Jack in the Box

615 S Gordon St, Alvin
(281) 331-2311

Recent Reviews

BigBad Beefer

The food is straight nasty not gonna lie and some of the workers have an attitude

Atmosphere: 1

Food: 1

Service: 1

Sam B

"Dine in Rating" is best. You will have to pull forward and wait for your order if you go through the drive-thru.I hate that!!! It's cheating the system to have a quick service report...But since I dine in today for lunch. This location gets my 5 star rating.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Seasoned Curly Fries

Brooke Hatchette

Most of the time I will just drive to the other side of town because every single time the older woman that works the window has a attitude and is so rude.. I manage a restaurant I’ve seen a lot..but this is the worst customer service I have ever seen. I’ve got on here many times and didn’t make a review and let it go but today I go to the window and asked for a number 26 she didn’t say anything and I didn’t hear anything at all so I waited a minute patiently she then gets on there and say ummm mam u ordered a number so that means it’s a combo so it comes with a drink and fries or something else or do you want the sandwich what do u want…she’s always very very rude like I’m just bothering her…

Service: 1

Erin Lummus

Food most of time is fresh curley fried sometimes are old

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Classic Buttery Jack, Jr Bacon Cheeseburger, Chicken Sandwich, Tiny Tacos, Taco

emma helka

ordered from here and had issues with my order so i tried to call and they didn’t answer any of my calls. i never received my order.

Erica Aguirre

GOD bless this young lady working by herselfMs.Macy she did a wonderful Job Great customer service. Be back soon ?KEEP GOING FOR JESUS ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Egg Rolls, Jumbo Jack

David Brouwer

Two tacos for 99 cents on the app.What's not to love ❤️

Atmosphere: 1

Food: 5

Service: 3

Recommended dishes: Two Tacos

Tracy Pearson

Regulators tacos never fresh and hot. Tiny tacos are cooked when ordered. Nice and hot.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Two Tacos

NICOLE SIMS

So I had a horrible experience the night before at this location and to make matters worse, we had two transactions and did not get a receipt for either one. When we got home and realized both orders were completely incorrect, we called to the location multiple times in the same night, and there was no answer until today in the afternoon and that’s when an employee told us to call before we came today and they would take care of everything no problem, so we called this evening before we were coming up here so they would know, and the phone rang and rang and rang and rang and nobody answered. We came back the tonight and there’s no manager on duty even though we spoke to a manager earlier in the day and they told us to come back and they would take care of it. An employee named Macy completely took care of everything and handled her customers as they should be…we were not given receipts for either transaction and no manager on duty to handle this situation, but she completely made sure to satisfy her customer, even though it wasn’t her customer from the night before that was highly unsatisfied…. this is how customer service works. Every employee, manager and crew-member needs to take note from this lady right here at this location. She deserves employee of the month and probably needs to be promoted to manager and definitely a raise and y’all should probably thank her because I’m sure she probably corrects lots of mistakes and keeps customers coming back because she does what she supposed to do by satisfying the customer when they’ve been unsatisfied previously, and she corrects other workers mistakes with a smile on her face and a positive attitude!

Kenny Sanders

Always great food. The only thing is that there's not one in any part of Florida. Central Florida and Orlando would be a great place for one.

Atmosphere: 5

Food: 5

Service: 5

Dylan Kinchen

One of the fastest and freshest jack in the box experiences I've had in awhile!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Buttery Jack

Mr. Beanus

The food is straight nasty not gonna lie and some of the workers have an

Atmosphere: 1

Food: 1

Service: 1

Krystal Garcia

My husband and I went there about a few minutes ago and let’s just start off with this the girl that was taking orders at the window had a major attitude, kelp on “huh” me on the speaker and was cutting me off. Kelp getting my order wrong I asked for a larger #5 with curly fries and large sweet tea and a medium #6 regular fry and Dr Pepper and two tacos, she was cool till the end slamming the window and having an attitude at the end as an ex team leader for jack in the box we all have our off days but that behavior unnecessary anyways we get home our food looked like it was thrown together and the tacos wasn’t in the bag I tried to call the store so guy said there was no team leader on shift. So I will be calling the store manager tomorrow. Gotta do better!

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Sandwich

Garrett DeGraw

Me and my friend Seth got there about 4:45. Walked inside and the woman at the counter was staring at her phone and I had to wait for a few seconds before she even seemed to recognize my existence while I stood directly in front of her at the counter. I had a coupon and asked if I could make it a combo, she didn't say anything so I repeated myself. She said yes. She typed a couple things on the register and then said "just the sandwich?"What.I asked her again to do a combo and she got it that time. Also asked her for some good good sauce cuz it's super good. Whoever came up with that sauce needs a promotion and a raise. But anyways, she forgot my sauce so I had to ask another guy to grab it for me after my order came out.Other than that the experience was great. Food was good. Restaurant and bathrooms were clean. Seating arrangement is weird but it's a small building so, pretty understandable.Parking: Good

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Sourdough Jack, Chicken Sandwich

Joshua Smith

This place was disgusting. I bought a Jr Bacon Cheeseburger, Value Fry and Value Drink. The Hamburger had extra nasty stale bread. Almost like they toasted the buns like subway would. I returned the food! Nastiest Jack in The Box I've ever dined in at. I spit the second really first bite of the Jr Bacon Cheeseburger out so quickly! Place needs new management. Or team members.

Atmosphere: 1

Food: 1

Service: 2

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