McDonald's

2000 S Western St, Amarillo
(806) 352-5061

Recent Reviews

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Sara Robison

Ridiculous speaker two employees fighting food was disgusting and nobody was being professional in the building.

Atmosphere: 1

Food: 1

Service: 1

Bobette Doerrie

This location is exceptionally clean, bright, and friendly!

Atmosphere: 5

Food: 5

Service: 5

Health Quest

Restaurant was clean. No play place đŸ˜©

Atmosphere: 3

Food: 5

Service: 5

Channel Đăng Nguyễn

I order medium frozen coke and they give me small
I order large caramel frappe they give me medium

Atmosphere: 5

Food: 4

Service: 1

Catherine Turner

They kept getting the other persons order mixed up with mine.

Atmosphere: 4

Food: 5

Service: 4

Cam M

The hamburger was nothing but ketchup and the person working out the window was rude. First time coming here last time coming here

Atmosphere: 1

Food: 1

Service: 1

Ken Foss

This is my second fast food try with my trip with my daughter the first place we tried was terrible I can't really say much more from McDonald's although it was better than the other place we tried.
Not quite sure how this is such a popular restaurant for kids unless you want them to have a greasy high fat no nutrition meal can a child that will probably be 50 lb overweight at some point due to it.
But my big is ripe for myself is the absolute horrendous service pulled up to the window to pay then drove up to the second window you got your food and the person open the window hand me the food and just slam the window didn't say a single word.
Got to say for the millions of smiling customers, they must have went somewhere else

Atmosphere: 1

Food: 2

Service: 1

hatty14 brandon

Absolutely terrible every single time I go in the morning they are closed because they’re getting ready for breakfast or they don’t have the breakfast item you want they take forever and the lady taking your cash is never respectful if you’re open 24 seven be open 24 seven when I come to get breakfast at five in the morning, there’s no reason you should Tell me it’s going to be a couple hours till we get ready for breakfast

Atmosphere: 1

Food: 1

Service: 1

Lauren Cogdill

Probably one of my worst MCDs experiences. Feels like standing in an empty, rusty warehouse. No large menu, only a tiny counter and paper menu or electronic kiosks. The BATHROOMS ARE LOCKED, you have to ask an employee for a code, enough said on that. I had to repeat myself and the order several, several times and STILL ended up being charged for an extra entree I DID NOT want. I was told the “meal had to be a medium” yet we still got a small??? Everyone inside seems extremely confused- the customers coming in to eat or use the restroom AND the employees. They were nice but just not worth the effort or money I didn’t intend to pay
..

Atmosphere: 1

Food: 2

Service: 2

Phillip Saiz

I will never go to this McDonald’s again because this person at the window could not take my order and try to play it off. I asked about eight times for my order in at the end of it was, sir. I didn’t understand and I said it as clearly as possible this McDonald’s Don’t care about the customers.

Scott Bradley

The food is what you expect from any McDonald's, however the lack of a cashier and having to rely purely on technology takes the humanity out of the equation. I prefer other locations where the cashier still has a place.

Atmosphere: 3

Food: 3

Service: 3

Bryanna Sandoval

This isn’t probably a big deal, but I love me a vanilla iced coffee from McDonald’s. So I got a large vanilla iced coffee, and I paid extra for caramel drizzle around the cup. When I got my drink, it didn’t have the drizzle. I told the lady that, and she said they mixed it all together. If I wanted it mixed together, I would have just gotten caramel syrup added instead. I always have problems at this certain McDonald’s.

Atmosphere: 5

Food: 2

Service: 5

Regina Cruz

Paid in app not given order or a refund stating I'd have to take it up with IT in the app WTH just give me the rest of my order ... They stated they couldn't... Refund, replace or offer any substitutions

Atmosphere: 1

Food: 1

Service: 1

amber pringle

Pretty sad when they tell you to pull up to next window for you to wait for your food and yet 7 cars get their food behind you before you get yours and yet I still didn't get what I asked for. Smh.

Food: 2

Service: 1

Froggy

Started off fantastically. Man who took my order was very very nice, as well as the woman who gave me my food. Upon checking the bag while pulling out, I noticed a fry missing. 1 medium fry and that’s it. No big deal. Pulled back around and told the man on the speaker what happened, still very nice, but after arriving at the window, there was a manager, I’m assuming, instead of the woman before. I say this cuz he had a blue shirt on instead of the matching the rest of the team. He immediately came off with a VERY rude tone and interrupted us as we tried to greet him. He rudely asked for our receipt and said that they’ve been giving out a lot of free food lately. Definitely not my fault. Work with your employees better. Don’t know where the woman that was there before went, but that manager was an asshole and I feel horrible for the team working beneath him.

Atmosphere: 3

Food: 5

Service: 1

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