what a absolute disgrace of a place to eat.. we ordered the sampler and a side of fries, the food was cold and the portions were small and the seasoning was terrible. there was maybe 4 tables full & the rest of the place was empty and now we know why. Also the waitress was very forgetful and had forgotten several of our items . She was also kinda of a little snooty. dont waist your time u will be very disappointed. PATHETIC!!
Atmosphere: 1
Food: 1
Service: 1
Leslie Miramontes
This was such a poor visit. Haven't been in many years and wont ever be back. Food was terrible. The boneless wings had such a small amount of chicken, it was nearly all breading. The lemon pepper seasoning had all fallen off, nothing stuck. The fried pickles were gross. Soggy, flavorless, and just.. weird? Mozzarella sticks were good. Fries ok. But our service? TERRIBLE. I actually got up and served myself water I had been without for so long. Everyone around us had the same experience, I can tell you that. Garbage.
Atmosphere: 2
Food: 1
Service: 1
Jalen Wallace
Went to B-Dubs today and I got the Tuesday special. Buy 1 traditional wing and get 1 free. I got lemon pepper and hot garlic and it was good. Mayci is a great waiter.
Atmosphere: 5
Food: 5
Service: 5
Luis Rosales
Ordered our food and our order was wrong when we got it. I asked for a beer and waited nearly 30 minutes and we never got refills. Waitress tells me I was rude. Bww won't be on our list anymore.
Rudy Deleon
While we were there, it was empty just another couple there and it took an hour to get our Luke warm meal, waitress never came to check on us until the food came , then never came back until it was time for our bill, never asked if we needed refills or anything, will not go there again
Atmosphere: 2
Food: 2
Service: 1
David Munoz
I am currently sitting inside this place eating my reheated wings that at first came out cold after 35 minutes of waited hoping it would be worth it only to be let down and somewhat irritated. My food was clearly put in the microwave and brought back with ruined texture. My brothers wings were unsatisfying also i had to try some of his cause mine sucked so bad but nothing helped it literally felt like horror not having my hunger satisfied here and then looking for a way out by trying other food and there was no escape.
Atmosphere: 1
Food: 1
Service: 1
Albino Garcia
Food was good really can’t go wrong with wings at a wing joint. Sauce was thick and covered most of the wings and could have had more ranch dressing but the Chilton was good so it evened out. Bought the chips and queso as well and got very lil chips and actually had to pay for more. (booooo) but oh well!!! Poor waitress must of been new (but tried)had to ask someone about everything we wanted and got back to us.
Atmosphere: 5
Food: 3
Service: 3
Steven Kinney
Ordered delivery , teriyaki, orange chicken and honey BBQ wings all were dry and old. Gave very little sauce for wings.
Food: 1
Quentin Taylor
Good food great service
Atmosphere: 5
Food: 5
Service: 5
Roman Vela
Smells like urine when you walk in....food was ok...place was empty for a college game day...needs to be torn down and rebuilt...
No process in place to grab tables that seat themselves. Waiting 15 minutes then left, never spoke to a staff member, and they could not have cared less.
Service: 1
Jessica Cummins
Worst service in the world! Horrible place to go, definitely don't care about customer service!
Gabrielle White
If I could give it zero, I would. We arrived at 6:56 and left at 8:37. No, that time wasn't spent enjoying each other's company. It was of waiting. Waiting for service, waiting for our drinks, waiting for our food, and waiting to get our checks. We were a table of four, sat in the back of the main eating area. Our waitress situation was incredibly complicated from the get-go. One waitress took our drink orders after we had sat there for a good 20-25 minutes. Then, another came and took our order again.. we waited quite a while for those drinks, seeing as one came from the bar. (Strawberry lemonade.) Not to mention that my friend had tried to get the attention of TWO OTHER WAITRESSES just for them to see her and turn the other way. We were completely ignored.
The food was horrible. Small, overpriced, and tasted as if it was made hours before we got it. Maybe 10 fried pickles for a ridiculous amount.. the chips for the dip tasted old and were cold. The cheese sticks were hard and also tasted old.
My husband and I paid for our meal while our friends paid for theirs. Each of our ticket was about $50.. and yes, that was without a tip.
On another note, it was completely flat and devoid of ANY pleasant atmosphere. We were made to feel unwelcome and unseen. The lights were dark and there was practically no music playing to enjoy while we waited the ridiculous amount of time that we regrettably did.
You want to waste your time and money? Definitely come here. Otherwise, don't bother.
Atmosphere: 1
Food: 1
Service: 1
Eileen Ramos
I came into eat Ashley Valdez gave us the best service we had in a long time. Keep up the good work my food was fast and fresh I went and got her manager Cece to tell her about our great experience.
Atmosphere: 5
Food: 5
Service: 5
Ian Neighly
The worse management & some of the staff. I feel bad for the staff that actually do care about there job. BWW has really suffered lately. The manager Ashley is absolutely unfit for that position. We go there often as a family and always tip the wait staff 20% or more. The service can be hit or miss but our last experience was absurd. Our waitress apparently got overwhelmed and had a seizure in the back. Ashley, I was told was taking over her tables and helping get everyone caught up. NOT the case. She stood talk to a couple at the table next to us for over an hour. Never took her eyes off of them other than to RUN to get something for them. I truly felt bad for the couple as their food was getting cool as Ashley leaned on there table and flapped her gums. I only found out about our waitresses medical issue when I got up and went to the fountain drink machine myself to refill my family's drinks. Thats when another employee told me what happened and who Ashley was as he refilled my drinks. I then had to hold up my glass to get another drink which she was oblivious too as she never look up. Im 6ft away from her. Nothing. the bartender finally sees me and gives me the thumbs up from across the restaurant. 5 minutes later a waitress came over to get my drink order. Someone from.the kitchen brought us our order and literally was serving so much and was very confused looking Im almost certain she was under the influence of drugs. I don't say that lightly as I work individuals to get them into rehab and have worked at a local rehab. I'm appalled at the fact that no manager attempted to do any damage control or help the wait staff that were struggling. I even spoke with corporate who said they would investigate the matter and apparently sent a manager from Lubbock to help retrain or something. I don't really know. They never really followed up with me to offer any resolution to retain my family's business. We will find another restaurant to have family night at as there are plenty more options here that serve wings and provide excellent service. I would add a photo of Ashley but don't feel that it would be appropriate to show her face on a public forum.
what a absolute disgrace of a place to eat.. we ordered the sampler and a side of fries, the food was cold and the portions were small and the seasoning was terrible. there was maybe 4 tables full & the rest of the place was empty and now we know why. Also the waitress was very forgetful and had forgotten several of our items . She was also kinda of a little snooty.
dont waist your time u will be very disappointed.
PATHETIC!!
Atmosphere: 1
Food: 1
Service: 1
This was such a poor visit. Haven't been in many years and wont ever be back. Food was terrible. The boneless wings had such a small amount of chicken, it was nearly all breading. The lemon pepper seasoning had all fallen off, nothing stuck. The fried pickles were gross. Soggy, flavorless, and just.. weird? Mozzarella sticks were good. Fries ok. But our service? TERRIBLE. I actually got up and served myself water I had been without for so long. Everyone around us had the same experience, I can tell you that. Garbage.
Atmosphere: 2
Food: 1
Service: 1
Went to B-Dubs today and I got the Tuesday special. Buy 1 traditional wing and get 1 free. I got lemon pepper and hot garlic and it was good. Mayci is a great waiter.
Atmosphere: 5
Food: 5
Service: 5
Ordered our food and our order was wrong when we got it. I asked for a beer and waited nearly 30 minutes and we never got refills. Waitress tells me I was rude. Bww won't be on our list anymore.
While we were there, it was empty just another couple there and it took an hour to get our Luke warm meal, waitress never came to check on us until the food came , then never came back until it was time for our bill, never asked if we needed refills or anything, will not go there again
Atmosphere: 2
Food: 2
Service: 1
I am currently sitting inside this place eating my reheated wings that at first came out cold after 35 minutes of waited hoping it would be worth it only to be let down and somewhat irritated. My food was clearly put in the microwave and brought back with ruined texture. My brothers wings were unsatisfying also i had to try some of his cause mine sucked so bad but nothing helped it literally felt like horror not having my hunger satisfied here and then looking for a way out by trying other food and there was no escape.
Atmosphere: 1
Food: 1
Service: 1
Food was good really can’t go wrong with wings at a wing joint. Sauce was thick and covered most of the wings and could have had more ranch dressing but the Chilton was good so it evened out. Bought the chips and queso as well and got very lil chips and actually had to pay for more. (booooo) but oh well!!! Poor waitress must of been new (but tried)had to ask someone about everything we wanted and got back to us.
Atmosphere: 5
Food: 3
Service: 3
Ordered delivery , teriyaki, orange chicken and honey BBQ wings all were dry and old. Gave very little sauce for wings.
Food: 1
Good food great service
Atmosphere: 5
Food: 5
Service: 5
Smells like urine when you walk in....food was ok...place was empty for a college game day...needs to be torn down and rebuilt...
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
No process in place to grab tables that seat themselves. Waiting 15 minutes then left, never spoke to a staff member, and they could not have cared less.
Service: 1
Worst service in the world! Horrible place to go, definitely don't care about customer service!
If I could give it zero, I would. We arrived at 6:56 and left at 8:37. No, that time wasn't spent enjoying each other's company. It was of waiting. Waiting for service, waiting for our drinks, waiting for our food, and waiting to get our checks. We were a table of four, sat in the back of the main eating area. Our waitress situation was incredibly complicated from the get-go. One waitress took our drink orders after we had sat there for a good 20-25 minutes. Then, another came and took our order again.. we waited quite a while for those drinks, seeing as one came from the bar. (Strawberry lemonade.) Not to mention that my friend had tried to get the attention of TWO OTHER WAITRESSES just for them to see her and turn the other way. We were completely ignored.
The food was horrible. Small, overpriced, and tasted as if it was made hours before we got it. Maybe 10 fried pickles for a ridiculous amount.. the chips for the dip tasted old and were cold. The cheese sticks were hard and also tasted old.
My husband and I paid for our meal while our friends paid for theirs. Each of our ticket was about $50.. and yes, that was without a tip.
On another note, it was completely flat and devoid of ANY pleasant atmosphere. We were made to feel unwelcome and unseen. The lights were dark and there was practically no music playing to enjoy while we waited the ridiculous amount of time that we regrettably did.
You want to waste your time and money? Definitely come here. Otherwise, don't bother.
Atmosphere: 1
Food: 1
Service: 1
I came into eat Ashley Valdez gave us the best service we had in a long time. Keep up the good work my food was fast and fresh I went and got her manager Cece to tell her about our great experience.
Atmosphere: 5
Food: 5
Service: 5
The worse management & some of the staff. I feel bad for the staff that actually do care about there job. BWW has really suffered lately. The manager Ashley is absolutely unfit for that position. We go there often as a family and always tip the wait staff 20% or more. The service can be hit or miss but our last experience was absurd. Our waitress apparently got overwhelmed and had a seizure in the back. Ashley, I was told was taking over her tables and helping get everyone caught up. NOT the case. She stood talk to a couple at the table next to us for over an hour. Never took her eyes off of them other than to RUN to get something for them. I truly felt bad for the couple as their food was getting cool as Ashley leaned on there table and flapped her gums. I only found out about our waitresses medical issue when I got up and went to the fountain drink machine myself to refill my family's drinks. Thats when another employee told me what happened and who Ashley was as he refilled my drinks. I then had to hold up my glass to get another drink which she was oblivious too as she never look up. Im 6ft away from her. Nothing. the bartender finally sees me and gives me the thumbs up from across the restaurant. 5 minutes later a waitress came over to get my drink order. Someone from.the kitchen brought us our order and literally was serving so much and was very confused looking Im almost certain she was under the influence of drugs. I don't say that lightly as I work individuals to get them into rehab and have worked at a local rehab. I'm appalled at the fact that no manager attempted to do any damage control or help the wait staff that were struggling. I even spoke with corporate who said they would investigate the matter and apparently sent a manager from Lubbock to help retrain or something. I don't really know. They never really followed up with me to offer any resolution to retain my family's business. We will find another restaurant to have family night at as there are plenty more options here that serve wings and provide excellent service. I would add a photo of Ashley but don't feel that it would be appropriate to show her face on a public forum.
Atmosphere: 4
Food: 4
Service: 1
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