Texas Steak Express - Amarillo

My recent delivery experience from this restaurant was an unmitigated disaster. The supposedly grilled steak arrived overcooked, dry, and flavorless, clearly cooked on a flat top instead of a grill. To add insult to injury, the accompanying lettuce was wilted and old, a clear indication of lazy preparation and disregard for customer satisfaction.

Atmosphere: 1

Food: 1

Service: 1

Good food nice people and they deliver

Food: 5

Service: 5

Worst food I ever had!! Ordered a deliver after driving in from Phoenix. Ordered a bacon cheeseburger with a baked potato and salad. Took almost a hour to get , that wasn't the issue. The burger had no cheese at all and the thing was so over cooked it was completely hard as a rock and black as hell.
The salid was missing. Called to try to get this resolved and who ever answered the phone had no idea what to do and put me on hold, came back a while later was told the order would be replaced but it would take a hour! When it showed up the burger was to dry to eat and the lettuce tomato and onion that had come with the first order (that they wanted back) was missing. The baked potato was so over cooked it was like eating 200 degre mashed potatoes!
Long story short I dumped it in the trash and ordered a pizze!!!
$27 dollars + tip in the trash.

Food: 1

Service: 1

My first time visiting this location, and it was the worst experience and customer service I’ve ever had. I usually go to the one in my hometown, and they always have great customer service — but this one was just horrible. I placed my order, and the worker got upset, telling me it would take 20 minutes or more i am aware of the waiting time because i know this place and that’s totally fine but the service the worker offer was the worst one , as if I was an inconvenience. Definitely the worst experience I’ve had at this chain.

Atmosphere: 1

Food: 5

Service: 1

I always order from here 2 times a month and now all of a sudden im no longer in the delivery area. The person on the phone Mike was very rude when I tried to explain I'm always on the delivery area so because of that I no longer can eat today

Atmosphere: 2

Food: 5

Service: 2

Most disappointing $73 ever spent! Steak was supposed to be medium well, it was rare! We were supposed to each have a potato with our meal, but when we got there to pick the food up they told us that they only had 1. Food was not ready when we got there, and was way undercooked! Won't go back!

Atmosphere: 2

Food: 2

Service: 2

The staff are good the cooks need to learn how to cook a steak properly. this is the fifth time I have ordered from this place they have always gotten something wrong. Today I ordered a medium steak tip and asked for it to be medium rare to medium however I wound up with well done I couldn't even chew into it.

Atmosphere: 1

Food: 1

Service: 2

It's take out, we get dessert there its always good and a large serving.

Atmosphere: 5

Food: 5

Service: 5

Called in a pick up order and drive across town to get it, but when I got back home I realized it was the wrong order. I called the store and the manager said I would have to drive back across town and bring them the food back.
When I get to the store I go in and the manager takes the food from me and hands it to the lady at the drive through window.
She then proceeds to say all they can do for my trouble is give me a free slice of cheesecake.
This is absolutely ridiculous for multiple reasons.
I would also like to throw in that when I went into the store none of the employees had gloves on or hair nets yet they were all handling the food.

Atmosphere: 1

Service: 1

A little expensive but good food and service

Food: 5

Service: 5

Second time in a row got the wrong order, tried calling they don't answer the phone definitely has gone down hill.

Atmosphere: 3

Food: 2

Service: 2

55 minute wait time but I was ok with that until it turned into an hour & 15 min & management was like we only have one driver during the day. & why or how should that be my problem. First & last time ordering from this place. Do better!!

Food: 1

Service: 1

The food here is great, but they have a terrible delivery area! I live exactly 5.3 miles from the restaurant, or about 10 minutes away and was told that it cost them too much to pay the drivers to go that far. Now they have delivered to me before at this same address so I am not sure why they won't now. Although I loved ordering from them I guess I will not be ordering it anymore.

Atmosphere: 1

Food: 4

Service: 1

Okay so the first time that I've had this steak there it sucked ask for medium rare and they gave me well done how do you mess up a medium rare steak it doesn't take a genius to figure it out you know it's the first time and then I called back and they want to just give me a discount of 20% when I spent almost 50 bucks oh that was a slap in the face anyway if you order a steak do not order it from there they suck when I manage a restaurant I give the customer a free meal the next time they came in not no 20% off that's only like like $2 better cooks or better managers if you want to keep your customers make them happy

Atmosphere: 1

Food: 1

Service: 1

It was great until they forgot the lettuce, tomatoes. It was just the meat and cheese. To my surprise that’s how it looked when we opened the burger up. No vegetables?

Atmosphere: 5

Food: 4

Service: 5