Braum's Ice Cream & Dairy Store

Braums is my absolute favorite local fast food joint.
Unfortunately my last handful of experiences there have been just shy of okay. I strongly regret not leaving a 5 star review on this place when the team was near perfect.. I feel saddened to have to leave a lower than perfect rating but ultimately this service called me to leave a review. The last couple of times the speed has been beyond slow. I work in the morning so I always show up early to give myself enough time to expect a little wait but lately the wait has been unreasonable. Today for example there was a single car in front of me and it was just us two vehicles. After 10 minutes of waiting I had noticed they were handed what seemed to be a half full sack and drink. I thought surely after that wait they would’ve ordered the whole menu but no. I also had the same wait time. While waiting to pay I just watched my food by the window sitting. I just needed to be wrung out. When I arrived it was just me and the car ahead. By the time I left there was a line. Was the line due to a surge of people randomly? No, but instead from the slow service times. My other issues include constantly forgotten eating utensils, no napkins and extras that I ordered but just did not receive.
As I said before Braums is my favorite spot and truthfully I eat here almost daily if not daily for atleast 1 meal. I started to pass if I noticed a small line but it’s to the point where I’m passing if I even see a single car in the drive thru. The quality of the food has also slightly decreased (slightly over cooked almost always in the morning but it’s still okay) I really hope this location starts a turnaround. This has always been my go to but I may have to start using another location if needed or just a new chain in general.
I look forward to seeing this location reverse this trend!!

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: Sausage Grawy, Cheeseburger & Frys, Chicken Fingers, Crinkle Cut Fries

Employees were very helpful. Bought a few grocery items while passing through Amarillo.

Service: 5

Great food ! Great Dairy!
The Best Egg Nog!

Atmosphere: 5

Food: 5

Service: 5

wish these were in all 50 states.

Atmosphere: 5

Food: 5

Service: 5

Mannnnnnnn!!!!! Braums not only has the best ice cream but they have not raised their prices during this inflation....GIve these guys your business!!! Support local! A bag of 5 burgers is like $8 !!! And they are good! Make it happen!

Atmosphere: 5

Food: 5

Service: 5

Great food awesome service.

Atmosphere: 5

Food: 5

Service: 5

Very good ice cream and shake.

Kid-friendliness: Take the whole family

Atmosphere: 5

Food: 5

Service: 5

Love this place

Food not prepared correct and had one item made over 3 different times

Atmosphere: 2

Food: 1

Service: 2

i am currently parked a little further waiting for my food. i got two burgers. when i paid for them the guy had dirty gloves on and he gave me back wet change. gross. i pulled ahead to wait and i have been sitting here for at least 20 minutes. cars keep passing me because they got there food way before i did. i got TWO burgers.
a young man came out here a few minutes ago and asked me if i was still waiting on the cheeseburgers…. like yes? i’ve been sitting out here waiting for a long time and i already paid for them. wth. i don’t write reviews but im hungry and upset so.

Atmosphere: 2

Food: 4

Service: 1

Recommended dishes: Crinkle Cut Fries

Fantastic icecream. We went back!

Atmosphere: 5

Food: 5

Service: 5

Recently ordered and went thru the drive through - and there was a problem with my order, parked to go inside and the manager Brandon easily helped out and was so professional! Thanks!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Chicken Fingers

It's much nicer since they have remodeled.

Atmosphere: 4

Food: 4

Service: 4

I have loved Braums since i was a kid. I wish i had one closer to my house cause I love the food, ice cream, and groceries. Also, biscuits and gravey are better than anyones hands down.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Frozen Yogurt, 5 Miniburgers, Burritos, Sausage Grawy, Bacon Burger, Banana Split, The Double Cheeseburger

The food is good and service is usually okay. But the facility itself is dirty. Sometimes there are no clean tables, food on floor around tables, high chairs are so disgustingly dirty I would not use one. The windows need to be cleaned inside and out. Counter around condiments always needs to be cleaned. I hate this because otherwise I love to go to Braums.