Tonight I went to Jack-in-the-Box drive thru 08/02/2025 around 10:30 pm and ordered a shake and 3 egg rolls, The guy that took my order, didn’t have a name tag on, but he was a white guy with dark longer hair and a mustache wearing a black shirt. He was very rude, Basically took our method of payment and Immediately told us to pull up and slammed his window closed. He didn’t give us a chance to ask for some ranch. We waited at the window for a few minutes, but he didn’t come back so we just went ahead and pulled up. When he brought out our food, we asked if we could get ranch and he said “I gave you sweet and sour” we politely asked “ Is there anyway we can get some ranch also?” The guy rolled his eyes and stormed back inside, Came back outside and gave it to us and was like “ You need to start telling me this at the window” I tried to explain to him that he closed the window too soon and didn’t come back, but he rudely just walked off and waved his hand at us to leave!! Mind you I am eight months pregnant and I just was craving Jack-in-the-Box, ranch and eggrolls. And not once did he ever even ask me what sauce I even wanted. The attitude was not needed. Seems like I can never get good service at this location.
Atmosphere: 1
Food: 1
Service: 1
User
worst jack in the box ever. Dont spend money here
Atmosphere: 1
Food: 1
Service: 1
Sofia Cano
24 hour open restaurant and I passed by around 11:00 pm. The curly fries were cold and hard. They were not fresh at all. They were quick to take my order and delivered my order correctly though. Bonus points for condiments except no ketchup was added to my bag. The order just wasn’t fresh.
Atmosphere: 2
Food: 1
Service: 2
Savannah Hypes
it is ALWAYS something with these people i swear. i can’t tell you how many times we’ve came to get food & the employees been on some bs! for example, tonight the guy tells us we can’t do split payment on card when we’ve done it at this location more times than i can count, they are ALWAYS and i mean ALWAYS out of something, you can ask for a certain customization on an item & they say “uh idk how to do that” & then every single time we come to the drive thru, they have us pull up to the front and wait for over 30 minutes EVERYTIME for some tacos.. please hire more people if it takes you a million years to cook a few tacos. somebody needs to retrain this entire staff team ! they walk around looking like this “ 😐” they talk to customers like they hate their jobs, the atmosphere seems miserable simply because of the staff!
Atmosphere: 1
Food: 1
Service: 1
Slayer family
You know, it's a good place to eat on the fly.
Atmosphere: 3
Food: 4
Service: 4
Tyler Land
First time here. Usually go to pearland store with no issues. I ordered 1 bacon ultimate meal, 1 loaded tacos, 1 kids cheeseburger meal, and 2 orders of 2 tacos and 4 avocado lime sauces. Didn’t get BOTH orders of tacos and ALL of the sauces. Probably won’t come back.
Hannah Gemmill
Can’t get your order out without being interrupted 1 million times by the manager with a fake positive attitude towards you she doesn’t get most of your order correct and interrupt you then hold onto your debit card for way too long doing something sketchy way away from the Payment screen and now I’ve gotta worry about that and then failed to provide my child with a full meal that we ordered for my child for breakfast. It’s a whole issue up there and then then the food I did come out with everything was burnt. I waited outside of the drive-through line for burnt food, not fresh food. It was burnt and cold. this one needs to be either redone or shut down.
Atmosphere: 1
Food: 1
Service: 1
User User
Probably better to just go to the other location, This one seems to have some serious customer service issues when fixing an incorrect order with receipt.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Christopher Valdez
Both my wife and son work here. So when I come i get to eat. I like trying the new stuff.
The Alvin Jack in the box was so dirty my daughter and I had to go eat in our car. And despite the older lady being nice while taking the order after my daughter ordered she just walked away and started taking care of a drive through order and didn't even say to please hold on or anything. I had to wait an additional 6 minutes before she came back to the register telling me to swipe my card before she realized I wasn't done ordering. My daughter ordered a jr bacon cheeseburger add lettuce tomato and pickles no ketchup. The bacon was raw on her sandwich. Not even cooked a little bit. It caused my daughter to be sick and throw up multiple times. The tacos I got didn't have meat in them. It cooked out when frying and I got a lettuce and taco sauce taco order.
Atmosphere: 1
Food: 1
Service: 2
Jake Norwood
Good experience
Atmosphere: 5
Food: 5
Service: 5
Patricia Staton
My family loves Jack in the box 😁
Atmosphere: 5
Food: 5
Service: 5
Gerald Flatt
Love the new smashed jack. Might be my new favorite burger. Watch out Whataburger.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Curly Fries
Shannon Hanna
My food was hot and fast. Exactly what I asked for. Can't ask for more
Tonight I went to Jack-in-the-Box drive thru 08/02/2025 around 10:30 pm and ordered a shake and 3 egg rolls, The guy that took my order, didn’t have a name tag on, but he was a white guy with dark longer hair and a mustache wearing a black shirt. He was very rude, Basically took our method of payment and Immediately told us to pull up and slammed his window closed. He didn’t give us a chance to ask for some ranch. We waited at the window for a few minutes, but he didn’t come back so we just went ahead and pulled up. When he brought out our food, we asked if we could get ranch and he said “I gave you sweet and sour” we politely asked “ Is there anyway we can get some ranch also?” The guy rolled his eyes and stormed back inside, Came back outside and gave it to us and was like “ You need to start telling me this at the window” I tried to explain to him that he closed the window too soon and didn’t come back, but he rudely just walked off and waved his hand at us to leave!! Mind you I am eight months pregnant and I just was craving Jack-in-the-Box, ranch and eggrolls. And not once did he ever even ask me what sauce I even wanted. The attitude was not needed. Seems like I can never get good service at this location.
Atmosphere: 1
Food: 1
Service: 1
worst jack in the box ever. Dont spend money here
Atmosphere: 1
Food: 1
Service: 1
24 hour open restaurant and I passed by around 11:00 pm. The curly fries were cold and hard. They were not fresh at all. They were quick to take my order and delivered my order correctly though. Bonus points for condiments except no ketchup was added to my bag. The order just wasn’t fresh.
Atmosphere: 2
Food: 1
Service: 2
it is ALWAYS something with these people i swear. i can’t tell you how many times we’ve came to get food & the employees been on some bs! for example, tonight the guy tells us we can’t do split payment on card when we’ve done it at this location more times than i can count, they are ALWAYS and i mean ALWAYS out of something, you can ask for a certain customization on an item & they say “uh idk how to do that” & then every single time we come to the drive thru, they have us pull up to the front and wait for over 30 minutes EVERYTIME for some tacos.. please hire more people if it takes you a million years to cook a few tacos. somebody needs to retrain this entire staff team ! they walk around looking like this “ 😐” they talk to customers like they hate their jobs, the atmosphere seems miserable simply because of the staff!
Atmosphere: 1
Food: 1
Service: 1
You know, it's a good place to eat on the fly.
Atmosphere: 3
Food: 4
Service: 4
First time here. Usually go to pearland store with no issues. I ordered 1 bacon ultimate meal, 1 loaded tacos, 1 kids cheeseburger meal, and 2 orders of 2 tacos and 4 avocado lime sauces. Didn’t get BOTH orders of tacos and ALL of the sauces. Probably won’t come back.
Can’t get your order out without being interrupted 1 million times by the manager with a fake positive attitude towards you she doesn’t get most of your order correct and interrupt you then hold onto your debit card for way too long doing something sketchy way away from the Payment screen and now I’ve gotta worry about that and then failed to provide my child with a full meal that we ordered for my child for breakfast. It’s a whole issue up there and then then the food I did come out with everything was burnt. I waited outside of the drive-through line for burnt food, not fresh food. It was burnt and cold. this one needs to be either redone or shut down.
Atmosphere: 1
Food: 1
Service: 1
Probably better to just go to the other location, This one seems to have some serious customer service issues when fixing an incorrect order with receipt.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Both my wife and son work here. So when I come i get to eat. I like trying the new stuff.
Atmosphere: 5
Food: 5
Service: 5
Was very delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jumbo Jack, Curly Fries
Restaurantji Recommends
The Alvin Jack in the box was so dirty my daughter and I had to go eat in our car. And despite the older lady being nice while taking the order after my daughter ordered she just walked away and started taking care of a drive through order and didn't even say to please hold on or anything. I had to wait an additional 6 minutes before she came back to the register telling me to swipe my card before she realized I wasn't done ordering. My daughter ordered a jr bacon cheeseburger add lettuce tomato and pickles no ketchup. The bacon was raw on her sandwich. Not even cooked a little bit. It caused my daughter to be sick and throw up multiple times. The tacos I got didn't have meat in them. It cooked out when frying and I got a lettuce and taco sauce taco order.
Atmosphere: 1
Food: 1
Service: 2
Good experience
Atmosphere: 5
Food: 5
Service: 5
My family loves Jack in the box 😁
Atmosphere: 5
Food: 5
Service: 5
Love the new smashed jack. Might be my new favorite burger. Watch out Whataburger.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Curly Fries
My food was hot and fast. Exactly what I asked for. Can't ask for more
Food: 5
Service: 5
Loading...