Worst customer service ever. Obvious that the people there didn’t want to be there. Was greeted with “What do you want?” by a woman at the drive-thru in the most negative, you’re bothering me by being here tone. Once I ordered her response was, “what else?” and “pull up”. Pulled up to the window and tried to be friendly only to have my total snapped at me by a different gentleman who snatched my card out of my hand. He handed it back without a word. I said then you after every item he handed me and still he didn’t say a word. He also clearly didn’t want to be there.
There are other DQs in town not that far away, I would suggest trying them instead of this location.
Atmosphere: 1
Food: 3
Service: 1
Texas Fan
Really good service. Kids enjoyed the bag of dilly bars. Cherry dipped dilly bar is the best.
Atmosphere: 5
Food: 5
Service: 5
Aaron
I go here a lot, all the employees that work this location on Soncy are super chill. Always very nice and helpful. There lobby is always evacuate too. What really earns these guys an A++ though, is most of them actually know how to make a good ice cream cone.
Yesterday afternoon, I was lucky enough to come to this Dairy Queen location to get my manager her favorite meal since we work retail. When I pulled into the drive-thru, I was greeted by the most wonderful employee who not only asked me clarifying questions for my order, but had the best manners! (This is a rare occurrence at other drive thrus, so already I was surprised and delighted with my experience.) Then, when I approached the window, I got to meet that wonderful employee, Eddie, who made sure I had everything in my order, and double checked I had a 🌟🌟🌟🌟🌟 experience! I cannot tell you how much this first impression made me feel, and also how it made my entire day! Please know how valued I felt as a customer, and I can’t wait to go back and get my favorite M&M blizzard as a small treat! Thank you again, Eddie, for being a shining light in today’s customer service/food service role and going above and beyond to ensure a great experience!
Atmosphere: 5
Food: 5
Service: 5
T. Lane
WHAT HAPPENED?!! This was the location I would recommend but not now... The night manager with the broken leg could be the downfall. Training needs to be done on all levels. Seriously if you're gonna allow the manager to yell and speak unprofessional to the employees (yes, they were also rude to some of us customers) then maybe keep the lobby closed.
Atmosphere: 2
Food: 1
Juan Lopez
They were on top of their game today friendly and quick service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Sundaes
Lupe Jennings
Ordered a burger and fries today and ended up with food poisoning, immediately my stomach started hurting, along with a headache and nausea that I started vomiting so I'll never eat there again 🤢
Food: 1
Ismael Carrasco
Do NOT go at the night time, all you will get is runnesssss for just oldering.. sory for my business for bug u at work..
Atmosphere: 1
Food: 5
Service: 1
Krupali Parikh
Worst staff. Really bad customer service and too much attitude
Giovanny Padilla
Depending on the time of day, they sometimes give the wrong order.
Easy drive through to get a blizzard, no complaints, fast and I got what I expected
Atmosphere: 5
Food: 5
Service: 5
Valstrax Valerance
The service is poor and so far we've gotten orders wrong there. Just recently me and my mom ordered through the drive through, my mom got a cheeseburger with tomatoes and mayo, fries, and a dr pepper while I got a hot dog ketchup only and a brownie batter blizzard. The burger had no cheese and the blizzard was nothing but chocolate ice cream without the brownie batter or brownie pieces
Atmosphere: 3
Food: 1
Service: 3
Becky Frey
Best Dairy Queen our family has ever been to. Very clean restaurant and fresh food. Even though there was a long drive thru line, dine ins got food quickly and same for cars.
Atmosphere: 5
Food: 5
Service: 5
Jon H
The guy doing register was amazing and on top of hus stuff, but the food... the food was 50/50. It was SUPER GOOD. On my end. BUT my wife.. got a burger, and got food poisoning. We know it was this location because this is all we ate yesterday night, and we both a familiar with food poisoning. My recommendation is to get that back kitchen sanitized and cleaned before Health Inspection comes.
Atmosphere: 5
Food: 1
Service: 5
george barker
Just stopped for a quick blizzard. Blizzards are always good.
Worst customer service ever. Obvious that the people there didn’t want to be there. Was greeted with “What do you want?” by a woman at the drive-thru in the most negative, you’re bothering me by being here tone. Once I ordered her response was, “what else?” and “pull up”. Pulled up to the window and tried to be friendly only to have my total snapped at me by a different gentleman who snatched my card out of my hand. He handed it back without a word. I said then you after every item he handed me and still he didn’t say a word. He also clearly didn’t want to be there.
There are other DQs in town not that far away, I would suggest trying them instead of this location.
Atmosphere: 1
Food: 3
Service: 1
Really good service. Kids enjoyed the bag of dilly bars. Cherry dipped dilly bar is the best.
Atmosphere: 5
Food: 5
Service: 5
I go here a lot, all the employees that work this location on Soncy are super chill. Always very nice and helpful. There lobby is always evacuate too. What really earns these guys an A++ though, is most of them actually know how to make a good ice cream cone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sundaes, Smore Blizzard, Reese Peanut Butter Cups Blizzard Cake, Chocolate Chip Cookie Dough Blizzard Cake, Oreo Blizzard Cake
Yesterday afternoon, I was lucky enough to come to this Dairy Queen location to get my manager her favorite meal since we work retail.
When I pulled into the drive-thru, I was greeted by the most wonderful employee who not only asked me clarifying questions for my order, but had the best manners! (This is a rare occurrence at other drive thrus, so already I was surprised and delighted with my experience.)
Then, when I approached the window, I got to meet that wonderful employee, Eddie, who made sure I had everything in my order, and double checked I had a 🌟🌟🌟🌟🌟 experience!
I cannot tell you how much this first impression made me feel, and also how it made my entire day! Please know how valued I felt as a customer, and I can’t wait to go back and get my favorite M&M blizzard as a small treat!
Thank you again, Eddie, for being a shining light in today’s customer service/food service role and going above and beyond to ensure a great experience!
Atmosphere: 5
Food: 5
Service: 5
WHAT HAPPENED?!! This was the location I would recommend but not now... The night manager with the broken leg could be the downfall. Training needs to be done on all levels. Seriously if you're gonna allow the manager to yell and speak unprofessional to the employees (yes, they were also rude to some of us customers) then maybe keep the lobby closed.
Atmosphere: 2
Food: 1
They were on top of their game today friendly and quick service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Sundaes
Ordered a burger and fries today and ended up with food poisoning, immediately my stomach started hurting, along with a headache and nausea that I started vomiting so I'll never eat there again 🤢
Food: 1
Do NOT go at the night time, all you will get is runnesssss for just oldering.. sory for my business for bug u at work..
Atmosphere: 1
Food: 5
Service: 1
Worst staff. Really bad customer service and too much attitude
Depending on the time of day, they sometimes give the wrong order.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Burger
Restaurantji Recommends
Easy drive through to get a blizzard, no complaints, fast and I got what I expected
Atmosphere: 5
Food: 5
Service: 5
The service is poor and so far we've gotten orders wrong there. Just recently me and my mom ordered through the drive through, my mom got a cheeseburger with tomatoes and mayo, fries, and a dr pepper while I got a hot dog ketchup only and a brownie batter blizzard. The burger had no cheese and the blizzard was nothing but chocolate ice cream without the brownie batter or brownie pieces
Atmosphere: 3
Food: 1
Service: 3
Best Dairy Queen our family has ever been to. Very clean restaurant and fresh food. Even though there was a long drive thru line, dine ins got food quickly and same for cars.
Atmosphere: 5
Food: 5
Service: 5
The guy doing register was amazing and on top of hus stuff, but the food... the food was 50/50. It was SUPER GOOD. On my end. BUT my wife.. got a burger, and got food poisoning. We know it was this location because this is all we ate yesterday night, and we both a familiar with food poisoning. My recommendation is to get that back kitchen sanitized and cleaned before Health Inspection comes.
Atmosphere: 5
Food: 1
Service: 5
Just stopped for a quick blizzard. Blizzards are always good.
Atmosphere: 5
Food: 5
Service: 5
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