family with children or teens. Food was just average, the ground beef in my bandeja was not good! I have never had one like that.
Manager or owner was there sitting in a table with another guy and never mind to look around to see what was going on.
Atmosphere: 2
Food: 2
Service: 1
Las Palmas is the place to go! Every Tuesday amd Thursday is dancing, and a great opportunity to have fun with friendly people.
Atmosphere: 5
Food: 5
Service: 5
Amazing Colombian food and the staff is awesome
Restaurantji Recommends
Delicious food but slow service.
Atmosphere: 5
Food: 5
Service: 5
This place was not good for the 3 people.The food was not good everyone did not finish their food because of the roaches on the wall and flies flying around our food. Waiting staff wasn't a good staff didn't come to the table to make sure everything was ok. Drink are too expensive water should be free we had to paid for bottles of water which is not good you should have better prices
Atmosphere: 1
Food: 1
Service: 1
Beautiful service 🤩 omg
Atmosphere: 5
Food: 5
Service: 5
Great place , Food on point 🙏🏻 service was Great , the people in here are great 🙌🏼 Will come back 😌
Atmosphere: 5
Food: 5
Service: 5
Horrible service, called the restaurant and the girl was super rude, I waited for my food for more than 1 hour and they didn’t want to give it to my driver, if I could give it 0 stars I would
Atmosphere: 1
Food: 1
Service: 1
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