I can see why they have bad reviews. The building itself is new and shiny and looks great. But the service is slow and it just seems like everybody inside is bored and would rather not be there. The coffee I wanted wasn’t available and what they did have was cold. They need more or better management of this location.
Tiffany Powell
I didn’t even get to eat. I walked in started looking at the menu the place was humid and smelled. By other reviews I see why. This location needs good management it seems. Haven’t heard a good thing about this location since it’s opened, gave it a try couldn’t even stay due to the smell and temp.
Atmosphere: 1
Food: 1
Service: 1
Justin Richardson
Oct. 17th, 2024 - My family and I arrived about 30 minutes before closing. The manager welcomed us right away and explained that some items may not be available due to the late hour. Very respectable. Food was great and we didn't feel rushed to leave by closing. We appreciate the hospitality by the manager after a long drive. Thank you!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Mac & Cheese, Caesar Salad, Broccoli Cheddar Soup
Linda Gonzales
Food was ok. Got a bacon sandwich had one slice of bacon on it. The Tables were not wiped and ready for customers. There was food all over the floors including a clump of long black hair. The trash container had about a dozen bowls and 20 plates sitting on it. And the lobby was not busy only two customers plenty of time to clean it up
David Garcia
I had my grandkids today, my oldest is 11yrs old and she wanted to eat here. She wanted the soup in a bread bowl and the manager told us they didn't have them today and apologized for that. So she got her soup with baguette bread we all ordered what we wanted and they didn't call our name when it was ready, they actually brought our food out to us and gave the kids and I a dessert pastry of our choice on the house! Excellent service and food like you rarely get that anymore! 5 STARS for sure!!
Atmosphere: 5
Food: 5
Service: 5
Michelle Pena
I came in about 45 minutes before close after a day of travel and staff was friendly and helpful. My order totally hit the spot. Grateful the team took care and made me feel welcome at the end of the day.
Service: 5
Autumn Brown
I want to take a minute to say something about Panera Bread. The fact that you guys have no AC in your building and your employees aren’t allowed to wear shorts isn’t fair to them. It’s been over 100 degrees and from what I heard the AC had been broken for over a week. I watched the DM send an employee home because she was wearing shorts but her shorts were appropriate. She wasn’t showing anything so I don’t see a problem with why she had to go home. I understand places have their dress code but if you guys want your employees to follow that I suggest fixing the AC so they don’t pass out.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Mac & Cheese, Toasted Garden Caprese, Cinnamon Roll
Doug Larker
This location is pathetic. I've eaten at Panera many times in Missouri & was so excited when I learned they were coming to Amarillo. But this one is nothing like the good ones I'm used to. Save your money & don't bother with this one it's just not worth it.
Atmosphere: 3
Food: 1
Service: 1
Sylvia Picazo
The food is good here, But the way they built this building was not meant for the Texas heat. One side of the building is all glass windows, and I had to eat with the sun in my face. Also there were a lot of fruit flies in the seating area. I was hard to enjoy my meal…
It's alright, I know this Panera has had a tough time since it's opening. It's food never disappoints but customer service and cleanliness does. Not to mention the prices are absolutely ridiculous, just go to an actual restaurant. Me and my partner went here last week and an employee was smoking weed at the back, manager seems unprofessional in front of customers.
Atmosphere: 3
Food: 5
Service: 2
Melissa Williams
On a long roadtrip, Panera is one of our favorite places to stop. It was 104 degrees yesterday, yes it was a little warm in the restaurant but Addison and the whole team were friendly and went above a beyond to get our order right!
Food: 5
Service: 5
Gyulnara Lokteva
I recently visited Panera Bread and was pleasantly surprised by the level of service and the quality of the food. I especially want to highlight the work of an employee named Myles. From the very beginning, he greeted us with a smile and a willingness to help. His attention to detail and friendliness made our visit very comfortable. The food was excellent, with fresh and delicious dishes that exceeded our expectations. Thanks to Myles, our visit to Panera Bread was unforgettable. I recommend this restaurant to anyone who values excellent service and quality food!
Atmosphere: 5
Food: 5
Service: 5
Daniel S.
Does not open on time.
Thomas Libbin
After a year, we tried again to eat here, and they didn't fail to disappoint, again At 6:45pm on a Friday evening, we walk in and we're told the lobby is closed, no sign, the doors weren't locked. How does this chain stay in business If I could give it no stars as a rating, I would
Do not eat here, dine in or take out
Got our order wrong, cashier doesn't listen and then have nerve to ask for tips? Everytime we come in here, the tables are dirty and the dishes and trays are sitting on the garbage. I don't tip for food services. They are not waiters. Do They tip me for getting my food or cleaning up after myself?
Just tried to eat there today, 12/31/2022 We were told it would be 1 hr and 45 minutes to get our food. It wasn't even busy. This is the worst place to eat in Amarillo
Avoid this restaurant
If the chain cared or the management cared, they would reply to this review.
I can see why they have bad reviews. The building itself is new and shiny and looks great. But the service is slow and it just seems like everybody inside is bored and would rather not be there.
The coffee I wanted wasn’t available and what they did have was cold. They need more or better management of this location.
I didn’t even get to eat. I walked in started looking at the menu the place was humid and smelled. By other reviews I see why. This location needs good management it seems. Haven’t heard a good thing about this location since it’s opened, gave it a try couldn’t even stay due to the smell and temp.
Atmosphere: 1
Food: 1
Service: 1
Oct. 17th, 2024 - My family and I arrived about 30 minutes before closing. The manager welcomed us right away and explained that some items may not be available due to the late hour. Very respectable. Food was great and we didn't feel rushed to leave by closing. We appreciate the hospitality by the manager after a long drive. Thank you!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Mac & Cheese, Caesar Salad, Broccoli Cheddar Soup
Food was ok. Got a bacon sandwich had one slice of bacon on it. The Tables were not wiped and ready for customers. There was food all over the floors including a clump of long black hair. The trash container had about a dozen bowls and 20 plates sitting on it. And the lobby was not busy only two customers plenty of time to clean it up
I had my grandkids today, my oldest is 11yrs old and she wanted to eat here. She wanted the soup in a bread bowl and the manager told us they didn't have them today and apologized for that. So she got her soup with baguette bread we all ordered what we wanted and they didn't call our name when it was ready, they actually brought our food out to us and gave the kids and I a dessert pastry of our choice on the house! Excellent service and food like you rarely get that anymore! 5 STARS for sure!!
Atmosphere: 5
Food: 5
Service: 5
I came in about 45 minutes before close after a day of travel and staff was friendly and helpful. My order totally hit the spot. Grateful the team took care and made me feel welcome at the end of the day.
Service: 5
I want to take a minute to say something about Panera Bread. The fact that you guys have no AC in your building and your employees aren’t allowed to wear shorts isn’t fair to them. It’s been over 100 degrees and from what I heard the AC had been broken for over a week. I watched the DM send an employee home because she was wearing shorts but her shorts were appropriate. She wasn’t showing anything so I don’t see a problem with why she had to go home. I understand places have their dress code but if you guys want your employees to follow that I suggest fixing the AC so they don’t pass out.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Mac & Cheese, Toasted Garden Caprese, Cinnamon Roll
This location is pathetic. I've eaten at Panera many times in Missouri & was so excited when I learned they were coming to Amarillo. But this one is nothing like the good ones I'm used to. Save your money & don't bother with this one it's just not worth it.
Atmosphere: 3
Food: 1
Service: 1
The food is good here, But the way they built this building was not meant for the Texas heat. One side of the building is all glass windows, and I had to eat with the sun in my face. Also there were a lot of fruit flies in the seating area. I was hard to enjoy my meal…
Atmosphere: 1
Food: 5
Service: 4
It was hot and drive thru took awhile
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
It's alright, I know this Panera has had a tough time since it's opening. It's food never disappoints but customer service and cleanliness does. Not to mention the prices are absolutely ridiculous, just go to an actual restaurant. Me and my partner went here last week and an employee was smoking weed at the back, manager seems unprofessional in front of customers.
Atmosphere: 3
Food: 5
Service: 2
On a long roadtrip, Panera is one of our favorite places to stop. It was 104 degrees yesterday, yes it was a little warm in the restaurant but Addison and the whole team were friendly and went above a beyond to get our order right!
Food: 5
Service: 5
I recently visited Panera Bread and was pleasantly surprised by the level of service and the quality of the food. I especially want to highlight the work of an employee named Myles. From the very beginning, he greeted us with a smile and a willingness to help. His attention to detail and friendliness made our visit very comfortable. The food was excellent, with fresh and delicious dishes that exceeded our expectations. Thanks to Myles, our visit to Panera Bread was unforgettable. I recommend this restaurant to anyone who values excellent service and quality food!
Atmosphere: 5
Food: 5
Service: 5
Does not open on time.
After a year, we tried again to eat here, and they didn't fail to disappoint, again
At 6:45pm on a Friday evening, we walk in and we're told the lobby is closed, no sign, the doors weren't locked.
How does this chain stay in business
If I could give it no stars as a rating, I would
Do not eat here, dine in or take out
Got our order wrong, cashier doesn't listen and then have nerve to ask for tips?
Everytime we come in here, the tables are dirty and the dishes and trays are sitting on the garbage.
I don't tip for food services. They are not waiters. Do They tip me for getting my food or cleaning up after myself?
Just tried to eat there today, 12/31/2022
We were told it would be 1 hr and 45 minutes to get our food. It wasn't even busy.
This is the worst place to eat in Amarillo
Avoid this restaurant
If the chain cared or the management cared, they would reply to this review.
They didn't
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