Schlotzsky's
3740 Belt Line Rd Suite 239, Addison
(972) 807-6793
Recent Reviews
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Construction on the inside was going on. The food is great, however no one should be operating drive through if they have a hearing impairment with no aid. People were screaming at the drive through operator and repeating themselves to exhaustion. The individual should be inside, or given another task. It is overstood we all need to make a living.
Refused to honor a valid coupon after providing proof that it's supposed to work. I've been in their shoes before and would have 100% honored it.
Ugh, this greasy, little chubby fellow rang up my order. No hello, no thank you, just basic, get-through-the day service. While eating my sandwich, one of those DoorDash drivers came in and since there were no employees in sight, he tried to get me to retrieve his order for him. I explained that I was a customer, hence sitting here eating a sandwich and he would need to find a little, greasy guy to get his order. A few moments later, the little guy appears and gets the driver his stuff. I felt bad for the driver since his tips hinge on his speedy service. I'm gonna recommend you skip this location not only because the service lacks but the men's restroom was filthy. I've been in nicer gas station restrooms.
I went to get my daughter's order, and in the drive-through window, I met Michael. It's my opinion that every company should have more employees like Michael. His smile and light-hearted demeanor were amazing. So stop by and see Michael and tell him the lady in the Snoopy hat sent you. Enjoy😃
Nice staff with great after 5 PM Fri-Sun pizza deal! Deluxe original giant size feeds 2 and is very filling. Earn points through the app.
Nice people/employees, eve told me about weekly specials.
Their foods always good. Love their pizza & flat bread pizzas. And who doesn't love the Cinnabons.
They handled a last-minute catering for me for 40 people. I even called the same day at the last minute and had an extra 10 added and they hooked us up, no problems. Highly recommend this location for your catering needs.
I order here via doordash, and I can't say enough abt how much I appreciate the service here. Efficiency, attention to detail, perfection. Everything is always correct, and somehow above and beyond. The fiesta chicken sandwich is my favorite. My husband loves the Original, and the Cinnabon. The food is always delicious, quickly and efficiently put together. Just want to say I very much appreciate the dynamic employees here. It makes my day.
I was craving a late night Cinnabon, and the manager, Michael, was amazingly helpful and took good care of me. As well as the cashier Mario. I will definitely be back!
Drive thru barbecue pizza order was stale, old and dry. When we called to inform restaurant, Mario informed us he would put our name down for a remake, no big deal. When we went back the next day, it apparently was a big deal. Manager on duty blamed Mario for making the error of offering free re-make, she called store owner and his solution was to offer 50% another order!? First of all this is a training issue, shouldn't be passed on to customer, and second the store should honor what their associates provide. Not to mention it was pretty tacky to blame the employee who wasn't there just because he is an "18 yo kid", so far Mario had the best customer service and solution - because we aren't going back to this location. Maybe the "18 yo kid" should be running the store....
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Tasty sandwiches.
Cinnamon rolls are delicious but pricey.
Atmosphere: 5
Food: 5
Service: 5
Great service. The sandwiches are plentiful (and I'm a big eater). But don't order the macaroni and cheese. It's basically cheese soup with very, very few noodles. Stick with the chips.
Atmosphere: 5
Food: 4
Service: 5
The manager was awesome!! The food was great! Go to this one!!
Only leaving a review due to the poor hospitality of Michael at the Addison location.
I’ve never witnessed an individual (until today) open a sandwich and pick each ingredient, hands covered with mustard, in an attempt to prove that bacon was on the sandwich. In conclusion, it was not. I am regretting not taking a picture, but I was not expecting it to be such a chaotic exchange. I ended up just getting a refund. I did use a promo code on the app that I’m not sure if I’m able to get back for $2 off.
Michael seems dedicated because he’s always at work and I know because I consistently go to this location. I just wanted bacon this time and ended up having my intelligence insulted.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: The Original
This Schlotzsky's never disappoints!
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