Black Bear Diner Amarillo

Great food chain,I wished they would come to ruidoso nm.

Atmosphere: 5

Food: 5

Service: 5

It sucks to have to give such a low rating for this restaurant because the service was great, everyone we encountered here was friendly and positive, but thefood was just terrible. My boyfriend got pancakes, which were undercooked a little, I ordered the french toast to be cooked extra time and from the outside, they looked delicious, cooked extra crispy or dark, but they were practically raw batter in the center. Terrible. Not even the plate of fruit was edible, it looked a day or 2 past its expiration date. We left full, uneaten plates of food on the table & walked away. But our waitress was just the sweetest thing you've ever met so we still tipped her $20 because its not her fault the food was gross.

Atmosphere: 4

Food: 1

Service: 5

AMAZING PLACE, AMAZING FOOD AND AMAZING STAFF!!!!

Atmosphere: 5

Food: 5

Service: 5

Had lunch and breakfast the next day, the price is very competitive. Had a denver omelet for breakfast, probably not going to eat for the rest of the day 😅

Atmosphere: 5

Food: 5

Service: 5

Would not sub the cornbread muffin for toast on Bigfoot chicken fried steak. Chili came to table cold, cheese congealed and stop putting raw red onion on it. It came like 2 seconds before our meals!
Did not get hashbrowns but some greasy potatoe cubes on again raw red onion. Was greasy. Chicken fried steak meal was obviously frozen, nothing special like they wow about.

Atmosphere: 4

Food: 2

Service: 2

Showed up on a Tuesday (9/2) and was greeted by a smiling waitress (Destiny) with a good attitude, which was much needed after a long day of driving. She promptly got me my drink and took my order. I ordered a cup of chili and a taco salad. Little did I know, I had just ordered the best taco salad I’d ever eaten. Not to throw shade on the chili, which was great too, but something about this taco salad hit the spot. Could’ve been the generous amount of meat or the spicy jalapeños. Perhaps the thinly cut avocados. They didn’t ruin the salad with iceberg either. I don’t normally write reviews, but had to about this place. I will make a point to get back here often.

Atmosphere: 5

Food: 5

Service: 5

The Black Bear Diner is always a good choice. The food is good and the portions are large even the lighter menu options.

Atmosphere: 5

Food: 5

Service: 5

Do not come to this location, they do not have enough staff, it is very slow and they do not care about how long it takes you to get your food. I waited over an hour just for them to come out and tell me they did not have what I ordered. The waitress was very rude as well. This isn't the first time this has happened, I gave them another try but this time was worse. I will never return to this location, contemplating on going to any black bear restaurants in the future.

Atmosphere: 1

Food: 1

Service: 1

Always love Black Bear but this one was better than usual! My server Natasha did a great job making sure my experience from food to service went great! Hot food, cold water. Couldn’t ask for more!

Atmosphere: 5

Food: 5

Service: 5

Abbi,Destiny who is Abbie Manager Trained her very well and My Vist was Exceptional the food is outstanding one of my favorite places on the map blackbear restaurant besides Barstow, California

Atmosphere: 5

Food: 5

Service: 5

Took 40 minutes to get a to go order. They sold part of my order and when I went to get a refund they charged me again. I still don't have my refund nor do I have the product they sold. Manager did not apologize but she apologized to other customers for me wanting my money back. Then has the audacity to tell me if its not back tomorrow to call. So I'm out nearly 20 dollars and they seem like they're put out. Rudest manager I've had to encounter who did not know how to do her job. She had yo call someone AFTER she double charged me! If you cannot do your job then don't do it. Don't apologize for me being angry when its your stupidity that made me angry. Laughing at me with another customer is unprofessional. To top it off, they still messed up my order!

Atmosphere: 1

Food: 1

Service: 1

Food was good , service was great and fast

Usually very good, but this time no silverware, no napkins, wrong order, rude and dismissive attitudes, all together sad about my experience today.

Atmosphere: 2

Food: 5

Service: 2

Jesus ordered bacon and scrambled eggs eggs were over cooked had to send the bacon back to be cooked some more no butter on the toast and no silverware on a to-go order
Get it together people

Atmosphere: 3

Food: 2

Service: 1

Having been to Black Bear Diners all across the country, I have come to expect great service, quality food, and a great dining experience all around. This Black Bear Diner, however, checked all of the boxes in exactly the wrong direction. This is Texas for goodness sake. How on earth do you live in Texas and not know how to cook steak? Yeah that is right I said they couldn't even cook a steak. If you are a server, maybe you should check on your guests once in a while. Heck it would have been nice to at least get the check in a timely manor, but not i had to go to the counter to get that too. No drink refill didn't check to see if my food was done right. My wife and I never got the cornbread muffin advertised on the menu. If you get steak at this one and want med rare order rare mine was med well my wifes.medium was well. Please stop killing the flavor it's Texas.

Atmosphere: 2

Food: 2

Service: 1